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  • 2,445. Re: Lion randomly crashes - black screen
    Lommis Level 1 Level 1 (0 points)

    I had lot's of black screen issues on my MBP 15" i7 mid 2010 using Lion and Snow Leopard.

    Went down to an apple retailer in Oslo a couple of months ago and showed them all of my panic reports (located at: /Library/Logs/DiagnosticReports) that contained the following:

     

    (...)

    panic(cpu 0 caller 0xffffff7f809122bf): NVRM[0/1:0:0]: Read Error 0x00000100: CFG

    (...)

    Kernel Extensions in backtrace:

             com.apple.NVDAResman(7.0.2)[7E65ECA2-D3A1-35F8-B845-C975FB531E7E]@0xffffff7f808 b2000->0xffffff7f80b88fff

                dependency: com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6A1]@0xffff ff7f8083e000

                dependency: com.apple.iokit.IONDRVSupport(2.3)[E99C8907-946D-3F1A-A261-4C0F2D5D0451]@0xffff ff7f808a0000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3)[897EB322-FD55-36D7-A68E-9E9C34A74A84]@0xf fffff7f80868000

             com.apple.nvidia.nv50hal(7.0.2)[2E84958C-1EEC-316B-9F7A-

    (...)

     

    I also showed them the article apple have posted regarding this issue and the extended warranty.

     

    They started running memory and graphics tests, all the tests passed and I went home with a faulty mac.

     

    I got a tip regarding a VST test that failed on a colleagues MBP 15" mid 2010 from the same batch. So, earlier this week I went back and asked them to check again, the same graphics test they tried last time passed, but then I asked them to run a VST (Video Systems Test) in single-user-mode, which they did after a lot of searching for it. This failed instantly, and I got a free motherboard replacement!

     

  • 2,446. Re: Lion randomly crashes - black screen
    dtabach Level 1 Level 1 (0 points)

    Thanks rbenoit for sharing this info, you seem to be the only one in this conversation that has a mid-2010 macbook working with Lion still with the original moterhboard.

    I'm afraid this thread has become so long that is very difficult to find out of the 164 pages what really matters. Would you give us a brief summary of what you did to avoid the issues?

  • 2,447. Re: Lion randomly crashes - black screen
    spaceshippy Level 1 Level 1 (0 points)

    Purchased a brand new 27" i-mac with OS 10.7.  It is crashing randomly and frequently to the point that the computer is not usable.  This is not how a $2000 machine should perform.  Huge disappointment.  I've even justified the purchase and told my friends that macs are better because they rarely crash, have very stable OS, and less susceptible to virus attacks.  The fact that a brand new computer is crashing almost right out the box is total failure!

  • 2,448. Re: Lion randomly crashes - black screen
    Michael Moy2 Level 1 Level 1 (5 points)

    The problems on this thread mainly deal with nVidia graphics solutions and the newer Macs use ATI discrete graphics so it doesn't sound like the same problem.

     

    I'd suggest bringing your iMac back to an Apple Store to look at.

     

    We bought a 27 inch iMac two years ago and it has been flawless in performance.

  • 2,449. Re: Lion randomly crashes - black screen
    spaceshippy Level 1 Level 1 (0 points)

    I called Apple support and reached a technician who was especially helpful running through a series of diagnostics that ultimately led to conclusion there was a hardware problem with the computer.  The information was recorded on the serial number of my machine, and I was referred to the nearest apple store for further hardware diagnostic (and replacement).  Suspected issue:  possible logic board failure.

  • 2,450. Re: Lion randomly crashes - black screen
    TacaLit Level 1 Level 1 (0 points)

    This is my experience. After crashes each 30mins I went to one of the Milan's AppleStore.

     

    The Genius was even unable to ran the right test on the graphic card, which generates the error code to open the raplacement program, so he decided to keep the mac to deep test it.

    The morning  after they called me. The logic board has been replaced for free because at the end the it has failed the test.

    Now, my MBP 15" i7 is up and running from 4 days, no crashing at all, so far.

     

    EDIT: I forgot. I'm also using gfxCardStatus to force it running on NVidia card.

     

    Message was edited by: TacaLit

  • 2,451. Re: Lion randomly crashes - black screen
    Mbp172011 Level 1 Level 1 (0 points)

    I have never been a MAC guy always a PC until i used my friends MacBook Pro and i loved it, so I went and bought a 17" i7......91 days later the screen goes black. It has the ATI card and the intel card. Im hoping that the Apple store here in South Korea will fix it.

  • 2,452. Re: Lion randomly crashes - black screen
    alars1 Level 1 Level 1 (0 points)

    Yes I have a early 08 imac installed lion, started w/lines then black screen. then took it to apple store they replaced logic board twice. then said they could not figure it out, refused to work on it further. now a paper weight sad!!!!!

  • 2,453. Re: Lion randomly crashes - black screen
    praine Level 1 Level 1 (10 points)

    Here's my story

     

    I have a Mid-2010 15" Macbook Pro with NVIDIA GeForce GT 330M Graphics card – the exact make and model affected by the issue outlined in TS4088.

     

    I was experiencing kernel panics (screen blackouts) and distorted graphics. These occurred even after I had installed the video update which was released by Apple to address this issue.

     

    I took my MBP to the Shibuya Apple Store, as per the advice in TS4088.

     

    They were aware of the issue, and immediately offered to perform a system test, which they did.

    My MBP passed the test. Twice.

     

    Despite initially insisting that the MBP would have to fail the test in order to qualify for a free repair, the assistant eventually managed to gain 'special permission' (by apparently telephoning a higher-up).

