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iCloud calendar doesn't send invitations to Gmail users...

55236 Views 60 Replies Latest reply: Apr 5, 2014 4:24 AM by Brian.Black RSS
  • Andrey Level 2 Level 2 (335 points)

    I've been in contact with a Senior Advicor from MobileMe for 2-3 weeks now, and they have escalated my issue several times and haven't been able to pinpoint what is causing it. The 2 things they had me do is make sure my AppleID had an @me.com address associated with it, and make sure that the login for my AppleID is not used as an alternate mailing address on any OTHER AppleIDs. Get a little bit frustrated that this has been going on for almost a month now and the engineers at Apple can't get their stuff together. Why do I sound mad? They deleted all of my reminders when I gave them access to my account for testing purposes.

  • lf23 Calculating status...

    I found something.

     

    I changed the XXXXXXX@gmail.com Email/iCloud-ID to XXXXXXX@googlemail.com - und suddenly the invitations (as push) work.

     

    maybe the problem is not on apple's but on google's side?

  • Untmdsprt Level 2 Level 2 (375 points)

    Using the xxxxx@googlemail.com works for me too, and not the xxxxx@gmail.com.

  • RandyBrown Level 1 Level 1 (35 points)

    SUCCESS!  Using Googlemail instead of gMail works! 

    ...BUT...  Now that the .gmail.com address is no longer related to my account, if someone tries to Facetime or iMessage me via my .gmail account, it's not gunna work.. right?

  • Lezz Level 1 Level 1 (0 points)

    Didn't solve our problems

  • Lezz Level 1 Level 1 (0 points)

    Does your @googlemail appleID have the @me.com email address setup al an alternate email address?

  • lf23 Level 1 Level 1 (0 points)

    It had, but I deleted it. Now, there is only my googlemail.com adress as the iCloudID/primary adress.

  • rochech Calculating status...

    Hello,

    I'm having the same problem. I tried many hints founds in the forums : changing gmail to googlemail, ticking/unticking various checkboxes, removing associated emails... nothing changes.

    I can receive invites on my @me.com email only, not on the @gmail.com, which is the AppleID. And I can't send any invites.

     

    Very frustrating !

     

    If anybody had new ideas, I would be very happy !

  • Andrey Level 2 Level 2 (335 points)

    The case I had open with the Senior Advisor at MobileMe support has been resolved after almost a month. The issue that prevented me from sending/receiving calendar invitations was related to the email address that I use for my AppleID being associated as an alternate contact address for two other AppleIDs. The weird thing is that I couldn't see the association when I was logged in to the two other accounts. The addresses had to be manually removed from the system, and as soon as they were, my invitations started working as if nothing had ever happened. I strongly encourage anyone who is experiencing this issue to contact iCloud/MobileMe chat support and reference this discussion. You should be able to escalate your case to a Senior Advisor so that the issue can be efficiently resolved.

  • MartyJO Calculating status...

    Andrey is absolutely correct. My wife and I were having the same problem, unable to send or receive invites using our @me.com accounts.

    We had 4 different apple IDs, 2 @hotmail.com and 2 @me.com, so I googled "appleid" clicked on "My Apple ID" website, far right mid screen "Manage your account>", logged in using all of our Apple IDs one at a time and under "Name, ID, Email Addresses>" I deleted all additional emails and only left the "Apple ID and Primary Email Address" for each account. Fixed the problem, invites now work.

  • PatrickNL Level 1 Level 1 (0 points)

    I read the first post and did some testing myself. In order to fully explain what I did, I'll have to tell you what I have:

    I started using Apple when is was still .Mac, so I have an active @mac.com address. That was later "upgraded" with an @me.com alias (which I don't give out or use). I also have an info@"myowndomain".nl and a work-email (patrick@"work".nl)

     

    Because I'm still using my MacBook Pro 1,1 (Core Duo), I wanted to test an additional iCloud account for my iPhone 4 without the risk of loosing access to my Address Book etc. And boy, am I glad I created that test-account!!!

