12 Replies Latest reply: Feb 23, 2012 9:21 PM by Linc Davis
Jimtron Level 1 Level 1 (130 points)

My mid-2009 Macbook Pro (A1286) has been acting flaky. Sometimes the wifi gets turned off when I close it, and I can't turn it back on even in the Network control panel--only restarting it  turns it back on. Also I've been getting frequent hard freezes, where everything locks up (no beach ball or anything) and I have to hold the power key down to restart.

 

I'm running 10.7.3 with 4GB ram. I've tried safe boot, starting from disc and running disk utilitites, running DiskWarrior, repairing permissions. For the wifi problem I've tried unchecking remember open windows, and I've tried moving the active wifi to the top in sys prefs.

 

Anyone have any ideas?


MacBook Pro, Mac OS X (10.7.3), 4GB ram
  • 1. Re: 2009 MBP: freezing and wifi issues
    Linc Davis Level 10 Level 10 (117,820 points)

    Run the Apple Hardware Test (extended version.)

     

    Mac OS X 10.7 Help: Use Apple Hardware Test

  • 2. Re: 2009 MBP: freezing and wifi issues
    Mamuq Level 1 Level 1 (0 points)

    you might have HDD issues started i would recommend a good backup and if your problem goes worse, do a clean installation.i was having same kind of issues mine was freezing randomly while i was watching vids or movies doesnt metter what quality or resolation it was. i replaced my HDD with an SSD all my problems solved.

  • 3. Re: 2009 MBP: freezing and wifi issues
    Jimtron Level 1 Level 1 (130 points)

    Linc: I forgot I had that on one of the discs that came with the computer. I just ran the basic test which was fine and am now running the extended test--I'll report back when that's done.

     

    Mamuq: I ran Diskwarrior and Disk Utility on my drive and neither reported problems, so I don't think that's the issue...though we'll see if the hardware test shows anything.

     

    Thanks for the responses.

  • 4. Re: 2009 MBP: freezing and wifi issues
    Jimtron Level 1 Level 1 (130 points)

    OK, extended hardware test finished: no problems found. Anyone have any other ideas?

  • 5. Re: 2009 MBP: freezing and wifi issues
    Linc Davis Level 10 Level 10 (117,820 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on some Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode.)

  • 6. Re: 2009 MBP: freezing and wifi issues
    Jimtron Level 1 Level 1 (130 points)

    I just experienced the wifi issue in safe mode--I was connected and then wifi turned itself off, and wouldn't turn back on. Haven't experienced the freezing issue in safe mode so far.

  • 7. Re: 2009 MBP: freezing and wifi issues
    Linc Davis Level 10 Level 10 (117,820 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software – potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions – they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are several lines of text in monospaced type, which are UNIX shell commands. They’re harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of running these commands, search this site for other discussions in which they’ve been used without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    To begin, launch the Terminal application; e.g., by entering the first few letters of its name in a Spotlight search. A text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” (without the quotes) and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Copy or drag – do not type – the line below into the Terminal window, then press return:

     

    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
    

     

    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.)

     

    Step 2

     

    Repeat with this line:

     

    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
    

     

    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.

     

    Step 3

     

    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
    

     

    Step 4

     

    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
    

     

    Important: If you synchronize with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5

     

    osascript -e 'tell application "System Events" to get name of every login item'
    

     

    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer – no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • 8. Re: 2009 MBP: freezing and wifi issues
    Jimtron Level 1 Level 1 (130 points)

    Thanks Linc. Here are the results when booting in non-safe mode:

     

    1.

    com.Cycling74.driver.Soundflower (1.5.2)

     

    2.

    com.google.keystone.daemon

    com.adobe.SwitchBoard

     

    3.

    (x|openbsd)/{print $3}'

    com.google.keystone.root.agent

    com.adobe.CS5ServiceManager

    com.adobe.CS4ServiceManager

    com.fruux.client

    com.akamai.single-user-client

    com.akamai.client.plist

    com.adobe.AAM.Scheduler-1.0

     

    4.

