Skip navigation

I cannot open pdf files.  when i click on the link, the screen is blank

45202 Views 44 Replies Latest reply: Dec 14, 2012 2:49 PM by Klahane RSS
1 2 3 Previous Next
foodbytes2 Calculating status...
Currently Being Moderated
Feb 11, 2012 11:12 AM

I cannot open pdf files.  when i click on the link, the screen comes up blank.  i had this issue once before and someone helped but i forgot what to do

iPhoto '08, Mac OS X (10.5.8)
  • Johnb-one Level 3 Level 3 (680 points)

    okay-I dunno about you but with me, my browser can't open .pdf files automatically either. which browser are you using.  Usually you have to associate with something that'll open them itself, like Adobe Reader. That may be under preferences/applications within the browser. Hopefully something's coming back for you. I can't really help you with the info you've given us, but I've tried.

     

    John B

  • FatMac\>MacPro Level 4 Level 4 (2,075 points)

    foodbytes2 wrote:

     

    I cannot open pdf files.  when i click on the link, the screen comes up blank.  i had this issue once before and someone helped but i forgot what to do

    What screen comes up blank? Does an application window open with nothing in it or it's just nothing happens? On a Mac, pdf files are opened with Apple's Preview application. Right click once on a file you know to be a pdf file. A menu will appear at the mouse pointer, and one of the choices will be "Open With." Select that and a list will appear and Preview should be on it. Select that and Preview should open the pdf file. If you want all pdf's to open with Preview (rather than, say, Adobe Reader), select a pdf, Get Info (also on that drop down list), and a Get Info window will open. About half way down that window will be "Open with:" On the drop down list  should be Preview. Select that and close the Get Info window. From then on, doubleclicking a pdf should cause it to open in Preview.

    Mac Pro, Mac OS X (10.6.8), 5,1 6-core 24 GB 5870 27" LED ACD
  • Jaygyver Level 3 Level 3 (725 points)

    foodbytes2 wrote:

     

    The application opens to a black screen...............

    When you open it in a web browser or after you download it and then try to open it?

    If it happens after you download it and then try to open it what application is being used to open the PDF file when you click on it?  Adobe or Preview?

     

    What happens when you right click and "Save As..." and name it something else and then download and open it?

  • FatMac\>MacPro Level 4 Level 4 (2,075 points)

    foodbytes2 wrote:

     

    It happens when i try to open it in my  browser

    The application opens to a black screen

    Existing saved PDF's open normally

    Problem:   PDF attempting to be downloaded using either Safari or Firefox

    Recently installed Snow Leopard Version 10.6.8

    Everything else works fine

    Adobe Reader 10.1.2

    Adobe Acrobat 7

     

    Seemed to start after the new Snow Leopard was installed

    Just to be clear, known PDF's open properly in a web browser, Preview, Adobe Reader and Adobe Acrobat but there's a particular PDF which you've succeeded in downloading using both Firefox and Safari, but neither browser will open it, and neither will the applications mentioned above? Do I have that right so far?

     

    If so, does this happen only with this one troublesome PDF or with all PDF's you've downloaded since installing 10.6.8? If it's just this one PDF, that fact that the file has a .PDF suffix doesn't mean it's truly a PDF and if it isn't, it won't open like one. Another possibility is that it is indeed a PDF but has no content so nothing is displayed.

    Mac Pro, Mac OS X (10.6.8), 5,1 6-core 24 GB 5870 27" LED ACD
  • 7riverwind7 Calculating status...

    The only work around that I have found for this problem was to download Firefox 3.6 and install a pdf viewer addon. Open the Firefox installer and drag the Firefox icon to your desktop. This will prevent your verson of Firefox from being deleted. Then rename the Firefox on your desktop to something else like "Firefox pdf" or "Firefox 3.6". After that install the pdf addon in Firefox 3.6.

     

    Though when ever you switch between the different versions the addons will have to be re-updated.

     

    I know that this is not a good solution, but it is the only one that could get to work for me.

