suelange

Q: Can't install Final Cut Express 4

My FCE 4 was no longer loading, so I uninstalled it and tried reinstalling it. When I get to the "Custom Install" page, Final Cut Express is unchecked and greyed out. Only LiveType is available for installation.

 

What's going on?

 

Thanks.

iMac, Mac OS X (10.4.11)

Posted on Feb 27, 2012 11:15 AM

Close

Q: Can't install Final Cut Express 4

  • All replies
  • Helpful answers

  • by Meg The Dog,

    Meg The Dog Meg The Dog Feb 27, 2012 11:45 AM in response to suelange
    Level 6 (11,158 points)
    Video
    Feb 27, 2012 11:45 AM in response to suelange
  • by suelange,

    suelange suelange Feb 27, 2012 12:08 PM in response to Meg The Dog
    Level 1 (0 points)
    Feb 27, 2012 12:08 PM in response to Meg The Dog

    I had done that already. It seems as though it was not entirely uninstalled. Are there any instructions anywhere to manually uninstall? Sometimes uninstalls don't actually uninstall all the bits and pieces.

  • by Meg The Dog,

    Meg The Dog Meg The Dog Feb 27, 2012 1:31 PM in response to suelange
    Level 6 (11,158 points)
    Video
    Feb 27, 2012 1:31 PM in response to suelange

    To clarify - you ran FCS remover and still cannot do the install?

    Are you by any chance running Lion?

     

    MtD

  • by suelange,

    suelange suelange Feb 27, 2012 1:53 PM in response to Meg The Dog
    Level 1 (0 points)
    Feb 27, 2012 1:53 PM in response to Meg The Dog

    Yes, I ran the remover and still cannot do the install.

     

    I am running Tiger.

  • by Jon Chappell,

    Jon Chappell Jon Chappell Feb 27, 2012 2:07 PM in response to suelange
    Level 5 (4,005 points)
    Feb 27, 2012 2:07 PM in response to suelange

    I think this issue has been fixed in newer versions of FCS Remover but Tiger users can't update beyond version 2.5.6.

     

    These sorts of issues can be caused by receipts remaining on your system. Please can you type the following command into the Terminal so that I can see the contents of your Receipts folder and advise you which files to remove:

     

    ls /Library/Receipts

  • by suelange,

    suelange suelange Feb 27, 2012 2:12 PM in response to Jon Chappell
    Level 1 (0 points)
    Feb 27, 2012 2:12 PM in response to Jon Chappell

    Hi Jon,

     

    Here you go:

     