    /Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

    /Library/Components:

     

    /Library/Extensions:

     

    /Library/Frameworks:

    AECore.framework

    AEProfiling.framework

    AERegistration.framework

    Adobe AIR.framework

    AudioMixEngine.framework

    Compressor.framework

    FxPlug.framework

    MediaServerAPI.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    ProFX.framework

    ProMetadataSupport.framework

    Qmaster.framework

    onOneToolbox.framework

     

    /Library/Input Methods:

     

    /Library/Internet Plug-Ins:

    Disabled Plug-Ins

    Flash Player.plugin

    Flip4Mac WMV Plugin.plugin

    Flip4Mac WMV Plugin.webplugin

    JavaAppletPlugin.plugin

    LogMeIn.plugin

    LogMeInSafari32.plugin

    LogMeInSafari64.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    Silverlight.plugin

    flashplayer.xpt

    googletalkbrowserplugin.plugin

    iPhotoPhotocast.plugin

    npgtpo3dautoplugin.plugin

    nsIQTScriptablePlugin.xpt

     

    /Library/Keyboard Layouts:

     

    /Library/LaunchAgents:

    com.adobe.AAM.Updater-1.0.plist

    com.adobe.CS4ServiceManager.plist

    com.adobe.CS5ServiceManager.plist

    com.google.keystone.agent.plist

     

    /Library/LaunchDaemons:

    com.adobe.SwitchBoard.plist

    com.apple.remotepairtool.plist

    com.google.keystone.daemon.plist

     

    /Library/PreferencePanes:

     

    /Library/PrivilegedHelperTools:

     

    /Library/Privoxy:

    AUTHORS

    ConfigPrivoxyURL.webloc

    LICENSE

    Privoxy-postflight-log.txt

    Privoxy.StartupItem

    Privoxy_3.0.6_post_install_log.txt

    StartPrivoxy.command

    StopPrivoxy.command

    config

    config.new

    default.action

    default.filter

    developer-manual

    faq

    index.html

    man-page

    p_doc.css

    privoxy

    standard.action

    templates

    trust

    uninstall.command

    user-manual

    user.action

    user.action.new

    user.filter

     

    /Library/QuickLook:

    GBQLGenerator.qlgenerator

    QuickLookEyeTV.qlgenerator

    iWork.qlgenerator

     

    /Library/QuickTime:

    AppleHDVCodec.component

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    AppleProRes422.component

    DVCPROHDCodec.component

    DVCPROHDMuxer.component

    DVCPROHDVideoDigitizer.component

    DVCPROHDVideoOutput.component

    DVCPROHDVideoOutputClock.component

    DVCPROHDVideoOutputCodec.component

    DesktopVideoOut.component

    DivX Decoder.component

    EyeTV MPEG Support.component

    FCP Uncompressed 422.component

    Flip4Mac WMV Advanced.component

    Flip4Mac WMV Export.component

    Flip4Mac WMV Import.component

    Google Camera Adapter 0.component

    Google Camera Adapter 1.component

    IMXCodec.component

    LiveType.component

     

    /Library/ScriptingAdditions:

    Adobe Unit Types.osax

     

    /Library/Spotlight:

    GBSpotlightImporter.mdimporter

    Microsoft Office.mdimporter

    iViewCatalogImporter.mdimporter

    iWork.mdimporter

     

    /Library/StartupItems:

    EyeConnect

    Privoxy

    ProTecVb

    Qmaster

    RT8187ClientUtility

     

    /etc/mach_init.d:

     

    /etc/mach_init_per_login_session.d:

     

    /etc/mach_init_per_user.d:

     

    Library/Address Book Plug-Ins:

     

    Library/Fonts:

    Chunkfive.otf

    Chunkfive.ttf

    LeaguGot

    League Gothic

     

    Library/Input Methods:

    .localized

     

    Library/Internet Plug-Ins:

     

    Library/Keyboard Layouts:

     

    Library/LaunchAgents:

    com.adobe.AAM.Updater-1.0.plist

    com.akamai.client.plist

    com.akamai.single-user-client.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.84840921-6399-42C7-A54A-741 20FAA5CC4.plist

    com.apple.SafariBookmarksSyncer.plist

    com.fruux.client.plist

     

    Library/PreferencePanes:

    .DS_Store

    Growl.prefPane

     

    Library/QuickTime:

    AC3MovieImport.component

    Perian.component

     

    5.

    iTunesHelper, Quıcĸsıɩⅴεʀ, Firefox, EvernoteHelper

  • 9. Re: 2009 MBP: freezing and wifi issues
    Jimtron Level 1 Level 1 (130 points)

    And in safe mode:

     

    1 through 3--nothing.

