Skip navigation

Itunes radio error message.

31441 Views 241 Replies Latest reply: Apr 5, 2014 2:45 PM by GT349 RSS Branched to a new discussion.
  • music_is_her_name Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2012 5:27 AM (in response to michaelappleseed)

    Dear Apple,

     

    You have a pretty intelligent and loyal customer base. With respect the radio outage, my experience is consistent with michaelappleseed's result: I am not able to reach 'eclectic' (WFUV Rocks!).  My signal path: FIOS Box> Airport Extreme>MacBookPro,MacMinis,MacMiniServer (10.7.3).

     

    There is no better way to infuriate a user/customer that to ignore/deny that their concern/problem/bug exists.

     

    In this case you (Apple) are on the critical path for critical information.  Again from my earlier post:

    If you put yourself on the critical path to valuable/critical information (e.g., RADIO via internet), you NEED to make sure the service is RELIABLE--or people will seek other alternatives which are reliable. Once they find the alternative they are not likely to return.

     

    I am not aware of any response from Apple and, in this case, RADIO SILENCE (pun intended) WILL NOT WORK; Please help or at least state that you are aware of the problem and are working on a solution.

     

    Thanks!

  • music_is_her_name Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2012 6:21 AM (in response to michaelappleseed)

    Thank God we bought our kids MacBookAirs for Christmas: Three days left of AppleCare phone support.

     

     

    I called this issue in to Apple and included the link as SimonTemplar suggested (btw no whining necessary...everyone was helpful...). The support consultants (2, since my call was escalated to a senior consultant) reviewed my report, reviewed the thread, and worked through specific examples with me while on the phone.

     

    The phone support group is reporting the issue to engineering. 

     

    What engineering will do with it, I do not know and probably should have asked for specifics. 

     

    Anyway, if they follow up as promised, Apple is aware of the issue and working on it.

  • jon265 Calculating status...
    Currently Being Moderated
    Mar 3, 2012 7:06 AM (in response to Danger Cell)

    Same issue here in Connecticut, (7 Macs and an Apple TV between work and home) no Radio connection and

    it seems to have been a few days now. Doesn't matter which OS or iTunes version is installed. It's obviously

    not a top priority for Apple to let this issue linger so long.  The radio stations themselves must be upset about this too!

  • zaddel123 Calculating status...
    Currently Being Moderated
    Mar 3, 2012 7:14 AM (in response to Danger Cell)

    This discussion is getting ridiculous. I think that most of us would agree that there is a universal problem. That it is not something users can fix. That everyone all over the world is displeased about it. But at the same time folks, STOP WHINING! Get over it -- there are other things going on besides not being able to listen to iTunes Radio -- WAH WAH! Put your minds toward something constructive . Apple is the best company. That's why we bought Apples. Have some faith and know that they are aware of the problem and I'm sure they've heard ad nauseum from the radio community. Remember that Apple isn't benefitting from this temporary glitch. Why don't you all insert a CD or listen to the songs on iTunes that you've paid for. It's not as though the world of music as come to an end.

  • torndownunit Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2012 7:28 AM (in response to zaddel123)

    zaddel123 wrote:

     

    This discussion is getting ridiculous. I think that most of us would agree that there is a universal problem. That it is not something users can fix. That everyone all over the world is displeased about it. But at the same time folks, STOP WHINING! Get over it -- there are other things going on besides not being able to listen to iTunes Radio -- WAH WAH! Put your minds toward something constructive . Apple is the best company. That's why we bought Apples. Have some faith and know that they are aware of the problem and I'm sure they've heard ad nauseum from the radio community. Remember that Apple isn't benefitting from this temporary glitch. Why don't you all insert a CD or listen to the songs on iTunes that you've paid for. It's not as though the world of music as come to an end.

    You do know this is a support forum right?  It exists for people to post issues with Apple hardware and software and discuss them. 

  • jimmy boyfromchesapeake Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2012 7:32 AM (in response to torndownunit)

    Really torndownunit ? This is all you had to do on a Saturday morning was to critizise a bunch of people that you don't even know who have a love for music and their computers? You've got issues buddy. Get a life. And the next time you feel a strong desire to play Lord and Master over the masses, take an Ex-Lax.

  • zaddel123 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 3, 2012 7:35 AM (in response to torndownunit)

    Most forums, and I would think this one included, offer support to users, I agree. But by discussing problems amongst fellow users, we look for SOLUTIONS, we look for people to help us with a particular issue. There is no one on this forum who is going to be able to fix this iTunes Radio problem except for Apple. So what's the point of every user in the world writing in that they can't get radio access? What is that accomplishing? Maybe I picked the wrong forum, I much prefer the ones that deal with POSITIVE feedback and support, not those that go on ad nauseum stating the problem over and over and over again. We know there's a problem. We know there's nothing we can do about it. We know that Apple is aware of the problem. We know that they will fix it. The end. There is no more blood in this stone.

  • music_is_her_name Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2012 7:36 AM (in response to torndownunit)

    I have logged an Apple Express Case (#295081089).

     

    Phone support was very receptive to my input and helpful.

     

    Since it appears to be a widespread issue, phone support has escalated the problem to engineering (including references to this support stream and specific examples which I worked through with them while on the phone).

