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Messages not syncing to Messages Beta when initiated from an iPhone iMessage....

16082 Views 32 Replies Latest reply: Apr 21, 2012 5:12 PM by rynerhoden RSS
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emobeinc_jnguyen Calculating status...
Currently Being Moderated
Feb 16, 2012 6:30 PM

Just wanted to put this out there in the forum because I can't find a link to report issues or provide feedback to their beta version of Messages for Mac:


If I start a message chat from my Mac using the Messages Beta to an iPhone user (sending messages to their phone number) and the user responds, the chat session appears on both my iPhone and Messages Beta.  (Works as I expected).


If I start a message from my iPhone to another user's iPhone (send to their phone number) the chat session only appears on my iPhone and not in Messages Beta on my Mac.  But, at a later time I send a message to that same person from my Mac, then the chat session sync with earlier chats.  (I know that Messages Beta is using only the email address and not the phone number so it would make sense why the syncing doesn't occur...Just wondering if Apple can find a way to use both fields so any messages can be received on  all devices whether someone is using an email address or phone number).


Just as a test, I sent one message to a a friend from my iphone using the phone number and they received it just fine.  Then I created another message, this time from my Mac (using Messages Beta and the phone nubmer as the contact), they received the message on their iPhone, but it created a seperate session on their iPhone. So they saw two sessions from me in iMessage on the iPhone. 


To get the messages to be synced on both my iPhone and my Mac, the initiaing user had to add my email address into their address book object, then create a new message sending it to my email address.  (Back to the suggestion above, if Apple can find a way to setup the iMessage or Message system to relate an email address to a cell phone number, then anyone initiating a message can use either a phone number or message from the iPhone and it'll send the messages to all devices).

Messages Beta, Mac OS X (10.7.3)
  • michaeljasonwarren Calculating status...

    i'm having no luck syncing.


    looks as if i'm having two separate conversations to the same phone number, one from my mac, one from my iphone.

  • Rick Lupert Calculating status...

    Me like there's two msging from my iphone, and one from Messages on the Mac...if someone responds it goes back to the device that originated it as opposed to going to both.

  • macmanthemadman Calculating status...

    Me too. They only come through in messages beta if i initiated it in messages beta

  • W.R.R. Farid Calculating status...

    Hi embeinc,


    I think part of what you are describing is not a bug but a function. The reason that the person receiving your message has to add your email in addition to your name is a function. iOS and OS Lion work with contacts.


    A contact is of course recognized by the phone number and email address in this case. So when you send a message to a person from your phone (thus your phone number is used to identify you on your friend's phone) it will link it to a certain contact name (in this case your name) in his address book and categorize it under that name. If you then send a message from your Mac (thus your email address is used to identify you) your friend's iPhone will attempt to recognize you by the email address. But if this is not linked to the same contact name in his address book iMessage will make a different conversation of this.


    So the problem here (which many people have) is that not all of your contact information is entered under your contact name in your friend's address book. I have entered most information of my contacts on my address book and do not have that problem.


    My only problem until now is that when sending messages from my iPhone or iPad I hear a sound from both devices when I receive a message. But I think this is a difficult thing to change.

  • W.R.R. Farid Level 1 Level 1 (0 points)

    And I agree with your, my second problem, that syncing of full conversations is not always happening between devices for some reason. I hope this would be solved as this dozens not seem to be a feature but a bug. Because some conversations did fully sync with my iPhone and iPad, as others did not. (i am expecting that messages for OS lion will work in a similar way)

  • vfr800fi Calculating status...

    I just installed Messages and immediately had syncing issues.  What I had to do was follow the information in the following Apple support URL:



    The on my iOS device I went into Messages and set the Caller ID to be my AppleID.


    Settings -> Messages -> Received At -> Caller ID -> AppleID


    If your AppleID isn't set in your messages for receiving then you can just add it at the Received At screen and iOS will validate it.  In my case all my iMessages were sent from my phone number so I had to delete each message to each of my friends so iOS would start sending them from my Caller ID (which was previously set to my phone number).


    Once done my phone seems to sync in any situation:


    Send from iPhone

    Send from Mac


    While sending from either both screens stay up to date.


    I hope this helps.

  • imikew Calculating status...

    Thank you very much, it works for me and i guess fpr othere's also!!


    Message n Apple Rocks!



  • Lunarstone101 Level 1 Level 1 (10 points)

    iPhones can receive iMessages at Apple IDs and numbers. The other devices can only receive iMessages at Apple IDs. You've got to set the same Apple ID at all your devices at the Receive At part & the Caller ID part. When you want to send iMessages to people, be sure to send to their Apple ID and not their numbers else it will only end up at their iPhones.

  • NPhakey Calculating status...

    I think what we need to see happen is for Apple to have the software link the phone number and email address used together so that a message is delivered to all devices.


    The only stumbling block might be privacy so if you don't have the email address of the person in your contacts then they might not be allowed to route it to their email address (assuming you are sending to phone number).


    But I do agree that there should be a work around calculated to link phone number and email addresses within contacts to ensure delivery to all devices.

  • superstilk Level 1 Level 1 (5 points)

    Your iphone is a speical idevice because it uses a phone number just go to SETTINGS > MESSAGES > RECIEVE AT > CALLER ID > (make sure phone number is NOT selected)


    just makes sure you phone number is not set as your caller id.   this way when you send a text message to a phone number or email address it will show up on both devices, and when someone sends you a text message to your phone number or your email address it will show up on both devices.

  • hrop Calculating status...

    I don't really get it. this is why:


    I have an wifi-only ipad with the caller-id set to my email-adress (obviously). I also have an iphone with the caller-id set to my phone number. the messages I send from my ipad/iphone get synced between my idevices. so apple is able to connect my email to my phone number.


    how come this does not work between my imac and the idevices. why do I have to change (according to the support page) my caller-id on the phone to my email adress in order to enable the sync between all device using imessage?

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