    ls /Library/Receipts

    AdditionalEssentials.pkg

    AdditionalFonts.pkg

    AdditionalSpeechVoices.pkg

    AddressBook.pkg

    Adobe Flash Player.pkg

    AsianLanguagesSupport.pkg

    Automator.pkg

    BSD.pkg

    BaseSystem.pkg

    BrazilianPortuguese.pkg

    BrotherPrinterDrivers.pkg

    CanonPrinterDrivers.pkg

    CommonServices.pkg

    Danish.pkg

    Dutch.pkg

    ElectronicsForImagingPrinterDrivers.pkg

    EpsonPrinterDrivers.pkg

    Essentials.pkg

    Finnish.pkg

    Font Utilities.pkg

    French.pkg

    GUI_Applications.pkg

    German.pkg

    Ghostscript.pkg

    GimpPrintPrinterDrivers.pkg

    HP Actions.pkg

    HP AiO Scan Bundles.pkg

    HP AiO Scan Destinations.pkg

    HP Animations Support.pkg

    HP Core Help.pkg

    HP Core Help_Shared.pkg

    HP Deskjet F4400 series Instantiation files.pkg

    HP Destination Workflows.pkg

    HP Device Chooser.pkg

    HP Device Icons.pkg

    HP Device Manager Help.pkg

    HP Device Manager Help_Shared.pkg

    HP Device Manager.pkg

    HP Device Monitor.pkg

    HP DeviceModel Core-3.pkg

    HP F4400 Help.pkg

    HP F4400 Help_Shared.pkg

    HP Fax Setup Utility.pkg

    HP Ink Widget.pkg

    HP Inkjet 1 IO Enabler.pkg

    HP Inkjet 1 Printer PPD files.pkg

    HP Inkjet 1 Printer drivers.pkg

    HP Legacy Scan Destinations.pkg

    HP Legacy Scan.pkg

    HP MH.framework-DI_MH.A.05.03.003.pkg

    HP MH.framework-DI_MH.A.06.03.006.pkg

    HP Message Center.pkg

    HP PDE.pkg

    HP PDF Filter.pkg

    HP PhotoLink Support.pkg

    HP Photosmart Core.pkg

    HP Photosmart Mac.pkg

    HP Photosmart Print Help.pkg

    HP Photosmart Print Help_Shared.pkg

    HP Photosmart Print.pkg

    HP Photosmart Stitch.pkg

    HP Photosmart Studio Help.pkg

    HP Photosmart Studio Help_Shared.pkg

    HP Photosmart Studio.pkg

    HP RM.framework-DI_RM.A.04.08.001.pkg

    HP SMARTX 64.pkg

    HP Scan Asset - Core.pkg

    HP Scan Asset - Help.pkg

    HP Scan Asset - OCR.pkg

    HP Scan Utility.pkg

    HP Send Fax.pkg

    HP Setup Assistant.pkg

    HP Share Action.pkg

    HP Shortcut Workflows.pkg

    HP SmartPrint-A.pkg

    HP Stitch Action.pkg

    HP Supplies Tool.pkg

    HP Uninstaller.pkg

    HP Utility.pkg

    HP iPhoto Compatibility.pkg

    HPFaxBlockingPlugin.pkg

    HPFaxLogsPlugin.pkg

    HPFaxSpeedDialsPlugin.pkg

    HPScanPro-OCR.pkg

    HPScanPro.pkg

    HPScanProLP_English.pkg

    HPScanProLP_Shared.pkg

    HPScanTasksManagerPlugin.pkg

    HPWorkflowsManagerFramework.pkg

    HewlettPackardPrinterDrivers.pkg

    ImageMagick.pkg

    Italian.pkg

    Japanese.pkg

    Java.pkg

    Korean.pkg

    LexmarkPrinterDrivers.pkg

    MacOSXUpdCombo10.4.11Intel.pkg

    MacScan Installer.pkg

    Mail.pkg

    MediaFiles.pkg

    MigrationAssistant.pkg

    NetUpdate.pkg

    Norwegian.pkg

    OxfordDictionaries.pkg

    QuickTime764_Tiger.pkg

    RicohPrinterDrivers.pkg

    Russian.pkg

    Safari.pkg

    SimplifiedChinese.pkg

    Snapfish Framework.pkg

    Spanish.pkg

    Swedish.pkg

    TeXLive-2007.pkg

    TraditionalChinese.pkg

    VirusBarrier X5 Definitions.pkg

    VirusBarrierX5.pkg

    X11User.pkg

    XeroxPrinterDrivers.pkg

    com.quark.quarkxpress.8.installer.color.pkg

    com.quark.quarkxpress.8.installer.custommappingtables.pkg

    com.quark.quarkxpress.8.installer.documents-1.pkg

    com.quark.quarkxpress.8.installer.documents.pkg

    com.quark.quarkxpress.8.installer.flixFlv.pkg

    com.quark.quarkxpress.8.installer.flixSwf.pkg

    com.quark.quarkxpress.8.installer.fontrules.pkg

    com.quark.quarkxpress.8.installer.help.pkg

    com.quark.quarkxpress.8.installer.libicudata.pkg

    com.quark.quarkxpress.8.installer.libicui18n.pkg

    com.quark.quarkxpress.8.installer.libicuuc.pkg

    com.quark.quarkxpress.8.installer.liblockingxcr.pkg

    com.quark.quarkxpress.8.installer.libmico2312.pkg

    com.quark.quarkxpress.8.installer.libmicocoss2312.pkg

    com.quark.quarkxpress.8.installer.libqloggerxcr.pkg

    com.quark.quarkxpress.8.installer.libqxstringxcr.pkg

    com.quark.quarkxpress.8.installer.libtruetypetotype1xcr.pkg

    com.quark.quarkxpress.8.installer.pav2.pkg

