3 Replies Latest reply: Feb 7, 2012 12:52 PM by The hatter
eveoakley Level 1 Level 1 (0 points)

Hi my name is eve and i just got a macbook pro for my birthday, its been working great until about 2 days ago when i turned it on the screen wa just black. For the last 24 hours or so it has been black with a mouse that has the sign it does when something is loading, like a disk spinning. Anyone any ideas how to get it working again?

 

All help would be appreciated

Eve.


Mac Pro, URGENT
  • 1. Re: Why is my macbook pro not turning on?
    Ralph Landry1 Level 7 Level 7 (32,385 points)

    Welcome Eve,

     

    Have you tried the steps in this knowledge base article?

  • 2. Re: Why is my macbook pro not turning on?
    eveoakley Level 1 Level 1 (0 points)

    sorry That link doesn't work on my computer!

  • 3. Re: Why is my macbook pro not turning on?
    The hatter Level 9 Level 9 (58,880 points)

    Well link works here so not sure but guess you have some more issues to address.

     

    you can load this site, so you have web/internet access of some kind.

     

    Symptoms

    If your Macintosh computer won't turn on, here's how to troubleshoot it. Please keep in mind that although your computer may display similar symptoms that prevent it from showing video, this article discusses what to do if the computer won't turn on, meaning that when you press the power button:

    • You don't hear a startup chime.
    • You don't hear any fan or drive noise.
    • The power button or power indicator doesn't light up at all.

    If your computer doesn't display any video, it may display one or more of these similar symptoms when you press the power button:

    • You may hear a startup chime.
    • You may hear fan or drive noise.
    • You may see the power button or power indicator light up.

    If any of these conditions occurs, see Troubleshooting: My computer has no video instead.

    Resolution

    If your computer won't turn on, try each of these steps:

    1. Make sure that the power cord is plugged into a working wall outlet, and that it's properly connected to the power adapter. (To check if the wall socket is working, plug in a lamp or other electrical device.)
    2. Make sure that the power adapter is properly connected to the power port on the side or back of the computer.
    3. Disconnect all accessories that are plugged into the computer, such as a printer, hub, or other mobile device.
    4. Reset the computer's PMU, SMC, or PRAM. Refer to the instructions for your model:
    5. Try plugging a different power cord into the computer (if you have a working one available). If the computer starts up, replace the old power cord.
    6. If the computer uses a power adapter, try connecting a different power adapter to the computer (if you have a working one available). If the computer starts up, replace the old power adapter. (Computers that use a power adapter include MacBook, MacBook Pro, iBooks, PowerBooks, Power Mac G4 Cube, and Mac mini.)
    7. If you tried all of the steps above and the computer still won't turn on, contact Apple technical support (1-800-APL-CARE in the U.S.) or take your computer to the nearest Apple Store or Apple Authorized Service Provider (AASP) for diagnosis. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar usinghttp://www.apple.com/retail/geniusbar/ (available in some countries only).