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iCloud and Office Mac 2011 sync

153267 Views 215 Replies Latest reply: Dec 31, 2013 6:27 AM by Csound1 RSS
  • Peter Jerman Calculating status...
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    Feb 7, 2012 3:31 PM (in response to nichu)

    Hi

     

    I am reasonably new to a Macbook Pro having used a PC previously and backed up Outlook Calendar and addresses between iPhone and the PC.

     

    When switching to the Mac I installed Office for Mac expecting it to work the same and was amazed when I could not sync in the same way and thought I was doing something wrong. After investigating found out not possible.

     

    I needed to install Parallels with Windows 7 in order to use Office 2010 for Windows as I share a lot of files with other MS Office users and Office for Mac not fully compatible with complex spreadshets. I have now deleted the Office for Mac as no use to me and looked for an alternative for syncing Outlook and iPhone. I then had a thought as I was effectively running a PC within my Mac surely I could sync with iPhone via Icloud using that.

     

    I downloaded the Icloud Windows desktop ( http://www.apple.com/icloud/setup/pc.html ) and enabled sync with Outlook and tried it and it worked a treat. Perhaps not a viable solution due to cost unless you have a need to install Parallels/Windows/Office but it is a good solution for me that works. I am now synced between Outlook 2010 on PC partition, iCal/Address Book on the Mac and my iPhone and everything working fine in any direction.

  • mh4781 Calculating status...
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    Feb 7, 2012 5:22 PM (in response to Peter Jerman)

    Great solution, I had not thought of this solution.  I am running XP in Lion with VMware Fusion an will load my Outlook 2007 to sync up the mail. 

     

    Microsoft is selling products without full disclosure.  Wait till the feds find out! 

  • rustybrown Calculating status...
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    Feb 15, 2012 10:01 AM (in response to nichu)

    This is Apple's problem and needs to be fixed. Here's why:

     

    1. Using Outlook 2011 with Exchange, turn on sync services.
    2. Outlook synchronizes successfully with iCal.
    3. Turn on iCloud calendar syncing.
    4. The iCloud calendar removes all the Outlook-synced appointments and creates only the iCloud appointments. These removals are not propagated to Outlook. Your Outlook appointments are not propagated to iCloud.
    5. Feel disappointment (this should have worked!) and turn off iCloud syncing so that you can at least sync your work calendar with your phone.
    6. Choose "delete iCloud appointments from Mac"--because you don't want iSync to send your iCloud stuff to Outlook (and from thence Exchange).
    7. iCal deletes the appointments from your Mac and not iCloud.
    8. iSync propagates the deletion to Outlook, destroying all your appointments that were not synced with iCloud.
    9. Outlook propagates the deletions to Exchange, leaving you completely hosed.

     

    The reason Apple needs to fix this is that step 4 above shows that the iCloud iCal calendar is separate from the Outlook-synced iCal calendar. If it weren't, your Outlook appointments should have propagated up to iCloud.

     

    Yet they're not separate in step 8; iCal removes calendar entries that weren't propagated to iCloud.

  • Csound1 Level 7 Level 7 (32,360 points)
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    Feb 15, 2012 10:07 AM (in response to rustybrown)

    Outlook 2011 for Mac is not compatible with iCloud, or any other Dav service (Google etc), this is Microsofts decision (go to there website, there is an explanation from Microsoft) it is NOT Apples responsibility to rewrite MS applications.

     

    Neither Apple nor Microsoft claim that Outlook 2011 will work with iCloud, and for once they are correct.

     

    Exchange is a different matter, Outlook 2011 is properly compatible with Exchange, and works fine.

     

    If you have to use iCloud and Outlook then use the Windows version, unlike the Mac version it does support iCloud.

  • rustybrown Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 16, 2012 6:49 AM (in response to Csound1)

    Not so... Outlook interacts properly with iSync, which Apple provides for this purpose. Microsoft should not be responsible for providing a direct iCloud connection when Apple has already provided a framework for syncing calendar data.

     

    The problem is that iCal populates itself from iCloud calendars outside of the iSync loop, but when deleting those entries it propagates deletions of unrelated items back through iSync.

     

    More simply: After turning on iCloud in iCal, my Outlook appointments were no longer in iCal. So why then were they deleted when iCloud was turned off?

     

    There should not be a way to propagate deletions through iSync without also propagating additions. I'm sure this has happened to many people, and that they didn't comb through support forums first looking for a specific problem they didn't know they would have is not their fault.

