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Viber messaging issue!

11316 Views 17 Replies Latest reply: Mar 1, 2013 2:43 AM by theViberTeam RSS
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Bamdad K Calculating status...
Currently Being Moderated
Feb 21, 2012 8:48 PM

I have I phone 4 with latest updates.

since today morning non of my messages are sent. they are all on "sending"...  It was working perfectly last night!

I really need to solve it! help plz!

iPhone 4, iOS 5.0.1, Viber 2.1.4.731
  • Ferretbite Level 4 Level 4 (1,575 points)
    Currently Being Moderated
    Feb 21, 2012 8:51 PM (in response to Bamdad K)

    It could be that you've disabled notifications, but you need to contact the developer for specific problems with apps.

  • Ferretbite Level 4 Level 4 (1,575 points)
    Currently Being Moderated
    Feb 21, 2012 9:51 PM (in response to Bamdad K)

    Sounds like you should contact the developer about it.

  • theViberTeam Level 1 Level 1 (105 points)
    Currently Being Moderated
    Feb 29, 2012 1:48 AM (in response to Bamdad K)

    Hi,

    This is a member of the Viber Development Team!

     

    In order to solve this issue for you, we will need you to provide us with more information.

     

    Please contact our support team and elaborate on the problem: http://bit.ly/ukGVJ0

     

     

    Thanks in advance!

    Viber Team.

  • mathyl Calculating status...
    Currently Being Moderated
    Mar 14, 2012 10:22 PM (in response to Bamdad K)

    hello! im also having problems with my viber everytime i send or recieve mms/photos from a friend it says "This message has been deleted and is no longer available" everytime i tried to open the pictures they send me, thats what it telling me and vice versa, where in fact im not or we are not deleting any photos.... pls help!

  • theViberTeam Level 1 Level 1 (105 points)
    Currently Being Moderated
    Mar 15, 2012 6:55 AM (in response to mathyl)

    Hi,

     

    This issue could have a few different reasons.

    1. First, please make sure both you and the sender of the photo are connected to a stable internet network.

    2. Also, please make sure both of you are running the latest version of Viber (from AppStore/Market).

    3. Now, after having the latest version installed, please reboot both phones and try to send a photo again. Does the problem persist?

  • Roselle Calculating status...
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    Oct 23, 2012 1:27 AM (in response to Bamdad K)

    i'm experiencing the same thing, the messages are under 'sending' for a few minutes, and then becomes red and states 'not sent'

    the contacts i'm sending too do have wi-fi connection.

    please help! :)

  • cheonweb Level 4 Level 4 (3,440 points)
    Currently Being Moderated
    Oct 23, 2012 1:30 AM (in response to Bamdad K)

    Here's what Viber has said, according to their site (http://helpme.viber.com/):

     

    "Momentarily we are experiencing some issues with service. This may affect registration, connectivity, and contact syncing. This is related to our hosting provider (Amazon) and is likely affecting many of their customers. -- Amazon is on it and we will update as soon as we know more.

    Our Apologies and thanks for your patience."

  • Mary Ann A Calculating status...
    Currently Being Moderated
    Oct 23, 2012 1:33 AM (in response to cheonweb)

    ^^ That's for copying my message

     

    But I have been checking on Viber every few hours and it's been the same message.

  • cheonweb Level 4 Level 4 (3,440 points)
    Currently Being Moderated
    Oct 23, 2012 2:05 AM (in response to Mary Ann A)

    What is ^^ ?

  • Mary Ann A Level 1 Level 1 (30 points)
    Currently Being Moderated
    Oct 23, 2012 3:24 AM (in response to Bamdad K)

    Check now.

     

    My Viber works now.

     

    Update from http://helpme.viber.com/

     

     

    We were able to resolve our hosting provider (Amazon) issue and servers are slowly kicking in. Please allow another 2-3 hours for full service to become available.

    Our Apologies and thanks for your patience.

  • Roselle Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2012 5:51 AM (in response to Bamdad K)

    oh that makes sense, thanks guys :)

    and yeah it's finally working now!

  • theViberTeam Level 1 Level 1 (105 points)
    Currently Being Moderated
    Oct 23, 2012 10:19 AM (in response to Roselle)

    Hi everyone,

     

    Viber system is currently experiencing connectivity issues. This is related to our hosting provider (Amazon) that is having a major problem that also affects many other services worldwide.

     

     

    Amazon is on it, and we hope that with their help we'll be able to restore Viber's service soon.

     

     

    We apologize for the temporary inconvenience.

  • batgirl647 Calculating status...
    Currently Being Moderated
    Jan 4, 2013 12:25 PM (in response to theViberTeam)

    Hello Viber Team. What should I do if my Viber messages are not being delivered? The messages always say "sent", NEVER "delivered". I just downloaded the app yesterday. It was working perfectly fine yesterday, but then today I started have this problem. I downloaded viber on my ipod touch 32gb 4th generation, it is running on 6ios, and I downloaded the new viber version (2.3). Please help me!

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