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Messages Beta won't sign in with my apple ID

8178 Views 47 Replies Latest reply: Jul 25, 2012 9:42 AM by CyberDj RSS
  • Alan Edinger Level 4 Level 4 (1,615 points)
    Currently Being Moderated
    Feb 22, 2012 3:45 AM (in response to CyberDj)

    CyberDj,

     

    Is your account ID an e-Mail address?

     

    Did you key in your e-Mail address into the "you can be reached for messages at:" list?

     

    -Alan

  • CyberDj Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 22, 2012 4:19 AM (in response to Alan Edinger)

    Dear Alan,

     

    Yes, my ID is an email address. It has been integrated from ME when I created my ICloud account.

    There is no such opstion for you can be reached etc. When I open FaceTime it asks for the ID and the pwd. It just does not connect afterwards. The same thing happens in case of Messages.

     

    The weird thing is: I tried to click create new Apple ID in both apps, a new window (empty and grey) popped un, the wheel spinned and then the window closed and I was at the login screen again. This happened in case of both FaceTime and Messages...

     

    Can it be a keychain error or something???

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Feb 22, 2012 12:13 PM (in response to Dragonf|y)

    Hi,

     

    I have been an Apple Discussions (Communities) user since the Orignal Bondi Blue iMac that had Ethernet built in.

     

    However I also had a dial-up account at one point at that ID is the one I use to Post with (And use in iTunes)

    I have created others for various reasons along the way, mostly to test something in iChat now and then.

    As I have a Lion iMac, a G4  Tower running Leopard and a MacBook Pro running Snow Leopard (I can also russell up a Tangerine iBook that can do One Way Video) it can be useful to have the different names to do 4 way Video chat tests

    Having said that I was trying to be clear that of the Names/Apple IDs I have, I used the iCloud issued one.

     

    One things that did happen was Thie Discussions account used to to list a different email to get the Notification of new posts emails.

    Linking the dial-up name to the iCloud issued @me.com name changed that,

    My email reverted to the Dial-up account email and I now can not change it.

    Even adding an email to the Apple ID Support page does not allow it to be chosen.

     

    Luckily I can still access the dial-up account to Fetch mail  (Sending requires I login in via Dial-up)

     

    To my mind this means that there are about three different type of Apple ID.

    1) Any old email used to make a  registration

    2) Old @mac.com and MobileMe issued @me.com account names

    3) Newer iCloud Issued @me.com names

     

    The last two will work in iChat (And Messages) as Valid AIM names to create Buddy lists you can add AIM or Apple (@mac.com or @me.com) names to.

     

    FaceTime requires that your tell the App that you want to use an Apple ID for FaceTime (I use a different type 1) for this).  (well on the Snow Leopard MacBook pro as the iMac uses the iCloud Name I put in)

     

    Messages, for the iMessage side can use any Apple ID.

     

    I see Alan Edinger also explains this further.

     

    I would also look at this thread and delete the listed Cache files.

    Both the iChat and Messages ones contain the Buddy Pics.

    If one of these are faulty iChat (And presumably Messages) will not launch properly.

    The ~/Library/Messages seems to be databases regarding the History.

     

     


    8:13 PM      Wednesday; February 22, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Dragonf|y Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 22, 2012 12:56 PM (in response to Ralph Johns (UK))

    Hi Ralph,

     

    OK, I have found an additional Apple ID that I had and now recal that you cannot delete any Apple IDs. I have attempted to sign in using both Apple IDs and still have the same issue.

     

    It doesn't look like this can be resolved. Any other suggestions?

     

    Thanks again,

    G

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Feb 22, 2012 1:17 PM (in response to Dragonf|y)

    Hi,

     

    You are removing any references to either Apple ID  in both System Preferences > iCloud and Mail, Contacts and Calendars panes so that they are in fact "Turned " off from the services you set them up for such as  Mail, Messages, Notes and things ?

     

     

     

     


    9:17 PM      Wednesday; February 22, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Alan Edinger Level 4 Level 4 (1,615 points)
    Currently Being Moderated
    Feb 22, 2012 5:22 PM (in response to CyberDj)

    CyberDJ,

     

    I looked at the iChat/Messages Keychain entries, and it doesn't appear that they would cause any conflict for you. The keychain is used in this case for security certificates and a temporary entry.

     

    In Messages/Preferences/Accounts on the Mac the "You can be reached for messages at:" input list is a replication of the same entries in iOS on the iPhone, iPad or iPod Touch.

     

    It looks like this, and you should be able to click '+' and enter an e-Mail, since one isn't entered for you. but this e-Mail must be registed in your Apple ID Account. If the e-Mail is registered in another account, verified or not, then you can not use it here.

