Skip navigation

SCX-4300 No Scan

9278 Views 57 Replies Latest reply: May 10, 2012 11:25 AM by pamelus RSS
  • a brody Level 9 Level 9 (62,035 points)
    Currently Being Moderated
    Feb 24, 2012 3:49 PM (in response to msweney)

    Right, but you are the one who blindly trusts Software Update to always do it.    I never do.  I've learned to wait until I hear from others before installing anything new, and most importantly, I backup my data before installing anything.  That's the number one rule of computing.     Turn off Software Update from Apple menu -> System Preferences -> Software Update by unchecking Check for Software Updates "Some time period."  That way, you only get news about them from Apple menu -> Software Update if you have reason to update, and not at random.  Push updates often push you at the wrong time, and you should never depend on them.     Caveat Emptor.    See my FAQ* on backing up:  http://www.macmaps.com/backup.html

     

    If you are doing it, and have proven that the update makes your scanner no longer usable, you should tell Samsung the update came from

     

    http://support.apple.com/kb/DL905

     

    and it needs to be removed until the reason for the borking can be found.  Obviously no one has done so in the last 12 days.    So since you are so certain Apple is providing a bad update, you need to inform Samsung.

    10.7.1 iMac 5,1 MacBook Pro 3,1, Mac OS X (10.7.1), - * Links to my pages may give me compensation.
  • msweney Calculating status...
    Currently Being Moderated
    Feb 24, 2012 4:12 PM (in response to a brody)

    Thanks a brody, VERY sound advice for everyone regarding backups.

     

    This particular "update" does need to be removed - it may be an improvement for other Samsung printer-scanners... but certainly not in the cases of the Samsung SCX-4300/4500s - as seen in this discussion group and other similar ones - many over the last 12 days.

     

    I don't know where else to inform Apple or Samsung of this - I was looking here to Apple for support advice. Onward to Samsung...

     

    Mazomat's archived solution does work - until then I am sure others will be waiting for a "blind" Apple update.

  • a brody Level 9 Level 9 (62,035 points)
    Currently Being Moderated
    Feb 24, 2012 4:24 PM (in response to msweney)

    Well you can post here too:  http://www.apple.com/support/feedback/  And post the link above to the scanner driver and mention those scanners aren't working, and any threads you find. If you are under AppleCare, also refer them to the above link.

  • drummers Calculating status...
    Currently Being Moderated
    Feb 26, 2012 9:07 AM (in response to Dan_barret)

    I have the same problem too. After the update to the version 2.3, print is ok but scan isn't support.

  • Lamella Calculating status...
    Currently Being Moderated
    Feb 27, 2012 3:45 PM (in response to Dan_barret)

    Same problem. I noticed that on this page (which was updated Feb. 15, after the v2.3 Samsung driver update) the SCX-4300 is listed as having only printing fuctions, NO scan. Someone bungled thing up big time.

  • drummers Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 27, 2012 3:52 PM (in response to Dan_barret)

    I have found and download the software version 2.2 in a website . With this version, the scan and the print are now ok!

  • DyeMacPro Calculating status...
    Currently Being Moderated
    Feb 27, 2012 4:52 PM (in response to drummers)

    Drummers!...which website. I have the same problem with my SCX 4300!

     

    Thanks!

  • a brody Level 9 Level 9 (62,035 points)
  • drummers Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 27, 2012 10:38 PM (in response to Dan_barret)

    The link posted by brody is ok. We must initialize and reinstal mac os x lion 10.7.3 and then turn off automatic updates. After that install the version 2.2 and connect the printer.

  • pkarsai Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 28, 2012 12:49 AM (in response to drummers)

    Is it possible to combine this solution with brody's advice? To somehow extract the driver from this pkg and use it to replace /Library/Image Capture/Devices/Samsung Scanner.app? Because it seems a lot of work to reinstall mac os x because of this. I'm asking this because I expanded the pkg but there was no Samsung Scanner.app inside. And also, simply running the installer pkg won't work. It says it's successful and it does show up in the software update history but I can't scan anyway.

  • drummers Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 28, 2012 2:48 AM (in response to pkarsai)

    the file pkg must be installed after remove the update 2.3. If you install that before this action, the scan doesn't work because mac gets, by the first, the downloaded update. The only way that I found is initialize the device.

  • lubomir.gavrilov Calculating status...
    Currently Being Moderated
    Feb 28, 2012 9:31 AM (in response to drummers)

    I did simpler: I just removed the /Library/Image Capture/Devices/Samsung Scanner.app from my Library. Then I installed the version 2.2 of Samsung Scanner.app, which I downloaded from the link here http://drivers.softpedia.com/get/PRINTER/OTHERS/Samsung-Printer-Driver-22-for-Ma c-OS.shtml

     

    the scan works now (I have a scx 4500)

  • lubomir.gavrilov Level 1 Level 1 (15 points)
    Currently Being Moderated
    Feb 29, 2012 12:18 AM (in response to Dan_barret)

    You have to "force to quit"  the program "Samsung Scanner". For this you go to "Activity Monitor", double click on the "samsung scanner" and then quit.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.