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Cannot Print PDF's

2101 Views 10 Replies Latest reply: Jun 11, 2012 5:06 PM by dougie_doug RSS
zrodimel Calculating status...
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Apr 1, 2011 11:28 AM
Before today I could print anything just fine to my HP CP1025NW. Today, however, I can no longer print PDF's at all from either Adobe Acrobat Pro or Preview. Sometime's it says connecting to printer for a while and then just says error and sometime I get the following error:

Error: /library/printers/hp/laserjet/cp 1020 series/hpcp1020 failed

I think this is a Mac issue because I have a friend that this happened to as well and hers is a totally different printer, different manufacturer and everything.

I haven't changed anything overnight with either the macbook or printer as far as firmware or anything else so I'm not really sure why it just stopped working.

Anybody else had a problem like this?

Thanks,

Zach
Mac OS X (10.6.7)
  • Steve M. Calculating status...
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    Apr 1, 2011 12:04 PM (in response to zrodimel)
    Does everything other than PDF print as it should?

    Regards,
    Steve M.
    iMac 21.5 inch, 3.06 GHz, 4GB RAM, 1TB HD, Mac OS X (10.6.4), OWC Mercury Elite 1 TB HD (FW/USB), APC UPS
  • Steve M. Level 5 Level 5 (4,740 points)
    Currently Being Moderated
    Apr 5, 2011 7:13 PM (in response to zrodimel)
    You said you did nothing--no new installs of software, no updates, no upgrades, nothing at all between the last time you were able to print and the first time you were unable to print PDF's. Correct? I have no idea what to suggest at this point. Sorry. Maybe you should call HP again.

    Regards,
    Steve M.
    iMac 21.5 inch, 3.06 GHz, 4GB RAM, 1TB HD, Mac OS X (10.6.4), OWC Mercury Elite 1 TB HD (FW/USB), APC UPS
  • John Blanchard1 Calculating status...
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    Apr 6, 2011 8:51 AM (in response to zrodimel)
    Is there anything in /Applications/Utilities/Console that might help? Anything in Console's /var/log/cups/error_log?
  • Martha Knapp Calculating status...
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    Mar 2, 2012 2:56 PM (in response to zrodimel)

    Yes, I am having this issue as well, getting this error:

    Library/Printers/hp/laserjet/cp1020series/hpcp1020filter.plugin/Contents/Resourc es/hpcp1020 failed

     

    I can print everything except pdfs for labels purchased at USPS.com. It is maddening.

     

    USPS.com support asked me to remove Adobe Air which I did. All the settings and Firefox and Adobe Reader versions were correct, according to them. Nothing works.

     

    I even save the PDF and cannot print. I reinstalled all software/drivers/firmware for my HP printer. No go.

     

    The only way I can print is to save as pdf, open with Adobe Photoshop, and then save and then print.

     

    I have no issues printing postage labels from the eBay software.

  • Martha Knapp Level 1 Level 1 (55 points)
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    Mar 2, 2012 3:14 PM (in response to Martha Knapp)

    I also find that you can "Print as Image" from Adobe Reader and it will work just fine.

  • dougie_doug Calculating status...
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    Apr 11, 2012 10:37 PM (in response to zrodimel)

    I to started having this same issue today.  I cannot print ANY PDF files, including USPS labels.  I have not change anything on my Mac. 

  • cindym3 Calculating status...
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    Jun 9, 2012 11:59 AM (in response to zrodimel)

    I started having this problem a few months ago.  I can print the same file on my ink jet printer with no problem.  But if I try to print it with my HP CP1025NW, it either garbles my text or it does not print at all.

     

    Today, I discovered that it also does not print anything from AppleWorks and it gives the following error:

     

    Error: /Library/Printers/hp/laserjet/cp1020series/hpcp1020filter.plugin/Contents/Resou rces/hpcp1020 failed

  • janenefromsydney Calculating status...
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    Jun 10, 2012 11:39 PM (in response to cindym3)

    Im also having the same problem. I have tried to download all the latest drivers but no go for pdf's. Thanks to Martha who suggested using photoshop - it worked there but what a hassle. Apple need to fix this please:(

  • dougie_doug Level 1 Level 1 (0 points)
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    Jun 11, 2012 5:06 PM (in response to zrodimel)

    As mentioned in this post, "Print as Image" works; it just requires a few extra key strokes.  From within Adobe Reader, click on File>Print.  Once the Print Window opens, click on <Advance> button.  Near the bottom, make sure "Print As Image" is checked and it will print the pdf.

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