     

    Messages Login-1.png

     

    The key to remember, is that if you enter an Apple ID and you get the spining gear: Then Messages is waiting for you to enter a valid (meaning associated e-Mail address) e-Mail address into the list as shown above.

     

    --Alan.

  • CyberDj Level 1 Level 1 (0 points)

    My ID is a .me email which I got when bought the Me service in 2007. I migrated it into ICloud once it was released. I do not have any other emails and can use this ID with all IOS based services, including IMessage and FaceTime on my IPhone and Ipad.

    The same ID I use for the ICloud settings on my mac without any issue.

     

    I also tested possible proxy / firewall problems but being on DMZ or differnet unprotected networks did not solved the problem at al...

  • CyberDj Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 23, 2012 3:37 AM (in response to Alan Edinger)

    Dear Alan,

     

    The problem is that until you login for the first time you cannot access the Settings (and Accounts) window you linked. This is greyed out! Unless I would be able to login I cannot change anything.

  • moog5 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Feb 25, 2012 7:23 AM (in response to lukeedee)

    Has anyone made any more progress with this? I'm in the same boat as everyone else, and it bugs me that I can't get it fixed.

     

    I only have two possible emails which can be used - xyz@mac.com and xyz@me.com.

     

    I've tried both and both just result in spinning. I've tried logging into iMessages with both on the iPhone and iPad and they work. I've added both to "You can be reached for messages at" or Caller ID on the iPhone.

     

    No combination of these addresses in the different fields in the different devices seems to make Messages Beta work - they all just result in the spinning wheel. However on iOS there are no problems at all.

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Feb 25, 2012 1:10 PM (in response to moog5)

    HI,

     

    The thing with @mac.com name and @me.com names is that they can be AIM Login names as well as iMessage names

     

    If they are being used with AIM the Passwords must be 16 characters or less.

     

    However you mention that you have a Spinning ball rather than a Message from AIM saying you can't login.

    This would suggest it is more to do with the iMessage side than the AIM logins.

     

    Is your @me.com names from a MobileMe Account and it that still current ?

     

     

     

     


    9:09 PM      Saturday; February 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • moog5 Level 1 Level 1 (15 points)

    Nope, not trying to add an AIM account, this is the standard iMessage account. Passwords are under 16 characters on both in any case.

     

    I've had a @mac.com address since signing up for an Apple email address in 2005. This became a @me.com address when MobileMe came along.

     

    However the @mac.com address is the Apple ID and Primary Email Address, with the @me.com as a Verified Alternate Address (I double-checked on https://appleid.apple.com/).

     

    iMessages on iOS is signed in using the @mac.com address, and works fine. Neither @me.com or @mac.com work in Messgaes Beta.

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Feb 25, 2012 1:49 PM (in response to moog5)

    HI,

     

    The whole business of Apple ID and @me.com one from iCloud are strange.

     

    I have an old emailI use to lpost here.

    I linked it to iCloud and got an @me.com ID

    However it does not show Up on the Apple ID site despite the fact I can login with either (Similar to your @mac.com and @mac.com IDs)

     

    If your MobileMe Account has run out it maybe that you don't have access any more.

    As the @mac.com one is linked that might not work either  (if it didn't it would be on all devices)

    However you say both work in some places but not in Messages.

     

    If I were you at this stage I would try deleting com.apple.imagent.plist from the ~/Library/Preferences folder and restarting Messages.

     

     


    9:49 PM      Saturday; February 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • moog5 Level 1 Level 1 (15 points)

    Thanks for the tip - I deleted the .plist file and killed and relaunched Finder, but Messages Beta acts as though nothing has changed, still the spinning wheel (screenshot attached). Really weird.

     

    Screen Shot 2012-02-25 at 11.02.53 PM.jpg

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Feb 25, 2012 2:08 PM (in response to moog5)

    Hi,

     

    In System Preferences > Mail, Contacts and Calendars is that Account name enabled for Messages ?

     

     

     


    10:08 PM      Saturday; February 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • moog5 Level 1 Level 1 (15 points)

    Now that's interesting - in that System Preferences pane, neither iChat or Messages is listed.

     

    So I signed out of iCloud and tried to sign back in using my @me.com address to see if that made a difference - but it said it wasn't my primary Apple ID address and wouldn't let me. I signed back in with the @mac.com (Apple ID) address, and it let me in. But no iChat / Messages listed as I say.

     

    However, I can't escape the fact iMessages on my iPhone and iPad works fine using the @mac.com address, so the Apple ID itself seems OK. Also, iChat also works on the iMac using the @mac.com address, it's just Messages Beta that doesn't. Must be an issue with the Messages Beta app itself, but then that should affect everybody, not just some users...

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