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tmorris9 Level 1 Level 1 (5 points)

I had a customer complain today that they were having a problem ordering products from my web site, they were using Safari. I thought maybe it was a temporary Paypal problem or something but after extensive 4 hours of testing I find it's Safari that is the problem I know v5.05 is broken but don't know about older versions.

 

I have many items on my website and use Paypal's "add to cart" buttons. The problem happens at random times. Basically when adding items to the cart, it will occasionally empty it's contents only leaving the last added item. My customer was buying over 20 items and never got past item 18 even after trying 4 times.

 

Sometime the cart would show up empty after the second item, sometimes it looked like it was going to work all the way but showed empty at the 18th item.

 

I tried to duplicate the problem and was able to constantly re create it though sometimes it took more like 30 items added. I even created a new page with new buttons and was again able to recreate the issue over and over. This proves it's not related to a single button or item.

 

So I then loaded up Chrome and tried it. I added over 80 items 3 times and it never failed. Went back to Safari and bam, it happens.

 

I am convinced it's either a bug in Safari of something that's just not compatible with the way Paypal works.

 

I don't know where the temporary cart info is stored, I thought it was stored on Paypal but now I don't know.

 

If anybody could shed any light on this subject I would really appreciate it.

 

Thanks!


iMac, Mac OS X (10.6.7), Safari 5.05
  • 1. Re: Safari 5.05 breaks Paypal shopping cart
    Carolyn Samit Level 10 Level 10 (89,725 points)

    Suggest this...

     

    From the Safari menu bar click Safari / Preferences then select the Autofill tab.

     

    Click Edit next to: Other forms. Delete all the url's related to your site.

     

    Now from the menu bar click Safari / Reset Safari. Select the top 7 boxes, click Reset.

     

    Restart their computers.

     

    I rarely see a complaint regarding this issue here so I hope the advice helps.

     

    Chrome vs Safari. Safari being the browser with the highest security available. I would never use Chrome for purchasing online.

  • 2. Re: Safari 5.05 breaks Paypal shopping cart
    tmorris9 Level 1 Level 1 (5 points)

    Hello,

     

    None of this helped. It is my customers I am worried about anyway not so much myself.

     

    I grabbed my MacBook Pro that has a brand new clean install and it too showed the problem, all of the computers so far that do this have one thing in common Safari 5.05.

     

    Now sometimes it does take quite a few items in the cart for it to happen. On the Laptop, the first time it took 32 items before the cart went empty.

     

    I have also confirmed it's not just on my web site. I went to a friends site that also uses Paypal and has a lot of items listed, this time on the laptop it only took 8 items in the cart to cause a problem. I then repeated the exact same item list and 8 went in just fine but it failed at 21 items.

     

    I think if you are only buying a few items from a Paypal shopping cart site that you may never see the problem. However my site has a lot of little items and my average order is over 10 different items.

     

    I feel this pretty much confirms a bug in either Safari 5.05 or Paypal. Of course each will blame the other but I have submitted full reports to both. Hopefully this will be resolved in the next version of Safari.

  • 3. Re: Safari 5.05 breaks Paypal shopping cart
    retroman Level 1 Level 1 (10 points)

    I am having the exact same problem when I try to check out with a ebay purchase with paypal. It gives me an error each time. Chrome seems to work fine as well as Firefox.

  • 4. Re: Safari 5.05 breaks Paypal shopping cart
    OWS_Developer Level 1 Level 1 (0 points)

    We're having the same problem with Apple/Safari 5.1. There are reports that some users can't keep items in their cart when they add another item (first report said items>7 cleared cart, second said only one item could be added, the next one removed the first) Initial testing suggest it may have something to do with Safari cookies settings. See below.

     

    Lion OS

    Safari 5.1

    Privacy setting: Block cookies from third parties and advertisers

    PayPal OK

     

    Mac OS 10.4.11

    Safari version 4.1.3

    PayPal OK

     

    Mac OS 10.6.8

    Safari 5.1

    Privacy setting: Block cookies from third parties and advertisers

    PayPal cart automatically empties itself after a certain number of items added (>7, how much higher differs)

     

    Mac OS 10.6.8

    Safari 5.1

    Privacy setting: Block cookies = Never

    PayPal OK

  • 5. Re: Safari 5.05 breaks Paypal shopping cart
    marcust Level 1 Level 1 (0 points)

    Did anyone ever get a definitive answer to this? I'm having the same issue with Safari 5.1.2 on Mac OS 10.6.8. The Privacy settings adjustment (Block cookies = Never) did NOT fix it.

  • 6. Re: Safari 5.05 breaks Paypal shopping cart
    plynnplynn Level 1 Level 1 (0 points)

    Yes Safai 5.0.5 under MacOS10.5.8 and Paypal are not friends just now.  Contact Paypal and Safari hangs.  This has been happening for weeks.  I ahve to use Firefox.  Most annoying.

