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Q: I am attempting to connect my Canon Pixma MG5220 printer/copier/scanner to my MacBook Pro OS 10.6.8.  After loading software from Canon and attempting to print, I get the following message: NT_STATUS_ACCESS_DENIED.  What can I do to fix this?

I just purchased and installed a Canon Pixma MG5220 printer/copier/scanner to my PC desktop with Windows XP.  It works fine.  It has been successfully installed on my network and I am able to use it with my laptop running VISTA.  However, I am trying to connect it to my MacBook Pro OS 10.6.8 and I am not having much luck.  I can see it as one of the printer choices when attempting to print; however, I get the following message:

 

NT_STATUS_ACCESS_DENIED

 

I have been searching for answers, but nothing seems to work yet.  Does anyone have any suggestions?

 

Thanks.

MacBook Pro (13-inch Mid 2010), Mac OS X (10.6.8)

Posted on Feb 11, 2012 1:03 PM

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Q: I am attempting to connect my Canon Pixma MG5220 printer/copier/scanner to my MacBook Pro OS 10.6.8.  After loading software ... more

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  • by Cattus Thraex,

    Cattus Thraex Cattus Thraex Feb 11, 2012 1:48 PM in response to Goodshow
    Level 4 (1,714 points)
    Notebooks
    Feb 11, 2012 1:48 PM in response to Goodshow

    Let me understand:

    - you have purchased named canon, which is conencted to your PC running windows xp

    - downloaded driver for win xp, and canon works fine

    - canon is connected to that PC via USB

    - that Canon is also activated as network printer, by allowing print sharing in windows; how did you set that option?

    - now, you are in Mac OS x 10.6.8, downloaded Canon driver for Mac OS X, installed it, detected printer on the network, printer was installed; was it detected as attached to that PC running win XP? or not?

    or you set canon by being connected to your mac directly via USB?

     

    Now, there are some questions you should answer as some details are missing, and your initial text is not clear. Can you print if Canon is connected directly to your mac? did you try that? if not, do it before answering.

  • by Goodshow,

    Goodshow Goodshow Feb 11, 2012 2:10 PM in response to Cattus Thraex
    Level 1 (0 points)
    Feb 11, 2012 2:10 PM in response to Cattus Thraex

    Thank you for your reply, but while waiting I have successfully connected my printer to my wireless network. 

    I used apple support at this address:      http://support.apple.com/kb/HT3049

    Step #9 was the key.

  • by ceol1,

    ceol1 ceol1 Mar 11, 2013 3:42 AM in response to Goodshow
    Level 1 (0 points)
    Mar 11, 2013 3:42 AM in response to Goodshow

    I don't know if this is a similar problem or not but when I was trying to connect my Canon 5350 to my macbook (Lion 10.7)  it wouldn't work wirelessly..even Canon couldn't tell me until I subtituted the name in my printer preferences from "Canon 5300 series" to the long number in the Canon network configuration setup page to the long number under "printer name" DCD481000000   or something similar.... (12 digits) it suddenly worked. Its so simple but it is not in any manual..maybe they dont think anyone can be so stupid!