5 Replies Latest reply: Feb 5, 2014 10:06 PM by MPagani
christianfromwestminster Level 1 Level 1 (0 points)

We use a corporate disclaimer, signature, logo at the end of all our emails, but when emails are sent via iPhone, the recipient only receives a "?" in place of the signature.

I'm assuming this is due to the message being sent out in either Rich Text or Plain Text. 


Is there a way for me to have our corporate owned iPhones send messages in HTML so that this signature will appear in all outgoing email?  I have set my ActiveSync rules to allow HTML, but I'm thinking that is only for incoming, since this isn't working for me.

I appreciate your help in advance.

iPhone 4S, iOS 5.0.1, ActiveSync, Exchange 2010
  • 1. Re: Can I force mail to be sent in HTML format (ActiveSync, EX2010)
    KiltedTim Level 8 Level 8 (37,810 points)

    Is the signature text or an image? If it's an image consider just changing it to a standard text signature. HTML e-mail is great and all, but there are an awful lot of people out there who lock down their e-mail clients so that they will only display plain text to avoid the risks involved with html mail.

  • 2. Re: Can I force mail to be sent in HTML format (ActiveSync, EX2010)
    christianfromwestminster Level 1 Level 1 (0 points)

    Actually the signature or disclaimer isn't so much the issue but rather the logo. We use images in our email signatures such as logos or other marketing images. It is a marketing tool for us and plain text doesn't allow us to utilize images.


    Ive read more on all of this and it seems that sending as HTML is not an option at this point. I think Apple needs to take a look at this if they are going to continue pursuing the corporate market. So many people utilize logos in their email signatures.



  • 3. Re: Can I force mail to be sent in HTML format (ActiveSync, EX2010)
    PackDude Level 1 Level 1 (5 points)

    We are facing the same issue.  We have a transport rule that grabs the user's info out of Active Directory and populates the fields we tell it to and then adds an image of our company logo at the bottom.  We have looked at how other companies have done it and it seems like they are attaching several images to each message.  I would rather avoid that kind of overhead.

    The signature works fine in Outlook, but when Apple users send a message, the link for the image shows up as a link instead of the image.  If you use any html formatting in the email, it gets sent as html and the signature shows up fine.  I tested this by just changing some text to bold.  Several of our execs use iPhones and Macs and asking them to do this just to 'trick' it into html format isn't going to work.

  • 4. Re: Can I force mail to be sent in HTML format (ActiveSync, EX2010)
    off_the_wall Level 1 Level 1 (0 points)

    I know this is an old thread but I've got the same issue with my Exchange system. Your comment solved it for me. We simply bold the signature in the iPhone Mail preferences. This causes the iPhone to send every message as rich text automatically and the Exchange system then attaches the disclaimer in full html format with logo and text formatting the same as the desktop machines.


    It's a little bit of a pain at first to get everyone to change their signature in the iPhone but after that, all corporate email sent via the iPhones has the same look to the Exchange disclaimer.

  • 5. Re: Can I force mail to be sent in HTML format (ActiveSync, EX2010)
    MPagani Level 1 Level 1 (0 points)

    We are making use of Exclaimer Signature Manager for exchange which has resolved this issue. If you need more info or the best place for pricing please send me a message.