     

    Firefox 3.6 download

    http://www.mozilla.org/en-US/firefox/all-older.html

     

    PDF addon

    https://addons.mozilla.org/en-US/firefox/addon/pdf-plugin-for-firefox-on-mac-/?s rc=search

  • Kujako Calculating status...

    This is what should happen when you click on a PDF link.

     

    1. A new window may open, it will be blank but the PDF file should download to your default location (~/Downloads).

    2. You may be given the option to open the downloaded file VS save it. This depends on the browser you are using and the file associations.

    3. When the file is downloaded, can you tell us what program it opens in? Part of the problem may be that you now have a program other then Preview associated with PDF files. Can you tell us what you see if you right click (CTRL-Click if you've a single button mouse) to get the context menu for a PDF file?

  • FatMac\>MacPro Level 4 Level 4 (2,075 points)

    foodbytes2 wrote:

     

    No it occurs with every pdf accessed from the internet

    And, again, it occurs both when you're trying to display all the newly accessed PDF's using a web browser and using Preview or Adobe Reader after the file has been saved to disk?

  • Jaygyver Level 3 Level 3 (725 points)

    I believe what the OP is saying is only when they're online accessing web content that is a PDF they get a black window. When you open a pdf file on the desktop then the web browser is no longer in charge and Adobe or Preview will take over.

    Just for an experiment, try going to the FireFox menu and select File / Open File... and select one of the existing pdf files that open normally and see if you get the black screen. I'm guessing it'll turn black.

     

    Here's the Safari forums, they may help more. Found this also.

    Here's a link when I did a quick search there, from last summer, so don't know if Adobe still has compatibility problems.

  • FatMac\>MacPro Level 4 Level 4 (2,075 points)

    Jaygyver wrote:

     

    I believe what the OP is saying is only when they're online accessing web content that is a PDF they get a black window. When you open a pdf file on the desktop then the web browser is no longer in charge and Adobe or Preview will take over...

    Since other posters trying to help don't seem to be entirely clear on what works and what doesn't either, I was trying to clarify what really is the problem. Preview and Adobe Reader are designed to open PDF files; for a web browser, I'd say its an afterthought, if that. I'm currently running Firefox 10.01ESR, and while there are a bunch of extensions which will support opening a PDF in the browser, it doesn't do so natively. Indeed, doing a "file open" brings up a dialog box asking whether to open it with Preview or something else, but doesn't open a blank window. In Windows at least, a Reader installation also installed a browser plugin (it may do that on the Mac, too). But considering all the security issues Adobe seems to have, running one of their plugins may not be the wisest thing to do.

  • Jaygyver Level 3 Level 3 (725 points)

    Yeah I was just trying to clarify things a little.

     

    Just looked at the OS the OP is using and it's 10.5 if he hasn't updated so there's some different issues with it.

     

    I suppose I should test my own suggestions, Safari will open a desktop pdf but FireFox (10.0.1) won't, kept getting the same dialog box and if I did pick FireFox it just opens a blank page.

     

    I seem to have a few issues myself with the last update or two from FireFox but I would imagine something got corrupted on the OP's browsers.

     

    If @foodbytes2 were to look in his profile and look at his Discussions he might find the answer he had last time.

  • MikeLV Calculating status...

    I am having the exact same problem.  Running OS 10.6.8 and Safari v5.1.2.  If I click on a link in a webpage that, unbeknownst to me links to a pdf, a new window opens that is totally black.  Nothing gets down loaded and nothing opens.  What I then have to do is close the newly opened black window, go back and control-click on the link and "save linked file" which downloads it into my "Downloads" folder.  Then I have to go into the downloads folder and double click the file which, by default, opens it in Preview.  At which point I can read it.

     

    What a pain!!!  Plus it fills up my downloads folder with junk.

     

    Isn't there some way to get the file to actually open in the new window of the Safari browser?  Is there a plug-in that needs to be installed?

1 2 3 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (2)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.