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iTunes match download errors

20637 Views 84 Replies Latest reply: Mar 11, 2013 12:43 PM by JorgeAT RSS
  • Mark Taber Calculating status...
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    Feb 3, 2012 7:16 AM (in response to 35wailin)

    Just to chime in: since last night, I can play any music, uploaded or not, in iTunes Match, but *none* of my purchased music videos (i.e., all of them).  I try to play the same videos in iTunes, double click one, and iTunes just goes through each video, skipping all of them to the end.  Tried to download the video to the machine instead of streaming: the dreaded -8364.

     

    However, my network is fine (well, did upgrade my Airport Extreme to the latest firmware and I'm running Lion OS X 10.7.3). 

     

    Network speeds good (15mbps+), steady, able to stream high def from Netflix, Vimeo, YouTube. 

     

    So, just my music videos.

     

    Same problem this a.m.

     

    Mark

  • cryptobeat Calculating status...
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    Feb 3, 2012 7:55 AM (in response to 35wailin)

    I have the same problem on PC

    error = -2114 or = -50.

    However not for all songs -  some are fine - I'd say 10-15% are ok.

     

    Any comments from Apple?

  • tharris0101 Calculating status...
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    Feb 3, 2012 8:32 AM (in response to 35wailin)

    Same problem here with all of my uploaded songs. Matched songs work okay. It just started today as far as I'm aware. Of course, today was the day I picked to transfer an audio file for work from my home computer to work computer using Match. I thought I was being so clever. I guess I have to drive home now to upload it to an FTP site.

  • patrickhammer Calculating status...
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    Feb 3, 2012 8:39 AM (in response to tharris0101)

    Also the same problem here with non-matched songs. Getting the same errors in about 60 files

  • pdwhite Calculating status...
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    Feb 3, 2012 8:39 AM (in response to Mark Taber)

    Could this be caused by the latest OS X Lion update? I know the problem only started for me after I updated.

  • tharris0101 Level 1 Level 1 (0 points)
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    Feb 3, 2012 8:44 AM (in response to pdwhite)

    Don't think its from your Lion update. This is happening for me both on my MBA and my PC

  • Quantegy Calculating status...
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    Feb 3, 2012 8:53 AM (in response to elecktrobox)

    Same here - errors 50 and 12004. Unable to download or stream uploaded songs. Matched fine. Glad I've got a back up at home!

  • tharris0101 Level 1 Level 1 (0 points)
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    Feb 3, 2012 8:56 AM (in response to 35wailin)

    Just as a test I tried downloading the free Yellow Submarine book from iTunes to see if the store still worked and that downloaded fine. It is simply a problem with uploaded songs in Match. None that I have tried will download

  • tharris0101 Level 1 Level 1 (0 points)
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    Feb 3, 2012 9:00 AM (in response to tharris0101)

    Also, it works from iOS devices just fine, so there is hope that our uploaded songs are still okay.

  • 09peter Calculating status...
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    Feb 3, 2012 9:08 AM (in response to 35wailin)

    I have 1997 songs uploaded (that most of them should've been Matched is an entirely different issue) and most of them don't play on my PC (original library is on my MBP). I reckon that 1 in every 80 songs or so is actually playing here, just like all the matched/purchased songs.

     

    Interestingly enough, it's not always the same uploaded song that is playable or not. I've rebooted a couple of times since the issue started (this AM, CET timezone) and I've found that sometimes one song is playable and sometime it is not.

     

    As others have mentioned, it's not my internet connection or the Apple Store itself, this purely seems to focus on iTunes Match Uploads... Hopefully, a fix will be here soon :\

  • tharris0101 Level 1 Level 1 (0 points)
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    Feb 3, 2012 9:47 AM (in response to 35wailin)

    I sent an e-mail to Apple. Will update you guys with the response I receive.

  • ivdf Calculating status...
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    Feb 3, 2012 10:01 AM (in response to cryptobeat)

    Exactly the same errors and their codes. Tried to download songs from iCloud on my secondary computer. Matched tracks worked alright, but uploaded ones wouldn't.

  • RichardsiPhone Level 1 Level 1 (0 points)
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    Feb 3, 2012 10:33 AM (in response to 35wailin)

    same here. error 2114 or 50

  • Dadaisimo Calculating status...
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    Feb 3, 2012 10:45 AM (in response to 35wailin)

    Same issue here.  I just uploaded an album from home today, and attempted to listen to it from my work computer.  It skips most of the songs, and plays some.  If I try to download, I get the -2114 error code.  It also skips over songs that I've previously had no issue with in the past. 

    From Nashville with love. 

  • tharris0101 Level 1 Level 1 (0 points)
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    Feb 3, 2012 11:35 AM (in response to 35wailin)

    I received an e-mail back from Apple:

     

    "I have consulted with the senior advisor regarding your issue and found that this may be the temporary error. I would request you to try to download the songs from the different network. may be this is just the connectivity problem.


    If you still face the same problem please reply back to this email so that I can investigate further."

     

    I cannot try from a different network right now, but I might go for coffee later this afternoon and will try from a coffee shop. I doubt this is the case though since everyone here is having this issue as well.

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