Skip navigation

iTunes match download errors

20666 Views 84 Replies Latest reply: Mar 11, 2013 12:43 PM by JorgeAT RSS
  • richardaustin Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 6, 2012 1:45 AM (in response to ivdf)

    Yep videos don't work for me either. Music videos were downloadable until last week. Music is now downloadable again.

  • ivdf Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 6, 2012 2:36 AM (in response to richardaustin)

    Not glad at all, but I'm more convinced now it's a breakdown of Apple's iTunes Match on iCloud and not something specific to my files associated with iCloud. It doesn't look promising at all... Where are you based?


    I contacted Apple's Customer Support this morning. Lengthy phone call. They are aware several users have been having problems. The representative from Apple who assisted me requested me to email back and request assistance from an iTunes Store Supervisor. He also opened an special follow-up incident.


    It's really annoying that I've not heard back from Apple yet, but what's more disturbing is their complete silence about the iCloud iTunes Match technical issues.


    I guess that, as well as music files are back to normal since saturday's night, the service will be restored over time. Still...

  • ivdf Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 21, 2012 12:20 AM (in response to 35wailin)

    Problem solved.

  • Nijntje Level 1 Level 1 (35 points)
    Currently Being Moderated
    Feb 21, 2012 3:11 AM (in response to ivdf)


  • ivdf Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 21, 2012 3:23 AM (in response to Nijntje)

    It was obviously a technical glitch on Apple's servers. I managed to get in touch with an iTunes Store Supervisor through Apple Customer Support. He got in touch with engineers after the initial instructions and work arounds failed. I started having problems with iCloud 2 weeks ago last friday. 2 days ago Apple's Supervisor emailed me back and told me the engineers had confirmed whatever problems had been solved and the service should work for me now. I tried from my Apple TV and it turned out everything is working back to normal again.

  • Smash209 Calculating status...
    Currently Being Moderated
    Jul 15, 2012 10:06 PM (in response to 35wailin)

    One thing I've discovered that causes lots of problems is that iTunes Match likes to open a bunch of ports to download songs from the cloud.  I was only able to download about 20 songs per day on my second computer, which I'm trying to load up with all high quality matched versions of my songs, before it would error out on many songs.  After much confusion and looking at the ports it was trying to communicte on I found the answer:


    UPNP must be ON.  Make sure your router is setup for UPnP if you can.  It allows iTunes to open ports as it needs to and after making this change on my DLInk and rebooting (twice b/c some settings seem to need a hard-reboot), everything works great.


    Now if I could only figure out why streaming over cell data in my car is so flaky...

  • JorgeAT Calculating status...
    Currently Being Moderated
    Aug 2, 2012 10:02 AM (in response to ivdf)

    What tell you ?


    I have the same issue and I think is related with legth, all my song in my library can download but songs > 14 mb


    Apple can help??

  • bendhoward Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 21, 2013 3:56 PM (in response to 35wailin)



    I had the problem with certain songs being skipped (with iTunes match enabled) and solved it after a lengthy chat with an Apple Support tech.


    While the cause of the problem was not determined, the fix was to go to Settings:General:Usage:Music and swipe left over 'All Music' to delete it from the phone.  When iTunes match is enabled, this doesn't actually delete your music but instead removes the audio files that are cached on the phone.  When you now try to play a song it will redownload it from the cloud from scratch and most likely no longer have the skipping problem.


    Hope that was worth my 45 minutes on the phone...

  • Dankfx Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 10, 2013 2:21 PM (in response to 35wailin)

    Here is how I fixed it.



    Open the latest version of iTunes.

    Choose Store > Sign In.

    Enter your Apple ID and password, and click Sign In.

    Choose Store > View My Account. You may be asked to re-enter your Apple ID password.

    In the "iTunes in the Cloud" section, click Turn Off Auto-Renew to the right of iTunes Match.


    I canceled it.

  • JorgeAT Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 11, 2013 12:43 PM (in response to Dankfx)

    Since I report this to Apple I have no recibe any answer ... is sad but Amazon have more songs and maybe dont have this problems, Apple must explain what happen but the silence es the new politic

1 2 3 4 5 6 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (5)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.