Currently Being ModeratedOct 3, 2011 7:52 AM (in response to MashaT22)
Having the same logon issue with AOL error, AOL says check back in 24 hours, and this has been going on for three weeks now. Apple ID account cannot recognized the YEARS of purchases and downloads to my iTouch, so updates don't happen.
How can I combine the two and get rid of AOL. They are just getting 9.99/month to do nothing and not even support.
Currently Being ModeratedDec 3, 2011 9:43 AM (in response to Nuryevelyn)
For the last several months whenever we try to buy music, apps or try download a free app we get this message "Unable to Sign In The Apple ID you entered couldn't be found or your password was incorrect. Please try again."
I've reset the password and it says I need to activate the account via an email but I never do get the email to activate the new password. It is an AOL account.
At the "get new password" page there is a message with a number to call for AOL users. When I call that number I don't know what selection I'm suppose to make to get help from them.
Totally confused. My kids have iTunes gift card money in the account they can't even spend.
Currently Being ModeratedDec 3, 2011 10:02 AM (in response to MarniR)
Well, at least I got an automated response email, that's actual progress! The aol email that I've been using for an Apple ID never recieved *any* email from Apple.
PS- the AOL account connected to Apple is the free kind so I don't have a CC# to give Apple to transfer over from the aol.com to the Apple ID
Any info would be appreciated!
Currently Being ModeratedDec 6, 2011 12:39 PM (in response to MarniR)
Interestingly enough the AOL Apple ID that won't work with iTunes does work to sign in here. What's up with that? Talk about ultimately confusing.
Heard back from "Ryan", hoping to see some progress.
Currently Being ModeratedJan 22, 2014 6:10 PM (in response to MashaT22)
I am having the same problem. I called the Aol number and they directed me back to Apple. I would really like to transfer my music over to my new Apple ID as well. In addition, Aol has stated they have gotten A LOT of calls this week in regards to this issue. I have left a message with someone at Apple I am hoping they can transfer purchases over. Fingers crossed.
Currently Being ModeratedFeb 8, 2014 8:40 PM (in response to MashaT22)
I know how you guys feel, but I swear (and I just got this fixed NOW after months of frustration) - you have to "attempt" to purchase iTunes Match on iTunes with your AOL screenname ID, and then that will give you the option to change it to the current Apple ID format (with the @email.com) - it worked for me and I'm so grateful! You have no idea how long I was trying to get this to work.