     

    Apple needs to make the relationship between iCloud, iCal, and iSync robust and understandable to prevent this very destructive problem. This would have happened with any iSync calendar application, not just Outlook, and those applications don't have visibility into what iCal is doing with iCloud. Only Apple can fix this.

     

    It is true that using the Windows versions prevents this problem. But then why did I get a Mac?

  • Csound1 Level 7 Level 7 (32,360 points)
    Currently Being Moderated
    Feb 16, 2012 8:21 AM (in response to rustybrown)

    rustybrown wrote:

     

    Not so... Outlook interacts properly with iSync, which Apple provides for this purpose. Microsoft should not be responsible for providing a direct iCloud connection when Apple has already provided a framework for syncing calendar data.

     

    The problem is that iCal populates itself from iCloud calendars outside of the iSync loop, but when deleting those entries it propagates deletions of unrelated items back through iSync.

     

    More simply: After turning on iCloud in iCal, my Outlook appointments were no longer in iCal. So why then were they deleted when iCloud was turned off?

     

    There should not be a way to propagate deletions through iSync without also propagating additions. I'm sure this has happened to many people, and that they didn't comb through support forums first looking for a specific problem they didn't know they would have is not their fault.

     

    Apple needs to make the relationship between iCloud, iCal, and iSync robust and understandable to prevent this very destructive problem. This would have happened with any iSync calendar application, not just Outlook, and those applications don't have visibility into what iCal is doing with iCloud. Only Apple can fix this.

     

    It is true that using the Windows versions prevents this problem. But then why did I get a Mac?

    I prefer to think that the question is why did you buy a Microsoft application that does not support DAV services? when DAV services are how iCloud operates?

     

    iSync has nothing to do with iCloud (which is a subscription rather than sysc service).

  • Julian Wright Level 7 Level 7 (34,835 points)
    Currently Being Moderated
    Feb 18, 2012 1:40 AM (in response to rustybrown)

    Outlook interacts properly with iSync, which Apple provides for this purpose. Microsoft should not be responsible for providing a direct iCloud connection when Apple has already provided a framework for syncing calendar data.

     

    You are confusing "iSync" with "SyncServices".

     

    iSync (now discontinued) is a Mac application just for configuring the syncing of contacts, calendars and tasks with third-party mobile phones. It also contains a few settings related to SyncServices.

     

    SyncServices (now deprecated) is an OS X system framework which provided inter-app data syncing and is what iSync used to sync with third-party mobile phones. Microsoft also used it to keep data in sync between the Mac Address Book and iCal applications and their own Entourage/Outlook applications.

     

    SyncServices is a proprietary, old, Mac-only syncing protocol. Apple (like most other companies) has now moved to open, industry standard, cross-platform syncing protocols (CardDAV and CalDAV).

     

    Unfortunately, Microsoft do not support these open, industry-standard, cross-platform syncing protocols in their products yet. They have acknowledged this on their website, but have yet to commit to supporting anything other than their own proprietary Exchange sync system so far.

     

    This is not an Apple problem. Apple are doing the right thing by ditching proprietary sync systems and adopting cross-platform, industry standard sync systems. Microsoft needs to move with the times and start doing the same.

  • JNGLTC Calculating status...
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    Feb 18, 2012 4:52 AM (in response to Mmmccc)

    I am a brand new Mac guy (two weeks ago) and with Mac Office 2011 and am having the same problem with Outlook sync/iCloud etc.  With a PC and Outlook I was syncing my calendar and address book with iTunes from my iPhone manually.  Will your suggestion allow me to sync email files SENT from my iPhone?  As opposed to just received.  Thank you.

  • Csound1 Level 7 Level 7 (32,360 points)
    Currently Being Moderated
    Feb 18, 2012 7:24 AM (in response to Julian Wright)

    Julian Wright wrote:

     

     

    Outlook interacts properly with iSync, which Apple provides for this purpose. Microsoft should not be responsible for providing a direct iCloud connection when Apple has already provided a framework for syncing calendar data.

     

     

    You are confusing "iSync" with "SyncServices".

     

    iSync (now discontinued) is a Mac application just for configuring the syncing of contacts, calendars and tasks with third-party mobile phones. It also contains a few settings related to SyncServices.

     

    SyncServices (now deprecated) is an OS X system framework which provided inter-app data syncing and is what iSync used to sync with third-party mobile phones. Microsoft also used it to keep data in sync between the Mac Address Book and iCal applications and their own Entourage/Outlook applications.

