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Quicktime 10 only exports audio, not video?

5933 Views 20 Replies Latest reply: May 5, 2013 2:21 PM by MariaLadelasAes RSS
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evatar Level 1 Level 1 (5 points)
Currently Being Moderated
Jan 23, 2012 3:50 PM

I'm trying to scale down a ProRes LT, 1920x1080 HD clip to H.264 480p. In Snow Leopard it wasn't a problem at all. I simply save as or exported using the built in 480p settings and Quicktime crunched it down nicely. But since upgrading to Lion, for some reason, Quicktime 10.1 will only export the audio only, not the video. I've scoured the discussions and web looking for an an answer but I can't come up with anything. I am NOT using the "Audio Only" optin in the export settings. 

 

And yes, I know there's work arounds-Quicktime 7, Compressor, Quicktime Conversion in FCP-but why the heck am I doing that? I see that other people are having this problem, what gives?

 

Anybody got any ideas?

Quicktime, Mac OS X (10.7.2), MacBook Pro, 2.66 Ghz, Core i7, 8GB
  • Jon Walker Level 6 Level 6 (17,520 points)
    Currently Being Moderated
    Jan 24, 2012 4:46 AM (in response to evatar)

    But since upgrading to Lion, for some reason, Quicktime 10.1 will only export the audio only, not the video... Anybody got any ideas?

    Do you have this problem when converting ProRes 422 or ProRes 422 (HQ)?  Am using older FCP v6.0.6 which does not include ProRes 422 LT codec and cannot duplicate your problem and so wondered if this might be an issue with the use of the LT codec itself. You may need to run comparison tests and provide feedback to Apple if the problem is codec version specific.

     

    /___sbsstatic___/migration-images/migration-img-not-avail.png

    iMac, Mac OS X (10.7.2), 3.4 GHz Quad Core i7, 4 GB 1333 MHz
  • Rubalcaba Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 13, 2012 1:01 PM (in response to Jon Walker)

    I am having virtually the same issue as evatar, except that I have been able to occasionally get results.  Also, I am running the most current version of FCP7.

     

    A friend suggested that I close all open QT windows before trying to scale down in QuickTime because, in Lion, when you quit, the application no longer closes your open sessions and will reopen them the next time you open Quicktime. (Why this would cause a problem? I have no idea.) I did exactly this last night and it worked.  I tried to do the same again today and again QuickTime is again only outputting audio...with a .mov extension.

     

    Anybody have any other ideas?  I miss the speed with which Quicktime use to be able to perform this task.

     

    Thanks

     

    2 x 3 GHz Quad-Core Intel Xeon Mac Pro, 8 GB,  Mac OS X 10.7.3

    Quicktime 10.1, FCP 7.0.3

  • stro1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 21, 2012 10:25 AM (in response to evatar)

    I'm having the same issue.  Taking my QT exported files from FCP and trying to convert them for web as I always have. QT 10.1 is only exporting audio. QT 10.1 fail! Apple needs to get on this asap, my clients are waiting for these web optimized files!!!  It seems

    Apple is getting to big for their own good, I used to swear by Apple, now I swear at Apple.  I've been on Apple computers since my first baige G3, I've spent around $50K on their products since. Apple seems to be getting worse, meaning less and less reliable and trouble free.  For the first time I'm actually thinking of not going back next time I purchase a machine.  I just got a brand new imac i7 Quad-Core 16GB RAM .... they have some time to impress me or my Apple days are numbered.

  • stro1 Level 1 Level 1 (0 points)
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    Feb 21, 2012 11:06 AM (in response to evatar)

    I got around the problem by exporting as a QT conversion from FCP, just had to play around with the export settings a bit to get it right

  • louis70 Level 1 Level 1 (0 points)
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    Feb 24, 2012 2:15 AM (in response to Jon Walker)

    Have the same problem evatar in that QT only exports the audio when I'm exporting a Proress 422 video form the timeline in FCP 7.

     

    However, if I export the video from the timeline as proress 422 LT the QT export's works and exports both video and audio.

     

    ps. am using Lion OS as well.

  • jrblandford Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 25, 2012 6:52 PM (in response to evatar)

    I had exactly the same problem;  Flp4mac support deals with it.    Go to your "library/quicktime" folder and throw out  the  "3ivx video codec" to the trash.   Worked for me.  Thanks for asking the question.

  • louis70 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 28, 2012 5:05 AM (in response to jrblandford)

    Updating on my previous post it seems the problem for me in terms of not being able to convert prores 422 in QT (and only Prores 422 LT) was specific to the project.

     

    After doing a media manage and exporting from the new project I can now convert prores 422 in QT.

