1 2 3 Previous Next 40 Replies Latest reply: Sep 19, 2013 2:40 PM by vazandrew Go to original post
  • 30. Re: Cracked iPad glass
    vazandrew Level 6 Level 6 (14,045 points)

    The screen is made of glass therefore it's fragile. Kids should learn to take care of their property and there are cases available as well. If you don't think it's possible then you can go through an insurance policy.

     

    It's not about being negative but rather stating the truth. Yes, someone is seeking help and the answer has been given. I have had my iPad for about a year and it doesn't have a single scratch, same for my other devices, which I've had for longer. 

     

    Sometimes things happen but you can't expect to get a new one for free when there has been user damage, defects are different and are covered.

  • 31. Re: Cracked iPad glass
    Allan Sampson Level 10 Level 10 (123,340 points)

    Such a brave keyboard warrior. Low-life ****.

  • 32. Re: Cracked iPad glass
    chaos_bmt Level 1 Level 1 (0 points)

    so what about when you didn't even drop your ipad2. I closed my apple smart cover put it down on my nightstand went to check dinner. I came back picked it up with one hand on the lower right corner didn't even hear the glass crack. Then i sit down open the smart cover, light reflects on the screen there is a crack that arcs from the bottom to the side that outlines the placement of my thumb and the side of my palm as if I tried to snap the lower corner off. Call up Apple they will replace for $319 so how does that work.

  • 33. Re: Cracked iPad glass
    vazandrew Level 6 Level 6 (14,045 points)

    That is still user damage, which is not covered by the warranty. You would be getting a referbished device for the specified fee

  • 34. Re: Cracked iPad glass
    Meg St._Clair Level 8 Level 8 (38,425 points)

    vazandrew wrote:

     

    That is still user damage, which is not covered by the warranty. You would be getting a new device for the specified fee

    Probably refurbished, not new.

  • 35. Re: Cracked iPad glass
    vazandrew Level 6 Level 6 (14,045 points)

    Good call, I had meant to say that. Edited to reflect.

  • 36. Re: Cracked iPad glass
    Meg St._Clair Level 8 Level 8 (38,425 points)

    Which is as good as new, in my opinion (just bought a refurbed MBA and am over the moon about it!)

  • 37. Re: Cracked iPad glass
    vazandrew Level 6 Level 6 (14,045 points)

    It seems to be the case, I know a lot of people who have gone that route and had the same feedback.

  • 38. Re: Cracked iPad glass
    Kristina K Level 1 Level 1 (0 points)

    Me Too!!  April 25, 2012.  Apple in Burbank, CA, just replaced our ipad which had a cracked screen with a NEW ipad - for FREE!!  We went into the store, told them our son dropped it and they gave us a new one.  I LOVE LOVE LOVE LOVE Apple.  That's why my family owns 3 Apple desktops 2 laptops an ipad and 3 ipods.  Best customer service on the planet!

  • 39. Re: Cracked iPad glass
    Suefrain1965 Level 1 Level 1 (0 points)

    The same has happened to my 10 year old daughter what have you done about repairing yours what did apple say

  • 40. Re: Cracked iPad glass
    vazandrew Level 6 Level 6 (14,045 points)

    You pay the fee and get the replacement, there is no repairing done

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