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After update from 4.3.2 to 5.0.1 there is NO SERVICE.

1741 Views 16 Replies Latest reply: Feb 14, 2012 2:07 AM by Peter Gillespie RSS
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zKissy Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 13, 2012 8:28 AM

I'm using an Iphone 4, White, Model MC604C. I bought this from my friend in Canada when she came back to Vietnam. At that time, the Iphone's version was 4.3.2, baseband 03.10.01 and I can use it with ANY SIM in Vietnam. So I guess this is a WORLD version. But today, I decided to update to version 5.0.1 but Itunes required a VALID sim to activate. Since I've updated many Iphones from Hongkong or Singapore, it always automatically activated if it was a WORLD version. So why did my phone need a valid sim then? I tried to put in and out my Sim card from Vietnam but there is always SEARCHING... and finally NO SERVICE.

 

Please help me with this issue. I don't know which carrier this Iphone belongs to and my friend doesn't remember either.  So I cannot ask her to buy a Sim card to activate.

 

My Serial is: 88118TSHDZZ

 

Thanks.

  • Peter Gillespie Level 6 Level 6 (10,820 points)
    Currently Being Moderated
    Feb 13, 2012 8:34 AM (in response to zKissy)

    If your iPhone4 ceased to work with your carrier when you tried to update to 5.01

    That will be because someone hacked it to make it work with any carrier 

    and updating has locked it back to the original canadian

    It is not a World version it would probably have  been  purchased from

    a Canadian carrier and locked to them now you have relocked it by updating

     

    see here for Apple comments on "hacking".

    http://support.apple.com/kb/HT3743

     

    Only the Canadian carrier can unlock your iPhone4

  • Peter Gillespie Level 6 Level 6 (10,820 points)
    Currently Being Moderated
    Feb 13, 2012 9:01 AM (in response to zKissy)

    Well that is the most obvious solution and  being" like original" means nothing

    Assuming the iPhone has locked to the original carrier (why it now will not work in

    Vietnam) then that carrier is the ONLY source of an unlock to allow it to work

    in your Country

     

    Strange how many people cannot remember who their carrier was

    when it comes to arrangong an unlock that is if the carrier offers

    unlocking, in Canada only FIDO and Rogers will unlock

     

    see this doc

     

    http://support.apple.com/kb/ht1937

     

    If you are convinced it is not locked go through the basic troubleshooting

    found in the user manual

  • Peter Gillespie Level 6 Level 6 (10,820 points)
    Currently Being Moderated
    Feb 13, 2012 10:01 AM (in response to zKissy)

    But you have to know who the iPhone is locked to ,it could be any of the Canadian carriers

  • Peter Gillespie Level 6 Level 6 (10,820 points)
    Currently Being Moderated
    Feb 13, 2012 10:05 AM (in response to zKissy)

    I doubt it is a factory unlocked iPhone unless it was purchased at an Applw Store in Canada

    If it was a genuine unlocked iPhone it would not lock to ANY carrier

  • Peter Gillespie Level 6 Level 6 (10,820 points)
    Currently Being Moderated
    Feb 13, 2012 12:20 PM (in response to zKissy)

    I am not clear what point you are trying to make

     

    The issue is always with the user, if you want an iPhone that

    works without problems then buy it in Vietnam

    Apple and Canadian carriers IN CANADA are selling to the Canadian

    residents ,you are trying to save money and blaming everyone else

    because you are trying to save a buck

    Go buy from one of your two Apple Approved Carriers and you will have

    no problems

    just stop trying to claim a conspiracy

  • Peter Gillespie Level 6 Level 6 (10,820 points)
    Currently Being Moderated
    Feb 13, 2012 12:59 PM (in response to zKissy)

    Well delighted to see you worked it out but where you are is where you are and Apple works the way it does

     

    You have the answers nothing else I can add

     

    Good luck

    As you feel strongly I suggest you talk to Apple

     

    http://www.apple.com/feedback/iphone.html

  • modular747 Level 6 Level 6 (15,790 points)
    Currently Being Moderated
    Feb 13, 2012 11:05 PM (in response to zKissy)

    The bottom line is that your phone is defective, and it's irrelevant that you can find someone else with the same problem.  The vast, vast majority of factory unlocked phones sold in Canada (and elsewher) do not relock when updated.

     

    Your phone is covered by the warranty only when you are in Canada.  iPhone warranties are not international - valid only in the country where the phone was originally sold by Apple. This is well known and printed in the warranty.  If you don't like it, take it up with the person who put a gun to your head and forced you to buy the phone in Canada instead of Vietnam.

     

    http://support.apple.com/kb/TS3198

  • Peter Gillespie Level 6 Level 6 (10,820 points)
    Currently Being Moderated
    Feb 14, 2012 1:31 AM (in response to zKissy)

    In which case ask your friend to call Apple again and "nicely" ask them to remove the lock

    Ranting here will achieve nothing apart from possibly making you feel better

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