13 Replies Latest reply: Mar 10, 2012 2:26 AM by rizwany25
rizwany25 Level 1 Level 1 (0 points)

Hi,

 

My ipod has been running slow recently. After I do a reset (centre and menu button) it restarts and works fine. It plays all the music fine, but the problems start when I plug it into the computer (have tried windows and mac).

 

 

After it has connected to the computer. Itunes is slow to pick up the ipod, and when it does, it just generally runs slow. I have tried to restore it, but it cannot restore it. (error 1429). I have even tried doing a disk utility format which doesnt work. (Verify and repair does not work either which ends up saying i should format!) I have tried connecting it to a windows computer and it does the same thing... The itunes also runs slow on there too, and when I try and access the ipod via my computer it just hangs. When i unplug the ipod, the computer suddenly works really quick again! (I have used many different ipod cables to no avail)

 

Yet there are songs on the ipod, and i know it works fine because they play perfectly fine whenever I want them to play. ie. if I gave you the ipod now, you wouldnt know there is an issue until you connect it to the computer! So I figure it has something to do with the way the ipod talks to the computer because when i ask it to play music, it can read it fine...

 

Can anyone help?

 

Any help is appreciated.

  • 1. Re: Ipod classic 160gb Mac problems
    Bilbo_cheshire Level 4 Level 4 (1,770 points)

    What is your iPod firmware number, as shown in the iTunes summary page?

     

    Do an iPod disk diagnostic, looks like your hardisk is dying, since you are experiencing a slow iPod.

    Refer to this earlier post by tt2

    https://discussions.apple.com/thread/3110831?tstart=240

     

    It wont fix your problem, but help you decide to send it in for service or use it as an expensive paperweight.

     

    However, there are other causes of iPod Slow connections, besides bad cables

    Mac

    Using Keyboard USB port (low power USB1.1)

    Using USB Hubs (data bus is shared with other USB devices, hogging USB host controller resource)

    Using Mcabook Pro shared USB port (Only one USB port is usable for iPod Restore and sync, the other is shared internally with other devices like iSight, bluetooth, infrared, keyboard)

     

    Windows

    USB ports on fron of PC

    USB Hubs

     

    So these will affect your sync and Restore Operation.

     

    Have a nice day!

  • 2. Re: Ipod classic 160gb Mac problems
    rizwany25 Level 1 Level 1 (0 points)

    Hi, thank you for the reply. The firmware number is 1.1.2

     

    Its not a cable or usb problem. I have tried it on all usb ports and even on different computers with different cables.

     

    I did that diagnostic check and these are the results:

     

    Retracts; 399

    Reallocs: 0

    Pending Sectors: 3

    PowerOn Hours: 671

    Start/Stops: 984

    Temp: Current 19C

    Temp: Min 53C

    Temp: Max 247C

     

    Any ideas what this could mean?? Like I say, it works fine when not connected to the computer.... :s

  • 3. Re: Ipod classic 160gb Mac problems
    Bilbo_cheshire Level 4 Level 4 (1,770 points)

    Your iPod Hardisk looks healthy, with zero Reallaocs and the low Pending Sectors are most likely due to Sync timeout.

    The Temperature numbers are abit wonky, with min of 53C which is higher than the current Temperature of 19C.

    I think an update of your firmware to 1.1.3 would solve your problems. (easier said than done, given your Restore issues)

     

    Put your iPod in Disk Mode, see this Apple Support Article.

    http://support.apple.com/kb/HT1363?viewlocale=en_US

     

    1. Connect to your PC,
    2. launch iTunes,  (if it does not open)
    3. Wait a while for iTunes to recognise the iPod
    4. Restore the iPod, which should update the firmware, (it will erase all your songs in the iPod.)

     

    This is different from your previous Restore attempts as it is under DiskMode, but the Restore will update the Firmware, it may still be 1.1.2, but at least it will replace whatever 1.1.2 corruptions.

    Good Luck!

  • 4. Re: Ipod classic 160gb Mac problems
    rizwany25 Level 1 Level 1 (0 points)

    Hey, thank you. I thought that about the temperature too. Odd.

     

    I have tried the diskmode restore, and it always comes back with error 1430.

     

    When I clicked on check for updates, itunes tells me that the current version is the most uptodate. Is there any other way I can update to 1.1.3?