     

    It might have possibly helped that I was able to show him six or seven intances of the kernel panic in the Console app.

     

    SO.. I have to back-up everything on my MBP, and take it back to the store again this Saturday. My MBP will then undergo the repair (new logic board) for free.

     

    Anyone else being turned away from Apple stores after their MBP has apparently 'passed' the test – stand your ground. Apple are at fault here, and they know they are. Just because they can't reproduce the fault in store, doesn't mean the problem doesn't exist. Why would anyone inconvenience themselves with trips to the Apple Store and losing the use of their Mac for a week just to try and scam a new logic board?

     

    Apple should be offering this repair for free to any Mid 2010 MBP owner who claims to be affected by the fault.

     

    I'll post an update later as to whether the new logic board solves the issue.

  • 2,454. Re: Lion randomly crashes - black screen
    TN-Johnny Level 1 Level 1 (10 points)

    Here's an interesting fact; I'm here running on a Mid-2010 15" MBP, with a Core i5 processor, 8GB RAM & NVIDIA GT 330M and have not had a crash in quite a while now.

     

    Ever since I installed update 10.7.3 (combo update, not delta update) I did the following;

     

    • Reset both PRAM and SMC (I don't know how relevant this was, but I did it anyway for OCD purposes :-P)
    • Set "hibernatemode" to 0, using pmset
    • Set "Computer sleep" to "Never" in the "Energy Saver" pane of the "Settings" app, for both battery & power adapter modes; I left "Display sleep" as is, as I didn't see a need to change it.

     

    Ever since then, I haven't had a single BSoD. The only conclusion I can draw from this is that either the original "hibernatemode" setting (writing to disk), was causing the computer hang while trying to go to sleep, or the incident where the computer would timeout to go to sleep versus being directly put to sleep either by command, or by closing the lid. In both cases, when the computer would have to wait to be put to sleep, it would BSoD on trying to resume; however now that it cannot go to sleep except "by command" without waiting, it's not BSoD'ing at all.

     

    I hope this helps. :-)

     

    P.S. Automatic graphic switching is left on, and also I am an avid user of media editing softwares, such as Adobe CS products, and Final Cut Pro X, both of which leverage the use of the NVIDIA card for intense video processing purposes.

     

    P.P.S. I never replaced the logic board on my MBP, so I'm still running everything on the original stock hardware that it came with.

  • 2,455. Re: Lion randomly crashes - black screen
    ardee Level 1 Level 1 (0 points)

    Hi TN-Johny,

     

    It is really interesting. But I guess that many of us have BSoD even if laptop is under full load and used - it means there is no reason to go to sleep mode.

     

    Anyway, I also tryed to reseting PRAM, NVRAM and I thing that BSoD is comming less frequently for some time after reseting PRAM. It seems to me that it helps a little but of course it is not solution of the issue.

     

    What I am looking for is how to generate and reproduce the BSoD on 15" mid 2010 macbook pro. Photoboot is ok after some update and I need to reproduce this issue for service

    to easilly show them the issue. It can help everyone...

     

    I do not believe that it is software realted anymore. I tryed a lot of solutions , changing RAM, HDD, new instalations and it stills have random BSoD.

     

    In my opinion it is not the overheating issue also because the BSoD comes even if laptop is not under havy load.

     

    Is there any way where to get VST diagnostic to try it?

     

    Thanks,

  • 2,456. Re: Lion randomly crashes - black screen
    klu Level 1 Level 1 (15 points)

    Hi praine,

     

    I have the same model and got black screens up to 6-7 times a day. It is definitely not a sleep issue as TN-johnny was supposing. It has to do with sudden use of the graphics card. Sometimes I have only Chrome and Mail open and if I scroll down in either of them, I get a black screen. I tried all tricks I found from completly reinstalling Lion to repair disk permissions to look for strange files in Library, installed the Video Update from Apple, etc. etc. Nothing helped.

     

    I need my MBP for work and I am exactly afraid of the experience you have made with the Apple dealer. It will take them 2-3 days for a full hardware test and I'm afraid that the test won't find anything and they send me away after having paid 80-100 Euro for the test. Apple Support on the phone told me they cannot do anything unless they have a negative test result. I'm pretty sure they don't know what that VST disgnostic is.

     

    So, what to do? Stay 2-3 days without a computer with the risk the dealer cannot do anything or rebooting 7 times a day until Apple comes up with a fix. I not even feel good to sell my MBP this way because it is clearly faulty.

     

    Apple, this is pretty disappointing

  • 2,457. Re: Lion randomly crashes - black screen
    Dugby Level 1 Level 1 (0 points)

    I was having a lot of crashes on my mid 2010 15in Macbook Pro i7 8gb ram. Did all the updates and they stopped for a couple of months. I thought it was fixed. Then when I tried to access a tracking link, boom-- BSD.  So it was time to take it in. Went to the Spokane Apple store and talked to Erik.  He did a quick check on the machine, saw what he wanted on the panick report and ordered a new board. The replaced Logic Board was the new revision (661-6362). It took about three days total. Problem solved.   Good luck to those that still need it done. It all depends on who you see to get it fixed. 

  • 2,458. Re: Lion randomly crashes - black screen
    DioAlma Level 1 Level 1 (10 points)

    My logic bord was also replaced, how do i check the revision?tnks

  • 2,459. Re: Lion randomly crashes - black screen
    Dugby Level 1 Level 1 (0 points)

    I found it on my Genius Bar Confirmation receipt.