     

    Seems to have been a bug associated with a busy project..

  • crao Level 1 Level 1 (0 points)
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    Jun 4, 2012 6:15 PM (in response to evatar)

    I have a 9 gb .mov file (that I created and exported from FCP 7). I can open this file in QT, it opens fine. I am however not able to create a compressed m4v version of this file from QT to enable a download of this movie onto my iPad, iPhone and stream through Apple TV, It creates an m4v file with no video but just audio. This problem happens with botn the Export & Share options. And NO, I am not using the "Audio only" option. This was a smple task through Snow Leapord. Not sure, I am not able to get any help form Apple Support (I have a valid support extended warrenty)

  • euwingtham Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 18, 2012 7:23 AM (in response to evatar)

    I've got the same problem, and resorting to using QuickTime Player 7 to help me with the export, which takes way longer than QuickTime Pro when it worked! Is Apple looking into this?

     

    Thanks!

  • euwingtham Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 18, 2012 8:14 AM (in response to euwingtham)

    Weird... QTP7 managed to export the video properly, but it didn't manage to get the audio :S I'm now using FCP7 to Export Using QuickTime Conversion's Apple TV setting... It works fine, a 720p video.

  • ajophoto Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 19, 2012 8:44 AM (in response to euwingtham)

    I am also having this problem since upgrading to Lion in the past week.

     

    I am no longe able to quickly create a 480p version of a film clip to send it out to cleints, all I get is the Audio. I hope this problem gets fixed soon as it is a real headache.

  • Chuck F Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 19, 2012 1:25 PM (in response to evatar)

    Same problem on Lion 10.7.4 with Quicktime 10.1 - will export only audio.  This is extremely frustrating as it takes hours longer to export in QT7 or Compressor compared to QT10.

  • ajophoto Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 19, 2012 11:37 PM (in response to Chuck F)

    Clealry Apple is not paying attention to this issue. They never seem to monitor their discussion forums for issues which is a shame as you would hope that they would care more about issues being faced by the people that keep them in business..their clients!

     

    The best solution frankly is for everyone to submit a bug report to Apple via this link. If we all send one today, then it may help shake the tree.

     

    http://www.apple.com/feedback/quicktime.html

  • Jon Walker Level 6 Level 6 (17,520 points)
    Currently Being Moderated
    Aug 20, 2012 6:34 AM (in response to ajophoto)

    Clealry Apple is not paying attention to this issue. They never seem to monitor their discussion forums for issues which is a shame as you would hope that they would care more about issues being faced by the people that keep them in business..their clients!

    Let me see if I understand your position correctly...

     

    1) You want Apple to waste time, money, and effort to monitor this "user-to-user" forum in order to support a file type which Apple neither helped to develope nor for which it owns a copyright for which the originator dropped official support eleven years ago and which may use proprietary or non-standard codecs which may have never been made available for use on a Mac, never may have been re-written for use beyond OS 9, may never have been transcoded for universal binary use, and which may or may not have survived the current 64-bit QT re-development initiative or the "legacy" codec abandonment between Snow Leopard and Lion/Mountain Lion operating systems. A better question might be, "Why are you using an outdated file container which, at best, only enjoys limited and ever decreasing native QT support for which even the Perialn development people are abandoning their support?"

     

    2) Further, it appears we "other" users must guess at which technological version of QT you are trying to use with your AVI files, which codecs were used to create your AVI files, what support codec components you may or may not have installed on your system, as well as, what codec component conflicts you may or may not have created in configuring your system's codec component configuration. Sound fair to you?

     

    3) As you may have noticed this is something of a pet peeve for me since these same basic issues have been brought up hundreds of times over the last decade with the same questions being asked and answered many times. Development and change go hand-in-hand with progress. If you are content using yesterday's video technology and willing to live within their limitations, then by all means don't update your hardware and software. Yes, Apple is and will likely continue to develope, improve, and/oe adapt QT video technologies over the next decade, and, unfortunately, continue to abandon codecs and features which I too find extremely useful and would rather keep but are no longer supported by new tchnological structures and frameworks. This does not, however, prevent me from constantly taking advantage of advancements made over the past few years. I am no longer satisfied with 320x240 stereo Apple device encodings and have moved on to HD video with multichannel audio/alternate audio capabilities—a multifaceted process that requires me to constantly update my content library on a recurring basis.

     

     

    The best solution frankly is for everyone to submit a bug report to Apple via this link. If we all send one today, then it may help shake the tree.

    Agreed. In fact this is the only "official" method of requesting bug fixes and product enhancements.

     

    SJAUG.png

    iMac, OS X Mountain Lion, 3.4 GHz Quad Core i7, 4 GB 1333 MHz
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