What is your iPod firmware number, as shown in the iTunes summary page?
Do an iPod disk diagnostic, looks like your hardisk is dying, since you are experiencing a slow iPod.
Refer to this earlier post by tt2
It wont fix your problem, but help you decide to send it in for service or use it as an expensive paperweight.
However, there are other causes of iPod Slow connections, besides bad cables
Using Keyboard USB port (low power USB1.1)
Using USB Hubs (data bus is shared with other USB devices, hogging USB host controller resource)
Using Mcabook Pro shared USB port (Only one USB port is usable for iPod Restore and sync, the other is shared internally with other devices like iSight, bluetooth, infrared, keyboard)
USB ports on fron of PC
So these will affect your sync and Restore Operation.
Have a nice day!
Hi, thank you for the reply. The firmware number is 1.1.2
Its not a cable or usb problem. I have tried it on all usb ports and even on different computers with different cables.
I did that diagnostic check and these are the results:
Pending Sectors: 3
PowerOn Hours: 671
Temp: Current 19C
Temp: Min 53C
Temp: Max 247C
Any ideas what this could mean?? Like I say, it works fine when not connected to the computer.... :s
Your iPod Hardisk looks healthy, with zero Reallaocs and the low Pending Sectors are most likely due to Sync timeout.
The Temperature numbers are abit wonky, with min of 53C which is higher than the current Temperature of 19C.
I think an update of your firmware to 1.1.3 would solve your problems. (easier said than done, given your Restore issues)
Put your iPod in Disk Mode, see this Apple Support Article.
- Connect to your PC,
- launch iTunes, (if it does not open)
- Wait a while for iTunes to recognise the iPod
- Restore the iPod, which should update the firmware, (it will erase all your songs in the iPod.)
This is different from your previous Restore attempts as it is under DiskMode, but the Restore will update the Firmware, it may still be 1.1.2, but at least it will replace whatever 1.1.2 corruptions.
Can you Reboot your Windows and relaunch iTunes, then update the firmware this way.
1. Open in finder <yourname>/Library/iTunes/iPod Software Updates/
2. Remove the .ipsw and .ipsw.signature for the version you are wanting to drop, in this case, 1.1.2
3. Open iTunes and in Preferences uncheck automatic check for updates.
4. Connect iPod and select restore. It will ask you if you want to check for newer update. Select NO. All files will be removed and it will have to resync the entire library but it worked.
PS: try and do this in Diskmode.
I cant reboot windows at the moment, but have tried it on various machines with the same outcome.
I have tried that procedure, but itunes is in a loop. When i press restore, it wants to check for updates, and doesnt allow me to say no. So it downloads 1.1.2 again and tries to restore it with that, to no avail.
I've noticed when the ipod is in normal mode I always get error 1429, but when it is in disk mode, sync (write) to the ipod... and get error 1430 instead...
There seem to be a problem in the iTunes / iPod interface, not only in syncing but also the firmware update.
can you do the Device connectivity test, refer to this Article.
It could be your iPod Dock port is has some lint or dirt, I hope that you are connecting directly the USB cable to the bottom of the iPod and not via some iPod docking station, which may require genuine Apple USB cable.
I'm really out of troubleshooting ideas.
Maybe better to bring it in to Apple Store for the Genius to have a look.
It has been brought to my attention, not to assume anything, so please do a Hard Reset as below
- After charging till full charge, at least 2 hours (preferably 4 hours)
- Toggle the Hold switch, make sure you dont see the red mark when you do the next step
- Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs till the Apple Logo comes ON
- Then release the buttons
- Select your preferred language.
Here is the Apple support Article on the 5Rs
The connect back to the PC and do the connectivity again,
Alhough the tests does indicate that most likely the Apple mobile devices driver are not installed correctly, the best way would be to uninstall iTunes and delete all folders and files related to iTunes, and install iTunes again.
Please refer to this Apple Support Article.