See if there are some methods here you havent tried. These are the only phone numbers and email addresses that I am aware of that are made public by Apple: http://www.apple.com/contact/
Force eject a stuck cd/dvd
- First try the normal methods to remove the disc. Drag its icon to the Trash can in the Dock or select 'Eject' from the File menu.
- If you are running a virtual machine, e.g. VMFusion, ensure that the CD is disconnected from the virtual machine. This will sometimes allow the CD to now show up in Mac OS X.
- Shut down the computer and start up whilst holding down the mouse button. This may take some time, but keep your finger on the mouse button right up until the disc comes out or the log-in screen has appeared.
- If you have Toast Titanium installed on your computer, choose EJECT DISC from the menubar.
- Sometimes you can successfully use the eject disc button in iTunes even if the disc is not visible to the Finder
- Open Disc utility and choose the disc you wish to eject in the left-hand pane, then click on the Eject button.
- Some Macintoshes have a paperclip hole that you can insert a straightened paperclip into, manually triggering the eject mechanism.
- Open Terminal and type "drutil tray eject" to eject the disc/tray, and "drutil tray close" to close the tray.
- If your computer has an eject button on the keyboard, restart the computer holding down the Option key. When the startup disk selection screen appears, let go of the option key and press the keyboard's eject button.
Well, if you are a brave soul and have the tools, you can try removing the optical drive and see if you can get the disc out somehow: http://www.ifixit.com/Guide/MacBook-Pro-13-Inch-Unibody-Mid-2010-Optical-Drive-R eplacement/4318/1. Not sure how much a replacement optical drive would cost, but if you live near an Apple store or AASP, it would be best to call them and make an appointment to have them check it out before attempting to disassemble the mac yourself (I just wanted to give you the option).
When the drive makes the eject sound but nothing comes out, there is good reason to think a mechanical obstruction or mechanical failure is involved.
Inside each of the several optical drives I've opened in the past, there have been at least a couple of small strips af synthetic felt-like fabric with self-adhesive sticky backings applied to certain parts of the mechanism, to prevent metal parts from scratching discs as they are transported into and out of the drive. In two cases that I recall, one of these sticky fabric strips had come loose from its rightful place and gotten stuck to a disc in the drive as well as to some improper part of the drive's case, effectively preventing the disc from either spinning or being ejected. I suspect that what caused the tape-like adhesive on the strips to come loose and the fabric to curl so the stickum touched the disc was probably heat. It's been several years since I've seen that, and I don't know whether the same kind of failure is possible in recent MBP drives.
In another case, a part of the disc transport mechanism -- which is quite a complicated linkage of moving parts with small tolerances for imprecision -- had become partially detached, with the result that the eject button caused everything to move almost as intended except the disc, which wasn't "grabbed" properly.
In all three of these cases, the affected drives made noises when trying to eject discs that were similar enough to their normal noises for me not to have noticed any small differences. They sounded pretty normal. None was in a machine that I used myself, so I wasn't completely habituated to the drives' usual sounds. Perhaps if I had been, I'd have noticed differences. But I still would have had to remove the drives and unscrew their covers to get at the causes of their problems and retrieve the discs that were stuck. I had been inside my own and others' machines often enough for other purposes to be comfortable doing that, and I had the outstanding illustrated instructions at iFixit.com to guide me. In all three cases, I replaced the drives with new ones after recovering the discs from them. No one repairs these drives professionally because after including a technician's time, it's cheaper to replace them, so you can't buy parts and repair them yourself.
Removing the drive from a unibody MBP is really quite simple -- much simpler than in the Powerbooks I was working on. And there are just four screw holding most drives' top covers on. Removing those lays bare the whole interior, so a disc can easily be lifted out.
I'm pretty sure this is what is causing my problem as well. I was able to eject the stuck disk after using a moistened cue tip to soften the felt that you can see in the opening slit. I had noticed when inserting the disk that I had to put more pressure on the disk to get it to go in, but didn't pay attention to that until it wouldn't eject. Obviously the problem was not the drive mechanism, but simply the physical obstruction of the felt.
I'm not sure I really want to replace the drive. A nuisance, but I rarely use it these days. I have other computers and will make disk images of any DVDs I really need (e.g. software install), and make sure I have a bootable external hard drive as well.
I might venture to the Genius Bar to see if they know how to fix it without actually replacing the drive.