1 2 Previous Next 19 Replies Latest reply: Aug 19, 2012 5:16 PM by Robert_
Mc128k Level 1 Level 1 (5 points)

When I try to sync mail in iTunes the checkbox is not clickable and no mail accounts are shown.

 

Tried:

plugging in a different iphone (update OK)

updating software

reinstalling software

creating a new account

(the problem resides on the mac)

deleting caches

Deleting mail accounts, caches and preferences

deleting iTunes library, caches and preferences

 

Nothing! Just the same error.

 

Can anyone help me?


MacBook Air, Mac OS X (10.7.3), Smaller is better!
  • 1. Re: iTunes cannot sync mail
    Carolyn Samit Level 10 Level 10 (89,590 points)

    When I try to sync mail in iTunes the checkbox is not clickable and no mail accounts are shown.

     

     

    iTunes does not support syncing mail. You can sync Apps, Music, Movies, TV Shows, Podcasts, Books, and Photos, but not Mail.

     

    However, you can setup an iCloud account to sync mail between your Mac and your iPhone.

     

    Instructions here >  Apple - iCloud - Learn how to set up iCloud on all your devices

     

    iCloud requires iOS 5 on iPhone 3GS or later.

     

    iCloud: Supported system requirements

  • 2. Re: iTunes cannot sync mail
    Mc128k Level 1 Level 1 (5 points)

    I mean mail accounts, sorry.

    iTunes CAN sync mail accounts, but as I see mine does not...

  • 3. Re: iTunes cannot sync mail
    HACKINT0SH Level 5 Level 5 (5,755 points)

    I am sooooooooooooooooooooo confused...

  • 4. Re: iTunes cannot sync mail
    Mc128k Level 1 Level 1 (5 points)

    I see the checkbox "sync mail accounts" but I can't click it, and no mail sccounts are shown.

  • 6. Re: iTunes cannot sync mail
    Mc128k Level 1 Level 1 (5 points)

    That's nice! Anybody knows what could it be?

    Checked logs, but there's nothing!

    I think it's because of some broken framework, it is the same even with another user.

  • 7. Re: iTunes cannot sync mail
    Cenbe Level 1 Level 1 (0 points)

    I confirm this problem and report that:

     

    a) It also applies to iPad2

    b) It is not fixed with iTunes 5.6

    c) It is not fixed with iOS 5.1

    ...

    d) No one seems to be doing anything about it.

     

    Regards,

     

    Panos

  • 8. Re: iTunes cannot sync mail
    Mc128k Level 1 Level 1 (5 points)

    Reinstalled everything, recovered user folder, no apps, no /Library configurations... same thing.

  • 9. Re: iTunes cannot sync mail
    Mc128k Level 1 Level 1 (5 points)

    Wow! I finally found a solution for this issue, it worked on three computers! Correct me if I make grammar mistakes.

     

    The Problem:

    iTunes won't sync mail in 10.7.3

     

    The Cause:

    unknown - bug

     

    The Solution:

    Looks like it's an upgrade issue, if I do it in a 10.7 clean environment it all works. So it's a 10.7.3 bug.

    If a new installation is made, upgrades are done and mailboxes are created / migrated nothing will work.

    If the mailboxes are imported with a 10.7 clean installation and AFTER THAT the upgrade to 10.7.3 is made ALL WORKS!!

     

    That makes sense in many cases, all CLEAN configurations of mail in 10.7.3 fail.

     

    So, it should work:

    • Install 10.7
    • Migrate Data
    • Open Mail and eventually migrate
    • Sync mail with iTunes
    • Restart
    • Upgrade to 10.7.3
    • Check, worked for me!!

     

    Tested making a new account, not yet by migrating with migration assistant.

     

    BTW, I called AppleCare for support and I am terribly dissatisfied by their service. I still had my free 90 days call for my new computer and they required me to BUY AN APPLECARE FOR MY IPHONE!! It's a 4S! No, thank you!

    49 minutes of call, THREE operators, aaaand... registrations of course, how much I hate registrations! "could you please tell me the serial?" (for six times). Apple, you suck in helpdesk.

     

    I work for an Apple Authorized Reseller.

  • 10. Re: iTunes cannot sync mail
    Mc128k Level 1 Level 1 (5 points)

    Tested with installation over existing system:

    • install 10.7 Original over existing Mac OSX 10.7.3
    • DO NOT UPDATE!
    • Update Only iTunes
    • Open mail & iTunes, verify everything works
    • Upgrade OSX
    • Everything works fine : )
  • 11. Re: iTunes cannot sync mail
    Cenbe Level 1 Level 1 (0 points)

    I made a clean install of 10.7 and confirm that everything works. One, has to upgrade iTunes, since the version shipping with 10.7 is not compatible with Apple devices running the latest version of iOS, yet this is not a big problem, and it also confirms that this whole thing is not an iTunes issue.

     

    However, after upgrading to 10.7.3, despite the fact that all mail accounts that have already been created unded 10.7 still appear and still sync... any NEW accounts (including the iCloud account), do NOT appear.

     

    So, i can not agree that we have a solution (if one would call the hours lost in downgrading, a solution).

     

    Anyone reading and having access to Express Lane (not available in my country) is kindly requested to annoy Apple as much as possible, for this is something that has to be resolved.

     

    Panos

  • 12. Re: iTunes cannot sync mail
    Sferaz Level 1 Level 1 (0 points)

    works with new iPad (third generation) too!

     

    Tested with installation over existing system:

    • install 10.7 Original over existing Mac OSX 10.7.3
    • DO NOT UPDATE!
    • Update Only iTunes
    • Open mail & iTunes, verify everything works
    • Upgrade OSX
    • Everything works fine : )
  • 13. Re: iTunes cannot sync mail
    Mc128k Level 1 Level 1 (5 points)

    I think it's a cache issue. The new mail doesn't generate caches for iTunes.

  • 14. Re: iTunes cannot sync mail
    jdm123 Level 1 Level 1 (0 points)

    Working after update.....

     

     

    After purchasing a new iPad (3) the other day, I also had the problem of new accounts not showing in iTunes.

     

    Yesterday I ended up adding the accounts manually into the iPad and iPhone - worked I suppose....

     

    This morning updated iTunes to latest version (10.6.1) and it solved the problem - all accounts are now visible in iTunes...

     

    Just curious - on the 'info' tab under the iPad or any other device - where it lists the calendars, contacts and email accounts - by default under iCloud, they are not ticked.  Taking email accounts for example - does no tick, mean they are all by default synched?

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