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SCX-4300 No Scan

9277 Views 57 Replies Latest reply: May 10, 2012 11:25 AM by pamelus RSS
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Dan_barret Calculating status...
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Feb 17, 2012 8:29 AM

I recently upgraded my system to version 10.7.3 and since then my Samsung SCX-4300 printer will not scan any documents. Does anyone know of a solution?

iMac, Mac OS X (10.7.3)
  • a brody Level 9 Level 9 (62,025 points)
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    Feb 17, 2012 8:40 AM (in response to Dan_barret)

    Does it show up in Apple menu -> System Preferences Print & Scan?

  • Rudegar Level 6 Level 6 (18,465 points)
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    Feb 17, 2012 3:30 PM (in response to Dan_barret)

    maybe it's a problem with the hardware my scx-4500W wroks fine

  • a brody Level 9 Level 9 (62,025 points)
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    Feb 17, 2012 6:22 PM (in response to Rudegar)

    Double check the alternative scanner driver manufacturers if powering the scanner from the wall doesn't help*:

     

    http://www.macmaps.com/macosxnative.html#SCANNER

    10.7.1 iMac 5,1 MacBook Pro 3,1, Mac OS X (10.7.1), - * Links to my pages may give me compensation.
  • ablanc Level 1 Level 1 (0 points)
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    Feb 20, 2012 12:02 AM (in response to Dan_barret)

    i have the exact same problem, 

    i noticed there is one samsung printer software update v2.3

     

    my friend's macbook pro 10.7.3 but never updated the printer software, he can still using the printer to scan.

     

    any way to rollback the installed update?

  • a brody Level 9 Level 9 (62,025 points)
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    Feb 20, 2012 5:57 AM (in response to ablanc)

    Not without a backup.    Please start a new topic thread so we can help you, or wait until they try a third party driver like I recommended.

  • mazomat Calculating status...
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    Feb 23, 2012 2:34 AM (in response to Dan_barret)

    Same Problem here (after installing 10.7.3 and samsung printer software 2.3 via system update). I restored "Samsung Scanner.app" in /Library/Image Capture/Devices from a time machine backup i run before doing the updates (if you tried scanning you can´t replace the app because it´s in use. Then do a restart before restoring). Now my scx-4500 scans again. Let´s wait for samsung printer update 2.3.1 ...

  • a brody Level 9 Level 9 (62,025 points)
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    Feb 23, 2012 2:52 AM (in response to mazomat)

    Yours is not exactly the same problem, as it pertains to a different scanner.  The SC-4500 and SC-4300 are not the same.  However, your suggestions are good to have noted, and maybe they will for them.   I would contact Samsung and let them know your quandary.

  • Ramazzino Calculating status...
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    Feb 24, 2012 1:08 AM (in response to Dan_barret)

    I have the same problem.

    Does anyone know when the scanner driver will be available?.

    I assume that Apple and not Samsung is responsible for this.

  • a brody Level 9 Level 9 (62,025 points)
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    Feb 24, 2012 5:56 AM (in response to Ramazzino)

    Samsung is the only one responsible for their scanners.  Apple gives the code to all developers on http://developer.apple.com/ to use.  If they choose not to update it, that's the developer's responsibility.  Check with Samsung.  If they want to point the finger back at Apple, tell them Canon MX700 scanners work without issue in Lion, and have worked since Tiger.  They should learn how to code using standards set by Apple.

  • msweney Calculating status...
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    Feb 24, 2012 3:11 PM (in response to mazomat)

    Mazomat,

     

    Your fix worked. Bless you.

     

    And as for "a brody" - my Samsung SCX-4500 scanner worked - up through and including OSX 10.7.3 - it was only until the APPLE Samsung 2.3 printer update that it stopped scanning. And after reinstalling the older Samsung scanner.app which mazomat recommends, and which I had archived, it works fine again with 10.7.3 - so where is the problem?

    Samsung seems to code fine, including Windows and Linux machines, with my scanner.

  • a brody Level 9 Level 9 (62,025 points)
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    Feb 24, 2012 3:31 PM (in response to msweney)

    Apple doesn't develop the Scanner drivers for other companies.   They simply redistribute them. If they get faulty drivers from other companies, that's something you need to inform the other company if you are their customer.

  • msweney Level 1 Level 1 (10 points)
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    Feb 24, 2012 3:39 PM (in response to a brody)

    I'm not finger-pointing, you are. I am both an Apple customer and a Samsung customer. Samsung did not ask me to upgrade my scanner into a brick. There is no such update on their pages. Perhaps the problem lies with Samsung, I don't know; but as a customer, it was Apple who made this problem with my scanner. So maybe YOU should talk to them?

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