  • 5. Re: Ipod classic 160gb Mac problems
    rizwany25 Level 1 Level 1 (0 points)

    I tried to format in disk utility, and get this error:

     

    Disk Erase failed with the error:

    POSIX reports: The operation couldn’t be completed. Input/output error

  • 6. Re: Ipod classic 160gb Mac problems
    Bilbo_cheshire Level 4 Level 4 (1,770 points)

    Can you Reboot your Windows and relaunch iTunes, then update the firmware this way.

     

     

    1. Open in finder <yourname>/Library/iTunes/iPod Software Updates/

    2. Remove the .ipsw and .ipsw.signature for the version you are wanting to drop, in this case, 1.1.2

    3. Open iTunes and in Preferences uncheck automatic check for updates.

    4. Connect iPod and select restore. It will ask you if you want to check for newer update. Select NO. All files will be removed and it will have to resync the entire library but it worked.

     

    PS: try and do this in Diskmode.

     

    Good Luck!

  • 7. Re: Ipod classic 160gb Mac problems
    rizwany25 Level 1 Level 1 (0 points)

    I cant reboot windows at the moment, but have tried it on various machines with the same outcome.

     

    I have tried that procedure, but itunes is in a loop. When i press restore, it wants to check for updates, and doesnt allow me to say no. So it downloads 1.1.2 again and tries to restore it with that, to no avail.

     

    I've noticed when the ipod is in normal mode I always get error 1429, but when it is in disk mode, sync (write) to the ipod... and get error 1430 instead...

  • 8. Re: Ipod classic 160gb Mac problems
    Bilbo_cheshire Level 4 Level 4 (1,770 points)

    There seem to be a problem in the iTunes / iPod interface, not only in syncing but also the firmware update.

    can you do the Device connectivity test, refer to this Article.

    http://support.apple.com/kb/HT1369

     

    It could be your iPod Dock port is has some lint or dirt, I hope that you are connecting directly the USB cable to the bottom of the iPod and not via some iPod docking station, which may require genuine Apple USB cable.

    I'm really out of troubleshooting ideas.

    Maybe better to bring it in to Apple Store for the Genius to have a look.

    Good Luck!

  • 9. Re: Ipod classic 160gb Mac problems
    rizwany25 Level 1 Level 1 (0 points)

    Thank you for your help,

     

    I get the exact same results that are on that page, the mobile device is yellow and the ipod shows as not connected.

     

    I am connecting directly to the computer. Have used the charger that came with both ipods and iphone to no avail.

     

    Is there nothing else i can try?

  • 10. Re: Ipod classic 160gb Mac problems
    Bilbo_cheshire Level 4 Level 4 (1,770 points)

    It has been brought to my attention, not to assume anything, so please do a Hard Reset  as below

     

    1. After charging till full charge, at least 2 hours (preferably 4 hours)
    2. Toggle the Hold switch, make sure you dont see the red mark when you do the  next step
    3. Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs till the Apple Logo comes ON
    4. Then release the buttons
    5. Select your preferred language.

    Here is the Apple support Article on the 5Rs

    http://www.apple.com/support/ipod/five_rs/classic/

     

    The connect back to the PC and do the connectivity again,

     

    Alhough the tests does indicate that most likely the Apple mobile devices driver are not installed correctly, the best way would be to uninstall iTunes and delete all folders and files related to iTunes, and install iTunes again.

    Please refer to this Apple Support Article.

    http://support.apple.com/kb/HT1923

     

    Good Luck!

  • 11. Re: Ipod classic 160gb Mac problems
    CaliforniaHighwaysGuy Level 2 Level 2 (270 points)

    Note: Before you delete all folders and files related to iTunes, I'd squirrel away a copy of your .itl files, your "Previous Itunes Library" directory, and any music files.

  • 12. Re: Ipod classic 160gb Mac problems
    Bilbo_cheshire Level 4 Level 4 (1,770 points)

    CHG, thanks for the tip,

    Rizwany, read this detailed post from CHG, http://cahighways.org/wordpress/?p=5493

     

    There are great tips which cant fit here.

  • 13. Re: Ipod classic 160gb Mac problems
    rizwany25 Level 1 Level 1 (0 points)

    Thank you guys for the continual help. tbh doing a hard reset is a regular occurance. I have to do it all the time, and the ipod resets itself anyway (as in the apply symbol comes on for a good 30 seconds or so everytime it is disconnected from the computer)