    com.quark.quarkxpress.8.installer.qlog.pkg

    com.quark.quarkxpress.8.installer.quarkxpress.pkg

    com.quark.quarkxpress.8.installer.quarkxpresskerningtable.pkg

    com.quark.quarkxpress.8.installer.requiredComponents.pkg

    com.quark.quarkxpress.8.installer.scriptingadditions.pkg

    com.quark.quarkxpress.8.installer.scripts.pkg

    com.quark.quarkxpress.8.installer.thirdPartyTechnologies.pkg

    com.quark.quarkxpress.8.installer.xtensions.pkg

    guitarguru.pkg

    iCal.pkg

    iChat.pkg

    iPhoto Compatibility Software.pkg

    iTunes.pkg

    scorch.pkg

    viewer.pkg

  • by Jon Chappell,

    Jon Chappell Jon Chappell Feb 27, 2012 2:31 PM in response to suelange
    Level 5 (4,005 points)
    Feb 27, 2012 2:31 PM in response to suelange

    That's very strange - there's nothing in that folder related to Final Cut Express, so it should reinstall just fine. Perhaps the data is being temporarily cached - did you restart your computer after uninstalling?

     

    If all else fails you can use Pacifist to extract the files from the DVD onto your hard drive:

    http://www.charlessoft.com/

  • by MartinR,

    MartinR MartinR Feb 27, 2012 2:40 PM in response to suelange
    Level 6 (14,891 points)
    Feb 27, 2012 2:40 PM in response to suelange

    Here are Apple's instructions for manually removing Final Cut Express.  Note there are differences depending on the version of FCE and OS X.   You have a combination (FCE 4 + Tiger) that is not anticipated in Apple's technical support documents, so you may have to interpolate among the instructions.

     

    Final Cut Express HD: How to Uninstall (primarily for FCE 3.5, Tiger era)

    Troubleshooting Final Cut Express (primarily for FCE 4 on Leopard & Snow Leopard)

     

    As for removing any receipts, make sure you are looking in /Library/Receipts and not in /users/yourusername/Library/Receipts.  Look for this file:  /Library/Receipts/FinalCutExpress.pkg

     

    There is one other file that may be causing this issue - look in /Library/Application Support/ProApps for a file named Final Cut Express System ID.  That is the license file and if it's there, it may be the reason the installer thinks the app is already installed.  You can delete this file if you plan to reinstall FCE from the DVD.

  • by suelange,

    suelange suelange Feb 27, 2012 3:07 PM in response to MartinR
    Level 1 (0 points)
    Feb 27, 2012 3:07 PM in response to MartinR

    Thanks, Jon and Martin. I will try these and see what happens.

  • by suelange,

    suelange suelange Feb 28, 2012 6:38 AM in response to suelange
    Level 1 (0 points)
    Feb 28, 2012 6:38 AM in response to suelange

    Thanks for trying everybody, but none of this is helping. In fact, Pacifist is exhibiting the same problems starting up that FCE had before I uninstalled it. I'm guessing there's something wrong with the OS/machine itself. All my other apps (25 or so) seem to be functioning fine but not FCE. Nothing's changed FCE just decided it didn't want to work anymore.

  • by MartinR,

    MartinR MartinR Feb 28, 2012 9:22 AM in response to suelange
    Level 6 (14,891 points)
    Feb 28, 2012 9:22 AM in response to suelange

    Sue,

     

    Three questions -

     

    • Are you doing the uninstall/reinstall in the same account that FCE was originally installed in?  And is it an admin account?
    • Did you upgrade QuickTime recently?  What version of QuickTime is installed?
    • Did you install any new apps recently (before FCE started acting up)?  What about scorch, guitarguru, virusbarrier, quark?
  • by suelange,

    suelange suelange Feb 29, 2012 5:43 AM in response to MartinR
    Level 1 (0 points)
    Feb 29, 2012 5:43 AM in response to MartinR

    Yes, I am doing the uninstall/reinstall in the same account that FCE was originally. It is an admin account.

     

    I did upgrade QuickTime recently. I'm using 7.6.4. About six months ago I had to reload the OS. Maybe that has something to do with it as well?

     

    I was working with virusbarrier a while back. Since the last time I used FCE, anyway. After I reloaded the OS. What are you thinking here? Is there a connection?

     

    Thanks!