     

    So to sum it up so far:

    MM@mac, MM@me, info@, work@ and iCloud@me (Are you all still with me??)

     

    I created a new event on iCloud.com and invited my other four mail adresses. Only ONE invite made it to Mail.app, which was work@. Amazingly enough the event did show up in my iCal 5.0 calendar. Twice to be exact (one for MM and one for info@). I did get notifications from the app, but not in my e-mail... :-S

     

    On iCloud.com I turned the "pref" for using iCloud only to recieve events off for my iCloud@ address. First I deleted the first invite. Same thing happend: 1 email notification to work@. But the event did disappear from iCal. Then I made a new invite on iCloud.com. Exactly the same as the first time and not very surprisingly: the exact same results... Also deleted that.

     

    So I logged on to manage my MobileMe AppleID. It turned out that my MM@mac was set as my primairy address. And MM@me and info@ were both registered as additional addresses. So I deleted the last two, leaving only my MM@mac. And work@ was abscent from this list all together, btw.

     

    Then I proceded once again to create a new invite from iCloud.com to my other 4 e-mail addresses. (Just like the other two times). Again I did get an invite in my work@ mailbox, but now also in my info@ account. YEEY. Still nothing on MobileMe, though...

    But the event did show up in iCal again: once for info@ and once for MM.

    Only one invite and iCal placing for MM makes sence, because @me.com it merely an alias, not a different mailbox ;-)

     

    So.........

    My conclusion is now that this is truely a problem on Apple's side, not Google or anyone else!

    As soon as an email address is linked to an Apple ID, it will remain in the iCloud. If your Apple ID is still on MobileMe, then everything works just fine. (Yes, I did that reverse test as well.)

    Also it seems that the .ics file is correctly pushed from caldav.icloud.com to cal.me.com, while the email sending it gets stuck with its head in the iCloud.

     

    I suspect it will have something to do with that both MobileMe and iCloud are using the @me.com extention. And to be honest, as soon as I heard that new iCloud members would obtain @me.com addresses, I wondered if that wasn't going to lead to some serious trouble... Turns out: YEP.

     

    Apart from that, I do believe that Apple should thurn that "pref" off by default!!

    I think there are so many people that created an Apple ID just to have access to the iPhone App Store and linked that to their third party email account, but do not use their @me.com mail address nor ever log on to iCloud.com. And for Apple to make all those people log on just to click off one checkbox??? I don't think so. Do you??

     

    Well, anyway, I hope this helps. Any questions? I'll be happy to do some more testing :-)

  • rochech Level 1 Level 1 (0 points)

    Hello,

     

    Following my previous post, I contacted the online mobileme Support. After some basic tests I asked the issue to be escalated and I was then put in contact with a higher level technician. I stayed in contact with this man during two weeks as he re-escalated the file to engineering department.

    The problem has just been solved, the solution after all is the one stated previously : they removed my gmail email from other Apple IDs I had. I don't know why, but I coundn't do it myself via the AppleID interface as my concerned email wasn't shown.

     

    So once again if you encounter the same thing and after having passed the various basic checks they have to perform, you should mention this topic to the Engineering department

  • Lezz Level 1 Level 1 (0 points)

    YES! Contacting apple support also solved my problem. I Also couldn't remove (or see) that my appleID was registered with an old MobileMe account that was no longer active (Was a 30 day free trial that I didn't continue). I think at one point in december they rolled all MobileMe accounts over to iCloud somewhere in December (as it stopped working for me in December) and my email address conflicted on both accounts...

     

    Support escalated the case and the address was manually removed by an employee and it started working like before.

  • DL123 Calculating status...

    Brian,

    Thanks for this - i've been trying to figure this out, on and off, for several weeks - it was VERY frustrating but I'm grateful you solved it.

    Thanks

  • gruffybear Calculating status...

    I just followed the above about going in to appleid.apple.com and removing the alternative emails.  It still didn't work, but I found in my System Preferences on my Mac that I was still signed in to MobileMe.  Once I signed out, it started to work like a charm.

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