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iTunes account / hidden purchases

12837 Views 15 Replies Latest reply: Jan 6, 2013 5:05 PM by c_brownie21 RSS Branched to a new discussion.
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Koloss Level 2 Level 2 (275 points)
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Dec 17, 2011 6:58 AM

Looking at my account information, it says "Hidden purchases: You have hidden 47 items". But when I click "View hidden purchases", there is absolutely nothing? How is that possible?

  • carltonfrombedford Level 2 Level 2 (350 points)
    Currently Being Moderated
    Dec 17, 2011 7:41 AM (in response to Koloss)

    The hidden purchases are songs or apps that you may have downloaded that you do not want everyone who uses your account to see.  So you can right click on them under your purchased section and choose to hide them.  When you press the view hidden purchases button it takes you to your purchased screen.  Press on the tabs at the top and make sure there is nothing under any catagory.

  • carltonfrombedford Level 2 Level 2 (350 points)
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    Dec 17, 2011 10:20 AM (in response to Koloss)

    Beats me,  email apple and let me know what they say.  Mine show up under my apps. 

  • marc cardwell Calculating status...
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    Jan 20, 2012 8:32 AM (in response to Koloss)

    i'd like to see about this too. itunes says i have 54 hidden items, but shows none when i click on "view hidden purchases". i have three kids who buy stuff on my account, and am curious as to what's going on.

  • TheSniper Calculating status...
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    Feb 8, 2012 7:18 PM (in response to Koloss)

    to show them you have to open up App Store in your Mac then click Account (you can find it in Quick Links at the left of screen) enter your apple id and password then click Hidden Purchase the you should be able to see all your purchases.

  • marc cardwell Level 2 Level 2 (200 points)
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    Feb 9, 2012 5:32 AM (in response to Koloss)

    i'm in the same boat as you, koloss. itunes says i have something like 50 hidden purchases, but i see none in any of the tabs. the app store says there are about 40 hidden, and i can see all of them...

     

    i've never noticed HOW to hide anything when i've purchased stuff. i'm beginning to think itunes is just wrong about the number.

  • TheSniper Level 1 Level 1 (0 points)
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    Feb 9, 2012 12:15 PM (in response to Koloss)

    Do you have any iOS devices if yes then check this link

     

     

    http://support.apple.com/kb/HT4919

  • wesleyfromcoaldale Calculating status...
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    Mar 7, 2012 10:22 PM (in response to Koloss)

    I have a similar issue with iTunes account, IOS device, and apps, music or books.  I have two, yes two, hidden files and when I review the purchases to recover, or un-hide the files either from iTunes or iPod Touch there is no hidden files to be recovered.  I have read the support article and it is of no help.  Could these be hidden or unhidden from iCloud.com service?

  • TheWaveCarver Calculating status...
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    Jan 1, 2013 9:49 PM (in response to Koloss)

    Okay so I have a smilar issue. When I got to My Account, iTunes says "You have 1 hidden item." When I click "View Hidden Purchases" NOTHING comes up under any of the catagories. Something I noticed was that while all categories said "You have no hidden (whatever category) purchases" the Movie category did not display this message, but at the bottom said Total: 0 Items. Does anybody know if there is a glitch in iCloud or how I can find this 'absent' hidden purchase... its kind of annoying me.

    BTW: Sorry for digging this thread back up

  • TheWaveCarver Level 1 Level 1 (0 points)
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    Jan 2, 2013 3:26 AM (in response to Koloss)

    Has nobody encountered this phenomenon?

  • designjb Calculating status...
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    Jan 2, 2013 7:17 PM (in response to Koloss)

    Same problem, different day for me, too.

     

    My account notes "71 hidden items," but none are listed for ANY sub-category on either my Mac or on my iDevice.

     

    I'm going to contact Apple re: this and I'll write back with any info...

     

    Very strange indeed...

  • TheWaveCarver Level 1 Level 1 (0 points)
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    Jan 2, 2013 8:43 PM (in response to designjb)

    Thanks for the reply, it seems a decent number of people have this issue. Be sure to let me know what you find out.

  • c_brownie21 Calculating status...
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    Jan 6, 2013 5:04 PM (in response to TheWaveCarver)

    I have the same issue, does anyone know why we cannot see the XX number of hidden items that iTunes states we have, but yet once we click on View Hidden Purchases, there is nothing listed under any of the subcategories. I myself have hidden many movies, but they do not show up under Hidden purchases > Movies

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