     

    SyncServices is a proprietary, old, Mac-only syncing protocol. Apple (like most other companies) has now moved to open, industry standard, cross-platform syncing protocols (CardDAV and CalDAV).

     

    Unfortunately, Microsoft do not support these open, industry-standard, cross-platform syncing protocols in their products yet. They have acknowledged this on their website, but have yet to commit to supporting anything other than their own proprietary Exchange sync system so far.

     

    That is not true Julian, but bizarrely Microsoft have chosen to support DAV in Outlook 2007/2010 for Windows only, so they know how to do it, just couldn't be bothered to do it for their Mac version.

  • Julian Wright Level 7 Level 7 (34,835 points)
    Currently Being Moderated
    Feb 18, 2012 10:31 AM (in response to Csound1)

    As this thread is titled "iCloud and Office Mac 2011 sync" and is in the "iCloud on my Mac" forum I thought it was obvious this topic and my response refers to the Mac version of Office, not the Windows one. Apparently not... so to clarify, here's a replacement sentence for the one you thought it necessary to correct:

     

    Unfortunately, Microsoft do not support these open, industry-standard, cross-platform syncing protocols in their Mac products yet.

     

    Is that better?

  • Csound1 Level 7 Level 7 (32,360 points)
    Currently Being Moderated
    Feb 18, 2012 10:34 AM (in response to Julian Wright)

    I was merely pointing out how inconsistent MS are with regards to DAV standards, I fully understand what this thread is about,

     

    Have a good day.

  • konikj Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 25, 2012 7:19 AM (in response to Csound1)

    Hi All,

     

    I will try to post a constructive message as opposed to joining the discussion about who's fault it is (MS or Apple) that we are having the problems.

     

    Here is the solution to sync at least the contacts between: MS Outlook 2011 for Mac, Mac Book Address Book, Gmail contacts and iPhone (these are the 4 things I am using, I don't use any MS Exchange servers).

     

    1. Enabled synchronization of Outlook contacts with local Mac Address Book

    2. Turned off iCloud for Contacts - I noticed that once this is enabled my syncing of Outlook contacts with the Mac Address Book stops working.

    3. In Address Book preferences turned on the synchronization with Google.

    4. In iPhone configured in Settings -> Mail, contacts.. -> Add Exchange account and use Google as Exchange server (m.google.com).

     

    Not sure if the step 4. is something strange to do but it works for me and I have all my contacts in sync between Mac Outlook 2011 (my primary email app), Mac local Address Book, Gmail contacts and iPhone. I don't have them in iCloud (no harm done, my contacts are in cloud, Google contacts). Also I don't have to use iTunes or VMWare/Parallels with PC version of Outlook.

     

    I wonder if anyone will find this way useful, if so, can anyone tell me how to configure frequency of Mac Address Booking with Google contacts? I can see the sync icon and I can only choose 'Synchronize now' but no clue how to configure the automatic sync frequency.

     

    HTH.

  • Csound1 Level 7 Level 7 (32,360 points)
    Currently Being Moderated
    Feb 25, 2012 7:41 AM (in response to konikj)

    So, your solution for the iCloud / Outlook 2011 problem is, use Google?

  • Chris CA Level 9 Level 9 (73,395 points)
    Currently Being Moderated
    Feb 25, 2012 5:19 PM (in response to konikj)

    "1. Enabled synchronization of Outlook contacts with local Mac Address Book"

    Why not simply sync Outlook, Mac Address Book and iPhone contacts to Google?

  • rustybrown Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 25, 2012 11:15 PM (in response to Julian Wright)

    @Julian, Csound--

     

    You're correct, I meant Sync Services where I wrote iSync. iJust got too iUsed to putting the iLetter "i" in front of iThings.

     

    Still think I'm on the mark with my original point, though. If iCloud doesn't participate in Sync Services, then turning it on and off should never affect Outlook. But iCal talks to both iCloud and Sync Services (though not simultaneously), and it muddles the two when it comes to deletions.

     

    The really weird part is that if you turn on iCloud in iCal when you were already using Sync Services, it appears to break iCal's connection to Sync Services. But when you turn off iCloud in iCal, iCal then does a Sync Services push of its newly emptied calendar.

     

    Outlook's lack of CalDAV capability certainly is an annoying gap, but it's beside the point.

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