Skip navigation

PowerOn Recycling

43450 Views 136 Replies Latest reply: Mar 14, 2014 1:06 PM by jason015 RSS
  • miss.manson Calculating status...
    Currently Being Moderated
    Jan 2, 2012 5:39 PM (in response to PowerON)

    My 3GS supposedly had water damage and I never knew about it until I sent it off to Power On Recycling Services and they gave me a quote of 125$ for it, I sent it to them, and I get an email with a new quote of 25$! They claimed it had water damage, scuffed housing, and the headjack port was messed up. The phone was in perfect condition when I had sent it to them. I get it back and the apple logo is half scratched off, looks like it was done by a machine and there is water damage in the ports. I called and bitched about this to them and they kept dancing away from the subject. They would not give me an answer as to what the **** had happened to my phone, they just kept saying it had water damage, which it had not. I'm seriously thinking about taking them to court as I have evidence of the phone before and after I sent it to them. I'm not the only one who has had this kind of experience and I think they should be shut down. I cannot believe Apple would associate themselves with this shady "company".

     

    Message was edited by: miss.manson I realized I posted this twice. oh well

  • miss.manson Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 2, 2012 5:38 PM (in response to akinar)

    My 3GS supposedly had water damage and I never knew about it until I sent it off to Power On Recycling Services and they gave me a quote of 125$ for it, I sent it to them, and I get an email with a new quote of 25$! They claimed it had water damage, scuffed housing, and the headjack port was messed up. The phone was in perfect condition when I had sent it to them. I get it back and the apple logo is half scratched off, looks like it was done by a machine and there is water damage in the ports. I called and bitched about this to them and they kept dancing away from the subject. They would not give me an answer as to what the **** had happened to my phone, they just kept saying it had water damage, which it had not. I'm seriously thinking about taking them to court as I have evidence of the phone before and after I sent it to them. I'm not the only one who has had this kind of experience and I think they should be shut down. I cannot believe Apple would associate themselves with this shady "company".

  • wad-zilla Calculating status...
    Currently Being Moderated
    Jan 7, 2012 10:49 AM (in response to PowerON Services)

    Hey PowerON

     

    a while back I looked into selling you an old G4 and was told it's worth nothing.

     

    Can you remind me of the phrase you used? Ity wasn't simply obsolete or vintage or legacy, it was a more unique phrase, like "disowned from the family" or something a bit more interesting.

     

    I'd like to use this phrase as a title for a sculpture made from my old G4

  • GadgetGav Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 3, 2012 5:43 PM (in response to mvasilakis13)

    Well, I wish I'd read this thread before I sent my Mac mini to PowerOn. I had an offer of $125 from Gazelle, but at the last minute I saw the PowerOn offer on the Apple website and it was $195. That was a big difference, so I sent it off.

    They just sent me an email saying they were now offering me $60 because of a "defective systemboard" and they attached a photo of a Finder screen with wacky color pattens across it.

    I don't know who's system they took a picture of but I don't think it's mine. Either it's the wrong system, they broke it or FedEx broke it in shipping. I know for a fact that there were no problems like that when it left my house becuase I was using it as my daily system and I couldn't have used the system they send a picture of.

     

    When I sent it in, I had all the original box as I really look after my stuff and keep all the boxes, but I was shocked at the box they sent me. It was way over sized and had already been used at least once when I got it. I put in much more packing material than they supplied too, so I'd be surprized if it was damaged in transit.

     

    I've rejected the offer and I suppose they'll send it back to me. I'll find out then if they've sent me a picture of someone else's system or if they've broken mine, but I doubt I'll be able to get the $125 I was offered by Gazelle now.

     

    Really, really disappointed. I feel like I've been scammed. Next time I'll take my chances and pay the fees to sell it via eBay...

  • NJ Ron Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 3, 2012 5:53 PM (in response to mvasilakis13)

    Apple needs to be made aware of the problems with this company.  There is no doubt they are scamming people and I can't believe that a company like Apple is associated with them.

     

    I have a contact of someone in Apple corporate that I am going to make aware of this thread.  I don't think, after reading these complaints, Apple is going to be very happy about PowerOn's business practices.

  • miss.manson Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2012 1:44 AM (in response to NJ Ron)

    Have you contacted anyone? I tried to but they wanted the serial number of the phone I had sent to Power on, which, unfourtunetly I no longer have.

  • akinar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2012 2:07 AM (in response to miss.manson)

    I had exactly same case with PowerOn. PowerOn contacted me and they checked their own system and found they sent me back wrong iphone 4.  They sent me an Apple gift card which contains more money  than they offered me in the first hand. Yes they did - see below the keys!