  • 7. Re: Safari 5.05 breaks Paypal shopping cart
    Klaus1 Level 8 Level 8 (44,495 points)

    Try updating Safari to version 5.0.6.

     

    Also, check that your Java is up to date.

     

    I have no problems with PayPal.

  • 8. Re: Safari 5.05 breaks Paypal shopping cart
    PeterAdie Level 1 Level 1 (0 points)

    I am having the same problem on iPad 2 and PC using Safari v5.1.4 on Win 7 64 bit.

     

    The cart sometimes empties itself as I add other items using Add To Cart.  The cart only shows the newly added item and has lost all the previous items. The cart also empties sometimes when selecting View Cart.

     

    In both cases, there does not seem to be a pattern but it does take around 3 minutes of adding or viewing items before it manifests itself. By this point I have maybe 10 items in the cart.

     

    I cannot replicate the problem on Internet Explorer 9 or Firefox 11. So, it seems to be a problem with Safari cookie session management.

     

    Java is up to date on PC, iPad is running iOS v5.1

  • 9. Re: Safari 5.05 breaks Paypal shopping cart
    marcust Level 1 Level 1 (0 points)

    PeterAdie's experience is exactly like mine, except I'm having it on a Mac running OS 10.6.8 and Safari 5.1.2 and Java 1.6.0_29. It seems completely random, but totally repeatable. I can add 3 items and it will happen, or sometimes 12 items and it won't. Doesn't matter which items they are, the order I add them, whether I spawn a new tab or window during the transaction - eventually, I can make it happen. It does tend to happen more "reliably" with more items added (i.e., adding 1 or 2 items usually won't break it).

     

    Works fine in FF8, FF10 and FF11.

     

    I tried all the cookie and reset suggestions from Carol Samit and OWS_Developer above, but nothing made it work any differently.

     

    Very frustrating!

  • 10. Re: Safari 5.05 breaks Paypal shopping cart
    PeterAdie Level 1 Level 1 (0 points)

    Has anyone found a fix to this problem? I have a support ticket open with Paypal but I think the cause is Sarari cookie session management because the problem occurs on my PC using Safari and my iPad. I tired to replicate the problem on my PC with Firefox 11 and IE9 without success. My PC is now running Safari 5.1.5 and the iPad is running iOS5.1.

    With Safari I can consistently replicate the problem using a combination of approximately 25 "add to cart" and "view cart" actions using buttons stored in Paypal profile over a period of less than 5 minutes and having maybe 10 items in the cart.

     

    Any help would be really appreciated

    Peter

  • 11. Re: Safari 5.05 breaks Paypal shopping cart
    marcust Level 1 Level 1 (0 points)

    Yeah - pretty annoying, especially since this thread and others seem to put the blame squarely on a bug in Safari. I can't believe Apple isn't addressing it because Paypal is a pretty popular platform and this issue, while not catastrophic, does make using Safari with Paypal very problematic. We're just crossing fingers that we don't lose any customers over the frustration of having the cart empty randomly.

  • 12. Re: Safari 5.05 breaks Paypal shopping cart
    plynnplynn Level 1 Level 1 (0 points)

    Yes Safari/PayPal still broken as far as I can see.

     

    Mac Dual 2 Ghz PowerPC G5

    MacOS 10.5.8

    Safari Version 5.0.6 (5533.22.3)

    Java 1.5.1_30-b03

  • 13. Re: Safari 5.05 breaks Paypal shopping cart
    Lubnatsi Level 1 Level 1 (0 points)

    I had the same problem while testing my site. I think I have a fix.

     

    When grabbing the paypal code for my add2cart button, for the sake of ease, I chose the email code; the one-line link that was easy to assign to my button. I think the email code takes time to load on the buyer's end, and given that the paypal cart is not a quick loader (and opens in a new page for me), it's understandable that some customers don't wait for the cart to fully load, and close the window to continue shopping. Unfortunately that email code needs to load completely before the item is placed in the cart.

     

    Use the paypal website code instead. I pasted the website code into an iframe and it worked like a dream (compared to the email code). OK, I did also have to upload an add2cart image file to my server, and edit my paypal payment button to use a custom button image.

     

    I tested my 55 buttons rigorously, even pretending to be a really impatient customer on a slow network, closing the cart window without it fully loading. I did this for all 55 buttons repeatedly and every time, at the end, I had a cart full of 55 items.

     

    Interesting unrelated observation: when I hit checkout (and pretend I don't have a paypal account), I am able to enter my credit card information sooner in Firefox than in Safari. In Safari, paypal wants my name, address, etc first before taking me to a page where I can input payment details. I find that extra step in Safari bad for business. Has anyone else observed the same thing?

  • 14. Re: Safari 5.05 breaks Paypal shopping cart
    marcust Level 1 Level 1 (0 points)

    Fascinating! I'll have to give that a try. Not sure I totally understand what you're describing, but will work through it.

     

    Don't know about the CC info thing you describe, but will also take a peek at that.

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