itunesTRK
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Q: menu bar invisible

I have been troubleshooting a problem now for months.

 

When I bring up iTunes (64-bit) the menu bar is invisible.  If I hover over the area I can select the items.

 

I also cannot type anything in the search/find box (while in "Music")

 

I have tried bring up the PC in Safe mode to eliminate my video card, but it doesn't change anything.

Windows 7

Posted on Mar 5, 2012 2:00 PM

by b noir,Solvedanswer
b noir b noir
Level 9 (72,129 points)
A:

When I bring up iTunes (64-bit) the menu bar is invisible.  If I hover over the area I can select the items.

 

I also cannot type anything in the search/find box (while in "Music")

 

The missing menus at the top of iTunes (in recent versions) can indicate trouble with the Segoe UI fonts on your system. It's a new symptom of a problem that can also cause text to go missing from the Device tab in iTunes.

 

Unfortunately it's a bit trickier to deal with on Windows 7 systems than Vista or XP. (The "Vortical" instructions which can fix it for almost all folks on Vista and XP aren't applicable to Windows 7.)

 

Try having a look through the following (unfortunately very long) topic. It contains a lot of information on the Windows 7 variants of this, and possible methods for fixing the various Segoe UI-related issues that might be in play:

 

iTunes 10.1 Missing Text

Posted on Mar 5, 2012 2:03 PM

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Q: menu bar invisible

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  • by b noir,Solvedanswer

    b noir b noir Mar 5, 2012 2:03 PM in response to itunesTRK
    Level 9 (72,129 points)
    Mar 5, 2012 2:03 PM in response to itunesTRK

    When I bring up iTunes (64-bit) the menu bar is invisible.  If I hover over the area I can select the items.

     

    I also cannot type anything in the search/find box (while in "Music")

     

    The missing menus at the top of iTunes (in recent versions) can indicate trouble with the Segoe UI fonts on your system. It's a new symptom of a problem that can also cause text to go missing from the Device tab in iTunes.

     

    Unfortunately it's a bit trickier to deal with on Windows 7 systems than Vista or XP. (The "Vortical" instructions which can fix it for almost all folks on Vista and XP aren't applicable to Windows 7.)

     

    Try having a look through the following (unfortunately very long) topic. It contains a lot of information on the Windows 7 variants of this, and possible methods for fixing the various Segoe UI-related issues that might be in play:

     

    iTunes 10.1 Missing Text

  • by itunesTRK,

    itunesTRK itunesTRK Mar 7, 2012 1:45 PM in response to b noir
    Level 1 (0 points)
    Mar 7, 2012 1:45 PM in response to b noir

    Thanks very much.  Interesting how such a simple problem has such an evasive solution.

     

    After going through about 3 pages of this thread it became apparent that fonts were a good place to look.

     

    I am running Win 7 x64 and the Segoe fonts did not show at all, yet if I used Windows Explorer and went to c:\windows\fonts there was the whole set of them.

     

    I simply double-clicked the first in each group (there are several variants, like bold, italic, etc.) and this brought up a font viewer with the option to Install, which I did.  (If you by mistake try one that's already installed it will tell you and allow you to cancel)

     

    Once I intalled the whole set (segoe*.*) everything now works in iTunes, including being able to type in the search box.

     

    Thanks again

    ...tom

  • by b noir,

    b noir b noir Mar 7, 2012 2:14 PM in response to itunesTRK
    Level 9 (72,129 points)
    Mar 7, 2012 2:14 PM in response to itunesTRK

    Excellent news, Tom. Many thanks for reporting back with the details of your resolution, too. That looks like a good thing to try first up with this on a Windows 7 system (rather than having to delve into the registry and so forth).

  • by patrimron,

    patrimron patrimron Sep 3, 2012 4:22 PM in response to b noir
    Level 1 (0 points)
    Sep 3, 2012 4:22 PM in response to b noir

    http://chris.pirillo.com/fix-windows-vistas-fonts/  this worked for me!

  • by yeti63,

    yeti63 yeti63 Oct 20, 2012 4:32 PM in response to patrimron
    Level 1 (0 points)
    Oct 20, 2012 4:32 PM in response to patrimron

    This is just idiotic. Apple should provide us with a straight fix, not this goose chase to find a solution. I think it will be Spotify for me from no on

  • by susieq49,

    susieq49 susieq49 Nov 25, 2012 3:35 PM in response to patrimron
    Level 1 (0 points)
    Nov 25, 2012 3:35 PM in response to patrimron

    Thank you!  I had the same problem and had already tried several fixes, even uninstalling and reinstalling iTunes.  This finally fixed it for me!

  • by Gabhan,

    Gabhan Gabhan Jan 29, 2013 4:15 AM in response to itunesTRK
    Level 1 (0 points)
    Jan 29, 2013 4:15 AM in response to itunesTRK

    I had to copy the segoe*.ttf files from my fonts folder into a temp folder, then reinstall each one. Even though Windows 7 said each one was already installed and prompted me to overwrite them, once I had done this, iTunes was back working. I had uninstalled / reinstalled iTunes prior to that with no luck. Thanks so much for the solution..

  • by Ascatt,

    Ascatt Ascatt Jun 9, 2014 7:48 AM in response to Gabhan
    Level 1 (0 points)
    Jun 9, 2014 7:48 AM in response to Gabhan

    I too had to copy the segoe fonts files to a temp folder and reinstall, and it worked.  Thanks!