     

    - I have exchanged bunch of e-mails with the company and they refused to fix their mistake then I filled out complaint with BBB then PowerOn fixed their mistake. It took clean few months to fix their mistake.

  • GadgetGav Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 4, 2012 5:02 AM (in response to mvasilakis13)

    So far, I have replied to the PowerOn email rejecting their offer and telling them that the system was not in that condition when it left my house.

    I don't know if or how I would claim against FedEx for damaging it, but I guess it would hinge on whether or not PowerOn had insured the shipment.

     

    I will be taking it up with them on Monday that's for sure and I'll spent the weekend hunting for any trace of the serial number of my old system. I still think it could be a different system as they don't do anything to track the serial number through this process, unlike when you send something back to Apple for repair.

  • GadgetGav Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 6, 2012 4:32 PM (in response to mvasilakis13)

    So, I didn't get time to call PowerOn today, but I just got two emails from them in response to my rejection of their original assessment. The first said that had tried to recreate the defect that had been noted in the original evaluation and were unable to do so. The second confirmed that they were sending the gift card for the origninal amount.

     

    I'm glad that they were not able to recreate the defect, but I have to wonder about their evaluation process. I think the graphics glitches they were saying were a system board failure was just a failure to connect the display port correctly...

     

    At least they came through when I protested.

  • mepenna Calculating status...
    Currently Being Moderated
    Mar 5, 2012 7:58 PM (in response to mvasilakis13)

    It's a scam! why in the world does Apple associate itself with this company? I sent them my husband's iPhone is excellent condition. It was working ok. No damage. They sent me ONE email (supposedly) telling me that it had water damage and a damaged screen and that they were not going to give me any money. Unfortunately, the window to reply to get it back was so narrow that I missed it - guess why? my husband was in the hospital having had brain surgery. When I got around to asking 'hey, why didn't you contact me?' they said 'past the deadline, already recycled'.

    Liars! Frauds! There was NO damage to that phone. My husband kept a screen saver thingy on it and definitely had NO water damage. He was the most careful man with his things.

    Don't do business with these people. They steal openly from you. Just read the emails here! Stay away.

    I think Apple has some blame here - I trusted them to refer me to PowerOn. They know what a sketchy bunch they are.

    Disgusted in Texas.

    And oh yeah. My husband died. Thank you, PowerOn. I needed that money.

  • Sparkman0629 Calculating status...
    Currently Being Moderated
    Mar 20, 2012 7:26 PM (in response to mvasilakis13)

    Don't use it.  They don't write enough in the definition of poor, fair, great condition ect and then when they get the computer they stick it to you :) I originally was offered 350 and then offered 71.  I'm all for it if the computer was listed wrong but my screen u can see perfectly.  No lines or anything and it was considered poor.  All in all it was a waste of time and I personally felt like they wasted my time and once they get the item they come back and low ball you.  I haven't heard anyone says its a good program.  Even the worker at my local apple store told me I shouldn't had done it and it's a waste of time.  Next time Craigslist.  :)

  • Jmacxd18 Calculating status...
    Currently Being Moderated
    May 4, 2012 3:38 PM (in response to PowerON)

    Ive had the best experience with you guys thanks so much,people poweron is a great and honerable company.

    In fact they offer to send back your items free if you dont accept quote. heres my timeline:

    check Item QuotedApr 18, 2012
    check Shipping Materials Requested/Sent
    check Product Received at Audit FacilityApr 26, 2012

    Audit Complete

    Audit Accepted
    check Payment SentApr 30, 2012

    The audit was extremly fast,and i recieved gift card early on may 4 thank you all at poweron for your services,go green!

  • chasras1 Calculating status...
    Currently Being Moderated
    May 15, 2012 1:50 AM (in response to mvasilakis13)

    Like almost everyone else, I feel that I have been badly treated by Apple and Poweron. $100 less than quoted for defects that I dont agree with. The only reason I have accepted their offer is becuase I wont be around for a few weeks to accept my machine back.

     

    I could not even see some of the defects on photographs they sent me and I am left wondereing how any laptop nearly 3 years old could actually be in better condition than mine. I could not see a mark onthe screen or the body.

     

    I will never use this company again!

  • LSfromCA Calculating status...
    Currently Being Moderated
    May 21, 2012 6:34 PM (in response to mvasilakis13)

    Hello,

    I'm looking for the link to check my poweron status for recycling.

     

    thanks...

    LS.

  • deadstick Calculating status...
    Currently Being Moderated
    Jun 20, 2012 8:51 AM (in response to mvasilakis13)

    Worked fine for me and highly recommend. Answered their questions honestly and to the best of my knowledge, received quote, dropped item off at fedex location. Actual amount received was same as original quote.

     

    No problems at all for me.

1 ... 3 4 5 6 7 ... 10 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.