     

    So Apple is aware of the problem.

     

    For now, I suggest specific input which may help them debug and resolve the issue.

     

    Peace!

  • music_is_her_name Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2012 7:37 AM (in response to jimmy boyfromchesapeake)

    Right on,  Jimmy Boy!!!

    Peace!

  • torndownunit Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2012 7:38 AM (in response to zaddel123)

    zaddel123 wrote:

     

    Most forums, and I would think this one included, offer support to users, I agree. But by discussing problems amongst fellow users, we look for SOLUTIONS, we look for people to help us with a particular issue. There is no one on this forum who is going to be able to fix this iTunes Radio problem except for Apple. So what's the point of every user in the world writing in that they can't get radio access? What is that accomplishing? Maybe I picked the wrong forum, I much prefer the ones that deal with POSITIVE feedback and support, not those that go on ad nauseum stating the problem over and over and over again. We know there's a problem. We know there's nothing we can do about it. We know that Apple is aware of the problem. We know that they will fix it. The end. There is no more blood in this stone.

    The thing is this is a 'support community' though.  It's for Apple users to discuss issues.  So sorry, but I have to go with the theory that if you don't like a thread, just don't participate in it.  Talking about the issues helps some people vent and feel better.   I do not feel in anyway that this forum is a place for postive feedback.   It's a place to discuss support issues.  And I think Apple's lack of action on a problem is a support issues.  

  • torndownunit Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2012 7:41 AM (in response to jimmy boyfromchesapeake)

    jimmy boyfromchesapeake wrote:

     

    Really torndownunit ? This is all you had to do on a Saturday morning was to critizise a bunch of people that you don't even know who have a love for music and their computers? You've got issues buddy. Get a life. And the next time you feel a strong desire to play Lord and Master over the masses, take an Ex-Lax.

    Excuse me?  I think you quoted the wrong person.  I was saying that people should be posting about the problem here and discussing it.  That is what this forum is for   I think your comment was meant to be directed at zaddel123?  He's the one saying there is no point in dicussing it.

  • AlonzoSoftware Calculating status...
    Currently Being Moderated
    Mar 3, 2012 7:46 AM (in response to music_is_her_name)

    Hehe, Apple finally aware of the problem? Let us hope so.

     

    Yesterday they were not and got a strange answer from them that we could fix it ourselves (sure).

     

    OK, Apple is good but support must be much much better (the way they give support at the moment #$@&).

    If they better listened to people the problem probably was already fixed.

  • jimmy boyfromchesapeake Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2012 7:46 AM (in response to torndownunit)

    You are correct torndownunit 

     

    My apology.

     

    jb

  • zaddel123 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 3, 2012 7:46 AM (in response to torndownunit)

    I would bet that most people who log on to this forum are looking for answers, not others to join in their pity party. Maybe I'm different, but when I have any type of problem with my computer, network, hardware, software, I turn to the forum to find answers. I guess unlike you, when I have a problem and something isn't working, I don't find solace in others merely stating the problem, the whole reason I log on is to see if there are any solutions to a problem. But you're right, I can't bear reading anymore of this drivel. I have been an Apple user since the very first Apple was invented -- it was named LISA. Check it out. I have been working 100% on Apples ever since, my entire business runs on Apple, my entire personal computing runs on Apple. Whenever we have a problem we turn to the Apple forums for solutions and I would say that 99% of the time we find them. As you intimate, this forum is different and in your words you "do not feel IN ANY WAY that this forum is a place for positive feedback." that says it all right there.

  • torndownunit Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2012 8:05 AM (in response to zaddel123)

    zaddel123 wrote:

     

    I would bet that most people who log on to this forum are looking for answers, not others to join in their pity party. Maybe I'm different, but when I have any type of problem with my computer, network, hardware, software, I turn to the forum to find answers. I guess unlike you, when I have a problem and something isn't working, I don't find solace in others merely stating the problem, the whole reason I log on is to see if there are any solutions to a problem. But you're right, I can't bear reading anymore of this drivel. I have been an Apple user since the very first Apple was invented -- it was named LISA. Check it out. I have been working 100% on Apples ever since, my entire business runs on Apple, my entire personal computing runs on Apple. Whenever we have a problem we turn to the Apple forums for solutions and I would say that 99% of the time we find them. As you intimate, this forum is different and in your words you "do not feel IN ANY WAY that this forum is a place for positive feedback." that says it all right there.

     

    I am not saying *I* take solice in anything.  I am saying that by definition this forum is a community discussion forum.  So people are free to discuss anything relating to support issues.  This is a forum for any type of feedback that people want to post here.  You were implying in your previous post that people should only be posting positive feedback.  You are telling people what they should and shouldn't be posting in a thread.  You honestly expect no one to reply to that?   I guess since I have only been using Apple products for 20 years, my opinion means less than yours?

     

    Apple's support of late has been lacking and it should be ok to comment on that.  Just do a search on these forums for "Lion Wi Fi dropping" to show a good example of this.  You will find a 132 page thread of an issue that Apple refuses to even aknowlege that has not been fixed.   Sounds similar to what's going on with this radio issue.

     

    Customers have a right to be ******, and they have a right to post about it.

1 ... 5 6 7 8 9 ... 17 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (3)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.