     

    4.

    /Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

    /Library/Components:

     

    /Library/Extensions:

     

    /Library/Frameworks:

    AECore.framework

    AEProfiling.framework

    AERegistration.framework

    Adobe AIR.framework

    AudioMixEngine.framework

    Compressor.framework

    FxPlug.framework

    MediaServerAPI.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    ProFX.framework

    ProMetadataSupport.framework

    Qmaster.framework

    onOneToolbox.framework

     

    /Library/Input Methods:

     

    /Library/Internet Plug-Ins:

    Disabled Plug-Ins

    Flash Player.plugin

    Flip4Mac WMV Plugin.plugin

    Flip4Mac WMV Plugin.webplugin

    JavaAppletPlugin.plugin

    LogMeIn.plugin

    LogMeInSafari32.plugin

    LogMeInSafari64.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    Silverlight.plugin

    flashplayer.xpt

    googletalkbrowserplugin.plugin

    iPhotoPhotocast.plugin

    npgtpo3dautoplugin.plugin

    nsIQTScriptablePlugin.xpt

     

    /Library/Keyboard Layouts:

     

    /Library/LaunchAgents:

    com.adobe.AAM.Updater-1.0.plist

    com.adobe.CS4ServiceManager.plist

    com.adobe.CS5ServiceManager.plist

    com.google.keystone.agent.plist

     

    /Library/LaunchDaemons:

    com.adobe.SwitchBoard.plist

    com.apple.remotepairtool.plist

    com.google.keystone.daemon.plist

     

    /Library/PreferencePanes:

     

    /Library/PrivilegedHelperTools:

     

    /Library/Privoxy:

    AUTHORS

    ConfigPrivoxyURL.webloc

    LICENSE

    Privoxy-postflight-log.txt

    Privoxy.StartupItem

    Privoxy_3.0.6_post_install_log.txt

    StartPrivoxy.command

    StopPrivoxy.command

    config

    config.new

    default.action

    default.filter

    developer-manual

    faq

    index.html

    man-page

    p_doc.css

    privoxy

    standard.action

    templates

    trust

    uninstall.command

    user-manual

    user.action

    user.action.new

    user.filter

     

    /Library/QuickLook:

    GBQLGenerator.qlgenerator

    QuickLookEyeTV.qlgenerator

     

    5.

    iTunesHelper, Quıcĸsıɩⅴεʀ, Firefox, EvernoteHelper

  • 10. Re: 2009 MBP: freezing and wifi issues
    Linc Davis Level 10 Level 10 (117,820 points)

    Please select ▹ About This Mac ▹ More Info ▹ System Report from the menu bar. Under Hardware Overview, what do you have for the following?

     

      Model Identifier

      Boot ROM Version

      SMC Version

  • 11. Re: 2009 MBP: freezing and wifi issues
    Jimtron Level 1 Level 1 (130 points)

    Identifier: MBP 5,4

    Boot ROM Version: MBP53.00AC.B03

    SMC: 1.49f2

  • 12. Re: 2009 MBP: freezing and wifi issues
    Linc Davis Level 10 Level 10 (117,820 points)

    Please read this whole message carefully, especially the warnings, before doing anything.

     

    WARNING: The changes to your configuration suggested here should be regarded as provisional; they may not solve your problem, or they may remove functionality that you consider to be useful. If a third-party system modification that you want to keep is causing the problem, you’ll have to seek help from its developer.

     

    WARNING: Back up all data if you haven’t already done so. Before proceeding, you must be sure you can restore your system to the state it’s in now, even if it becomes unbootable -- which might happen. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup.

     

    You should either update or uninstall the following system modification(s), if an update is available from the developer:

     

    N/A

     

    and definitely remove at least the following:

     

    RealTek wireless driver

    EyeConnect

    LogMeIn

    Soundflower

    † DivX

     

    All of the latter must be removed completely, and (unless otherwise specified above) the only way to do that is to use the uninstallation tool provided, if any, or to follow the developer's instructions. In some cases it may be necessary to re-download or even reinstall the software in order to get rid of it. I can't be more specific, because I don't install such things myself.

     

    WARNING: Trying to remove complex system modifications by hunting for files by name usually will not work and may make matters worse.

     

    I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future Mac OS updates, so it may not be clear which one is at fault.

     

    Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

     

    If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.