1 2 Previous Next 23 Replies Latest reply: Aug 7, 2012 8:13 AM by etresoft Branched to a new discussion.
Monty CM Level 1 Level 1 (0 points)

I think I've just been duped by downloading the MacKeeper 2012.  What should I do? 


MacBook Pro, Mac OS X (10.6.8)
  • 1. Re: Is this the same for MacKeeper 2012
    R C-R Level 6 Level 6 (14,180 points)

    MacKeeper is a legitimate product, not malware. It doesn't have a great reputation here in the Apple Support Communities forums (largely because its advertising practices seem somewhat deceptive) but it does offer various functions you might find useful.

  • 2. Re: Is this the same for MacKeeper 2012
    Monty CM Level 1 Level 1 (0 points)

    Thank you!  After reading as much as I could about it, I decided it was best to get rid of it and so I removed it.  I was stupid enough to give my credit card when I purchased it and now I am worried about security problems.  I at least feel better now knowing that it wasn't a total scam, right?  Thanks again.

  • 3. Re: Is this the same for MacKeeper 2012
    WZZZ Level 6 Level 6 (12,225 points)

    R C-R wrote:

     

    MacKeeper is a legitimate product, not malware. It doesn't have a great reputation here in the Apple Support Communities forums (largely because its advertising practices seem somewhat deceptive) but it does offer various functions you might find useful.

    Overall, this is a bit of a stretch. "Somewhat deceptive" Only somewhat? "not malware" well, yes, keeping to a strictly technical definition of malware. "...functions you might find useful."  Useful? Like screwing up your computer big time? Functions, I might add, most of which are either not needed or can be found better and for free elsewhere. "Legitimate," again, well, yes, but only technically. Yes, not literally unlawful.

     

    These are softballs, foamballs rather.

  • 4. Re: Is this the same for MacKeeper 2012
    Monty CM Level 1 Level 1 (0 points)

    Thank you for this. The more information I can get the better.  As you have probably already figured, I'm totally useless when it comes to computers and so what I am really worried about is the fact that I actually paid for this stupid programme (MacKeeper, that is) and worse still I used my credit card online -- should I be cancelling cards? calling banks?  I've read too many scary comments now about mackeeper that I just don't know what to do -- and yet there are YouTube videos with MacKeeper reps singing its praises and making it appear very legit.  I hate this!  But thank you again - I would like to know more about this.

  • 5. Re: Is this the same for MacKeeper 2012
    R C-R Level 6 Level 6 (14,180 points)

    Regardless of what you think of the product, it has received favorable reviews from reputable Mac sites, & there is no hard evidence that it is "screwing up" anybody's computer "big time," whatever that is supposed to mean.

     

    If we went by all the anecdotal reports for things like this in the forums, we would have to say that everything, including OS X itself & every popular app from every major vendor, is capable of "screwing up" computers "big time."

  • 6. Re: Is this the same for MacKeeper 2012
    WZZZ Level 6 Level 6 (12,225 points)

    I haven't heard anything about MK using credit card #s illegitimately or selling them. That said, I wouldn't want them to have mine. They are supposed to offer a refund, but it's supposed to be a cold day in jell before they do that. If it were me, I'd call my credit card and dispute the charges.

  • 7. Re: Is this the same for MacKeeper 2012
    R C-R Level 6 Level 6 (14,180 points)

    Monty CM wrote:

     

    ... should I be cancelling cards? calling banks?  I've read too many scary comments now about mackeeper that I just don't know what to do...

    I haven't found any credible reports about the maker of MacKeeper misusing credit card info. I suggest just doing what you should be doing anyway: review your cc statements promptly for any charges you did not make & notify the issuer immediately if you see any.

  • 8. Re: Is this the same for MacKeeper 2012
    WZZZ Level 6 Level 6 (12,225 points)

    R C-R wrote:

     

    Regardless of what you think of the product, it has received favorable reviews from reputable Mac sites, & there is no hard evidence that it is "screwing up" anybody's computer "big time," whatever that is supposed to mean.

     

    If we went by all the anecdotal reports for things like this in the forums, we would have to say that everything, including OS X itself & every popular app from every major vendor, is capable of "screwing up" computers "big time."

    Oh please. You aren't really being taken in by all that BS are you? I've seen enough to be highly suspicious of those "favorable" reviews. I wouldn't trust any of the reviews from those so called "reputable" sites. Until some truly independent body not beholden to advertising does a complete "laboratory" analysis -- and I'm not waiting around for that to happen before warning somone about it -- all we have to go on is anedcote. And there's overwhelming anecdotal evidence from "independent," "reputable" users all over the place, not just here, who have suffered the damage it may do. And that's good enough for me. I wouldn't let it within 100 miles of my computer.

     

    Norton for Mac gets "good" reviews too.

  • 9. Re: Is this the same for MacKeeper 2012
    WZZZ Level 6 Level 6 (12,225 points)

    Also, don't use their uninstaller. I've heard it leaves some bad stuff behind.

     

    Do it this way and you can read more about it.

     

    http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/

  • 10. Re: Is this the same for MacKeeper 2012
    R C-R Level 6 Level 6 (14,180 points)

    WZZZ wrote:

     

    Oh please. You aren't really being taken in by all that BS are you?

    I try not be be taken in by all that ... wherever it appears.

  • 11. Re: Is this the same for MacKeeper 2012
    Monty CM Level 1 Level 1 (0 points)

    Well, whatever the situation is with Mackeeper - whether it is legit or not - they have offered to give me a full refund, so I feel much better about the whole thing.

    Thanks for all the feedback, I really appreciate it!

  • 12. Re: Is this the same for MacKeeper 2012
    R C-R Level 6 Level 6 (14,180 points)

    Monty CM wrote:

     

    Well, whatever the situation is with Mackeeper - whether it is legit or not - they have offered to give me a full refund, so I feel much better about the whole thing.

    Please let us know if you do actually get a refund -- some users report they have but others say they are still waiting, months after that was promised to them.

  • 13. Re: Is this the same for MacKeeper 2012
    Monty CM Level 1 Level 1 (0 points)

    To follow up, I did receive a full refund from MacKeeper.  Not bad, and they were very quick about it!

  • 14. Re: Is this the same for MacKeeper 2012
    R C-R Level 6 Level 6 (14,180 points)

    Thanks for the follow up. Glad you got your money back.

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