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Sudden Death of two Airport Express Base Stations in Vienna/Austria?!?!

11297 Views 20 Replies Latest reply: Apr 26, 2006 4:05 AM by Stuartea71 RSS
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docflo Level 1 Level 1 (10 points)
Currently Being Moderated
Jan 10, 2006 5:00 AM
Hi!

The Airport Express Base Sation of a friend of mine and my own Base Station suddenly don't work. Both stations do nothing - no signal, no lighting, no internet, no music,...
They are completely dead...

The stations are not old, my own is 1 year and 2 month - but Apple won't repair or change the station anymore. The Apple Hotline told me, that I can throw my station in the garbage.
I talked with the APple Hotline two times and also with Apple Austria, but nobody is able to help me.
I can't understand, why Apple doesn't show a "gesture of goodwill" and give me a new station at a lower price.
I'm very, very, very disappointed about the support and service of Apple and also about the quality of Apple products.

Have anybody of you heard about sudden death of Airport Express Base Stations before? How can this happen?
Does anybody of you have an idea how I can get help by Apple?

Thank you very much,

FLO

PC   Windows XP Pro   Airport Express Base Station
  • Jan Wittrodt Level 1 Level 1 (10 points)
    Yes, same here. My Airport Express basestation (aebs) is 13 month old. It suddenly went dead. No light, no reset, nothing.

    And maybe a coincidence:
    It happened only 36 hours after I loaded the new 6.3 firmware update.

    And also the same:
    Apple refuses to replace my aebs. The guaranty says one year, thats it.

      Mac OS X (10.4)  
  • gds Calculating status...
    Add one more dead AirPort Express to the list. Mine was bought in August 2004. The area around the power connector smells of burned rubber a bit, so I assume this is the fuse problem everybody else is experiencing...

    Such a cool product, but obviously fundamentally flawed. Any info would be appreciated...

    Edited by an Apple Discussions Host
    Power Mac G5, Mac OS X (10.4.4)
  • Martin Crawley1 Calculating status...
    Can anyone describe how to open the Airport Express case to get at the fuse inside? I have a dead unit; 13 months after purchase (grrr!) Looking at the picture of the open unit on the website above, it looks as though the sides have been broken apart.

    Any ideas most welcome

    20 G5 iMac iSight   Mac OS X (10.4.3)   Airport Express, iPod 60GB
  • budi Level 1 Level 1 (0 points)
    ... and my AE also got toasted this morning. When I was trying to connect with my PowerBook, I got no signal. Checked my AE; no light at all. Unplugged and re-plugged it back without success.

    It was only on its 8 month old since I bought it at AppleCenter, SG on May 2005, with infriquent uses after then. The only changes I made in these last two days which (might be/not ) related to the death of my AE is its Firmware 6.3 update and Mac OS X 10.4.4 update ( using combo updater )...

    Now it's R.I.P, and its tombstone will be engraved ...
    "Here lies my sexy little gadget. Proudly built by Apple -- badly killed by its lack of QC"





    G4 Dual MDD - PB G4 Ti. - Pismo G3   Mac OS X (10.4.4)  
  • Ron Level 2 Level 2 (385 points)
    Belkin routers are guaranteed for life together with 'phone and online support.....
    Desktop G4 Dual 800, Mac OS 9.2.x
  • gds Level 1 Level 1 (0 points)
    Well, docflo, good for you. I just got off the phone with AppleCare (in the U.S.) and they confirmed that no, they do not replace these defective units out of warranty, and no, there are no repair options, essentially making these dead base stations into cute white pieces of garbage.

    Are there any users reading this who have made an attempt at a DIY repair? I'd be interested in knowing what parts need to be replaced...
    Power Mac G5, Mac OS X (10.4.4)
  • d.o.c. dimi Calculating status...
    Hey docflo,

    Can you tell what exactly you have done to get you AirPort Express replaced?

    I just called the Apple Technical Support in Germany and they told me, that I would be the first customer ever to report such a malfunction - and that in Germany/Austria/Swiss!

    I think somebody is lying here - and I don't think that's us!!!

    But well, if they want to here us: lets call them and complain!!!

    FLO, who did you call and who do you sent the letters to?
    Maybe you can make your letter available for us too?

    Thanks and Regards
    …Dimi

    iMac 2 GHz 20"   Mac OS X (10.4.5)  
    iMac 2 GHz 20", Mac OS X (10.4.4)
  • Patrik Löfgren Calculating status...
    Well, maybe not so surprising. With my past experience with Apple support I havn't even bothered contacting them.

    But maybe I should. Of course I should.
    iMac G4 17 1GHz, Mac OS X (10.4)
  • Clay Mill Level 1 Level 1 (20 points)
    Im from the us and i had a simailar problem my airport just died. if anybody has come up with a soulution please email me at phatkidra@gmail.com
  • DB1@mac Level 1 Level 1 (0 points)
    My Airport Extreme has just gone dead. I'm pretty sure that I heard a 'pop' noise. A blue / yellow tape was mentioned. Where is it? Is it the thin label on one side of the unit that has the serial number etc on it?

    It really is ridiculous that we're expected to throw away £90 units after a year and just buy a new one. I have already had to buy a number of replacement power supplies for my, and my children's i Books / Powerbook. Then there's the iPods.... but at least they can be opened up.

    Like of serviceability / repairability on items that are rendered useless by minor faults, must be a major issue. Apart from the matter of decent customer care, surely Apple must have an envornmenmental policy that relates to all this waste?
    G4 Pbk, Mac OS X (10.4.5)
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