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Remote not working on iPhone 4S

7254 Views 15 Replies Latest reply: Mar 24, 2013 7:26 AM by DabboD RSS
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emeraldthree Level 1 Level 1 (15 points)
Currently Being Moderated
Feb 17, 2012 1:25 PM

I just got the message "Turn on Home Sharing in iTunes on your computer or on Apple TV using the account *************@****.com."


The problem is home sharing is turned on on both the Apple TV and in iTunes in my computer.  Before I got this message, the remote app was timing out when trying to connect to the Apple TV.  What can I do to make the remote app on my iPhone 4S see this?  FYI I also hava an iPod Touch (2nd Gen) on which the remote app is working properly.


I'm running iTunes 10.5.3 on a Macbook Pro 2.53Ghz Intel Core Duo, an iPhone 4S, and an Apple TV (1st Gen) running OS 3.0.2.


Thank you

MacBook Pro, Mac OS X (10.6.8), 2.53Ghz Core Duo 500 GB HD
  • Winston Churchill Level 10 Level 10 (81,670 points)
    Currently Being Moderated
    Feb 19, 2012 4:39 PM (in response to emeraldthree)

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.


    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.


    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.


    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first.

  • Winston Churchill Level 10 Level 10 (81,670 points)
    Currently Being Moderated
    Feb 20, 2012 3:11 AM (in response to emeraldthree)

    You may well be correct, however different devices can be affected differently by interference, generally a difference in location can be quite significant, however I assume you are using the phone from the same place as the iPad.


    Is the phone using the same network as the iPod.


    Have you tried restarting the network router and the phone.

  • Winston Churchill Level 10 Level 10 (81,670 points)
    Currently Being Moderated
    Feb 20, 2012 3:23 PM (in response to emeraldthree)

    You don't need to use the 'Add an iTunes library' option, that's for non homesharing use.


    Did you check the phone is using the same network or restart the router.

  • Daniel548 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 20, 2012 7:17 PM (in response to emeraldthree)

    Just tonight I encountered the same problem with the remote app on my iPhone 4. The app used to work but stopped. I got the same message "Turn on Home Sharing in iTunes on your computer or on Apple TV using the account *********@****.com." even though home sharing WAS turned on in both devices.


    Restarting my router (i.e. pulling the plug for 30 seconds) just worked for me, but I see you've done that already.


    I hope it works out for you.

  • Rysz Level 5 Level 5 (4,110 points)
    Currently Being Moderated
    Feb 21, 2012 11:02 AM (in response to emeraldthree)

    I just want to make sure, is more than 1 iPod, iPhone, iPad, etc allowed to control a single Apple TV?



    Does anyone have any ideas why the iPhone would be able to control iTunes on my computer, but not be able to control the Apple TV? 

    Improperly set up?


    Remote app instructions:


    AppleTV manuals:

  • SMCFred Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 16, 2012 1:31 AM (in response to emeraldthree)

    Apple TV (1st generation)

    1. Connect iPhone, iPad or iPod touch to a Wi-Fi network that is connected to the local network that your Apple TV also connected to.
    2. Open the Remote app on your mobile device.
    3. Select Add an iTunes Library in the Remote settings screen. Remote will then display a 4 digit passcode.
    4. On Apple TV, select Settings from the main menu, select General and then Remotes.
    5. Select the name of your iPhone or iPod touch.
    6. Enter the 4 digit passcode. Use the volume up/down keys on the Apple Remote (Infrared) to change the number that is displayed and the track next/back keys to switch digits.
    7. Click Done.

    Remote app will be paired with Apple TV and you can begin  browsing your library using Remote and select a piece of content to  play.

  • DwainTR Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 28, 2012 8:31 AM (in response to SMCFred)



    I had the same problem between my Windows Itunes and Iphone Remote setup. My itunes never showed up Devices section.


    My network setup was like this.


    I was connecting my iphone to my router by wifi. But my computer was connected to the same router with LAN cable. I was assuming that they were using the same network. Actually they should have done so. But I think they were not. I plugged a USB wireless ethernet to my computer and connected to my router via Wifi and then suddenly it started to work.


    Is this certanly the way it works? Shoud all the devices including the PC connected to the router via Wifi? Isnt't there a way to make the devices think they're on the same network even if the PC is connected with a LAN cable? I remember I was able to use it like this if I'm not wrong.


    Any suggestion? Do I have to use a wireless connection from my desktop PC all the time to able to use the Remote app and the home sharing?



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