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Pop & smoke coming from macbook pro. Laptop died

4341 Views 33 Replies Latest reply: Dec 27, 2013 1:18 PM by mdavidsydney RSS
  • iVmichael Level 6 Level 6 (13,725 points)

    I've had the "pop and smoke" and it was a component failure on the motherboard, it was under the 3 year extended warranty so of course Apple repaired it free of charge.

     

    I don't believe I am posting any "cocky comments" simply giving you sound advice.

     

    I appreciate you're in a difficult position and are trying to do the right thing by the buyer but as you point out it really is their risk once the deal has taken place.

     

    The best outcome would be for them to get a repair quote and if this is reasonable to share it 50/50

     

  • Andrew Wolczyk Level 5 Level 5 (5,205 points)

    Phagun Oswal wrote:

     

    And you are WRONG. What I am looking forward to is for someone rational to reply to this post. Someone who experienced this same problem and someone who may have some advice in terms of how to remedy this situation.

     

     

    Okay, take it to Apple. I'm sure the will gladly repair it for free and possibly even upgrade the RAM while they have it. If you are polite they might even buy you lunch whilst yoy wait for the repair to be completed.

     

    Is that the kind of reply that will make you happy?

  • Old Toad Level 10 Level 10 (113,090 points)

    Phagun:

     

    On thing you need to remember is that you only have the buyer's word that he didn't do something on his end to cause the problem.  If the buyer takes it into an Apple store and gets a statement of the cause and estimate of the cost to fix it be sure you get a copy of those documents before you offer to help with the repair costs. In other words, don't take anything for granted.

     

    OT

  • ~Bee Level 7 Level 7 (30,580 points)

    Phagun --

     

    I think most of us really appreciate the uncomfortable spot you're in.  If the new buyer does take it to the Apple Store, you'll have your answer as to whether the new buyer accidently messed it up, or if it was just going to happen, regardless of it's current owner.

     

    Your obvious concern about this situation is commendable.  If this happened to me, I would insist that the buyer take it to Apple.  And then offer (some) to help if it was destined to happen.  But on the other hand, how would any of us know ahead of time?  A prickly pear situation. 

     

    If the new buyer messed it up, then it's all on him.

     

    All the best to you . . .

  • upland13 Level 1 Level 1 (5 points)

        Yes, everyone has an opinion about something. This guy thinks apple should repair the computer out of warranty, and you think it's stupid that he feels that way. Yet you feel the need to post on here letting him know you think it's stupid? Haha that's pretty ridiculous. How about you let the guy vent his opinions and get a solution as to why the computer began to suddenly smoke, and leave the thread alone. If anything your just being rude, and it's not necessary.

     

        Phagun- I'm sorry to post here without a valid solution. But I agree with what everyone else is saying, you should take it to apple. I have experienced many failures and had Apple not comply due to an out of warranty product. Luckily for you, and the buyer, Apple will diagnose the product and most likely quote you. They will see you out of warranty, and if you don't have an apple store near you, than I advise you see an AASP.

     

    I hope you find a solution to your issue.

     

    Best of luck

  • Andrew Wolczyk Level 5 Level 5 (5,205 points)
    Currently Being Moderated
    Feb 29, 2012 3:47 AM (in response to upland13)

    upland13 wrote:

     

        Yes, everyone has an opinion about something. This guy thinks apple should repair the computer out of warranty, and you think it's stupid that he feels that way. Yet you feel the need to post on here letting him know you think it's stupid? Haha that's pretty ridiculous. How about you let the guy vent his opinions and get a solution as to why the computer began to suddenly smoke, and leave the thread alone. If anything your just being rude, and it's not necessary.

    Dude, If you look at the second post in this thread you'll see that I gave my professional opinion as to what was wrong as well as how he should proceed. It was the original poster that brought up and argued the stupid notion that this was Apple's problem and that they should be responsible for it. I'm sorry he doesn't like the answers he's getting, but bottom line is that this isn't anybody's problem but his and the new owners.

     

    As far as a solution, as I said in the second post, take it to the applestore. It will be an expensive repair and apple won't do it for free, but it has been my experience that they might do it for the cost of the part. If the two of them split that cost then It might not me too painful and the seller can have a clear head.

  • upland13 Level 1 Level 1 (5 points)

    I understand you have your opinion, that's great. That's not what I'm saying though. All I'm saying is leave the thread alone, you gave your input, as I am well aware of, and that's all that is needed, because this:

     

    "Okay, take it to Apple. I'm sure the will gladly repair it for free and possibly even upgrade the RAM while they have it. If you are polite they might even buy you lunch whilst yoy wait for the repair to be completed.

     

    Is that the kind of reply that will make you happy?"

     

    Isn't really necessary, see what I mean? I agree with you, it will cost a lot. I have experienced this numerous times. I think it's great that you have an opinion, and I'm not taking sides here, but the extra sarcastic posts mocking him aren't necessary dude. If he thinks it should be done for free, then let him duke it out with Apple. I don't think Apple needs your help with that. Haha

     

    Thank you, and have a nice day. :)

  • Andrew Wolczyk Level 5 Level 5 (5,205 points)
    Currently Being Moderated
    Feb 29, 2012 5:47 AM (in response to upland13)

    upland13 wrote:

     

     

    Is that the kind of reply that will make you happy?"

     

    Its called sarcasm

  • Andrew Wolczyk Level 5 Level 5 (5,205 points)

    Phagun Oswal wrote:

     

    I ended up giving all the points to an entity who did nothing but provide crap on this post.

     

    lol, thats karma friend

  • geekthinker Calculating status...

    My MBP started smoking the other day. It was a replacment computer and was just out of warenty (i didnt get the extended because i figured i wouldnt need it). Any way, i called up apple and had to answer about 100 questions about some of the strangest things. Then I had to go to the apple store and answer more questions. Now the computer is being inspected and Im probaly going to get another replacment. They are afraid Im going to sue them, which is resanable because odds are if i would have gone to my school reunion my house would have been burned down. Anyway, Ill update as soon as something happens.

  • MissMaggie222 Calculating status...
    Currently Being Moderated
    Apr 10, 2013 11:50 AM (in response to Phagun Oswal)

    This just happened to me...I got up from my desk to get some coffee, I heard a POP and my MacBook Pro started to smoke right in front of me!! It completely freaked me out.. smoke was pouring out of my laptop and filled the entire first floor of my house.  I took pictures and called Apple immediatly...I was asked a series of strange questions and was told that my Apple Care is still valid through 2014.  I sent my laptop off to engineering and got a call the next day from an advisor who told me that the laptop is "beyond economic repair".  The senior advisor I am working with then told me that engineering is now looking deeper into the matter to see if it was a product failure OR if it was accidental...if they determine it was something accidental I am SOL.  I was then told (in short) that accidental = something they have never seem before or is not a known issue.  I am not 100% sure what that means...but it is starting to sound like they do not believe my story.  I asked how I might catch the inside of my laptop on fire with zero external damage and I was told I may have spilled something on it...which really makes no sense to me.  This is my 4th MAC, I have two iPads and two iPhones, a time capsule and the 27 inch display!!  I am a loyal Apple customer, I buy the 3 year apple care package for everyting I buy and it has been very helpful in the past.  Lets face it, the 17 inch MacBook Pro was not a $700 laptop....it was expensive.  I am not sure what the outcome will be, but I hope they do the right thing and replace my laptop.

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