annfrombath

Q: delete wrong apple ID from the appstore login

when I try to update my apps on the ipad the box that pops up has the wrong apple ID in it and I can not change it no matter what I do.  I have re set the info in the settings and when viewed there the info is correct.  When I get into the app store I still get the wrong ID no matter what I do... anyone have any suggestions

iPad

Posted on May 25, 2011 6:10 AM

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Q: delete wrong apple ID from the appstore login

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  • by lgpars,Helpful

    lgpars lgpars Mar 6, 2012 1:54 PM in response to Chris CA
    Level 1 (5 points)
    Mar 6, 2012 1:54 PM in response to Chris CA

    Chris, I tried your solution but it did not work for me.  I have changed my email address/sign-in at the Apple site and in ITunes both but my IPhone and IPad will not pick up the new Apple ID and there is no way to change it anywhere.  When I go into Settings, Store, and touch the Apple ID which has my old email address/sign-in still, there is nothing that comes up where I can edit it.  A screen comes up with my Apple ID at the top (not changeable) with with four options as follows:  1. View Apple ID (all that does is once again take me to somewhere that once again wants my Apple ID password and it has my old email address/sign-in that cannot be changed).  2.  Sign Out  3.  IForgot (for a password that you forgot)  and 4. Cancel. 

     

    In ITune when I click on Sign In it will bring up a screen where both the User Name and Password are blank and I can fill it in with my correct information.  But I simply cannot get my IPhone and IPad changed and, therefore, cannot get into ITunes at all on either device.  This is really getting frustrating.  I contacted ITunes Support and they could not figure it out either and advised me to go to technical support which I will not do because I will not pay for technical support.  Any other suggestions?

  • by lgpars,

    lgpars lgpars Mar 6, 2012 2:18 PM in response to De'Ann
    Level 1 (5 points)
    Mar 6, 2012 2:18 PM in response to De'Ann

    Can you tell me where to find the Edit button once you go into Apps store and then into Categories?  When I go to the bottom and click on the Apple ID, it just bring up another box with my Apple ID permanently in there (which is wrong) and four categories: View Apple ID, Sign Out, iForgot, and Cancel.  There is nowhere I see an Edit button at all to edit the user name.  I can find no way to change this on my IPad or IPhone.  My Apple ID is correct at the Apple site and on ITunes but I cannot get it changed on my IPhone or IPad.  I am about ready to scream and can get no help from ITunes. 

  • by Chris CA,

    Chris CA Chris CA Mar 6, 2012 2:40 PM in response to lgpars
    Level 9 (79,548 points)
    iPhone
    Mar 6, 2012 2:40 PM in response to lgpars

    lgpars wrote:

     

    Chris, I tried your solution but it did not work for me.  I have changed my email address/sign-in at the Apple site and in ITunes both but my IPhone and IPad will not pick up the new Apple ID and there is no way to change it anywhere.  When I go into Settings, Store, and touch the Apple ID which has my old email address/sign-in still, there is nothing that comes up where I can edit it.  A screen comes up with my Apple ID at the top (not changeable) with with four options as follows:  1. View Apple ID (all that does is once again take me to somewhere that once again wants my Apple ID password and it has my old email address/sign-in that cannot be changed).  2.  Sign Out  3.  IForgot (for a password that you forgot)  and 4. Cancel. 

    On the iPhone and iPad, go to Settings > Store.

    Tap the AppleID then Sign out.

    Sign in with the correct AppleID.

  • by Chris CA,

    Chris CA Chris CA Mar 6, 2012 2:42 PM in response to lgpars
    Level 9 (79,548 points)
    iPhone
    Mar 6, 2012 2:42 PM in response to lgpars

    lgpars wrote:

     

    Can you tell me where to find the Edit button once you go into Apps store and then into Categories?  When I go to the bottom and click on the Apple ID, it just bring up another box with my Apple ID permanently in there (which is wrong) and four categories: View Apple ID, Sign Out, iForgot, and Cancel. 

    There is no Edit button.

    You need to Sign out then Sign in with the correct account.

  • by ddevil61,Helpful

    ddevil61 ddevil61 Mar 8, 2012 11:32 AM in response to annfrombath
    Level 1 (5 points)
    Mar 8, 2012 11:32 AM in response to annfrombath

    So here's one for ya.

     

    I'm signed in to the Apple store with the correct ID. I can verify this by going into settings-->itunes-->etc... Also by going into the itunes app itself and scrolling to the bottom of the screen.

     

    Here's the problem. When I go into the app store and try updating apps that I'm absolutely certain I purchased with the ID that i'm signed in with (my ID), it asks for the password to my wife's apple ID. I could just enter her password and all is fine and dandy EXCEPT it would make me pay for the app again since it was not originally purchased under her ID.

     

    It seems to me that somewhere in the programming some master file that lists what ID the apps should be associated with became corrupted and now shows the wrong ID. Then only way I've found around this is to update the apps in iTunes on my computer first then sync my phone. Seems to not have any problem doing it that way.

     

    This problem seems to be isolated to my iPhone 4s as I have an iPad 1st gen signed into my apple ID and updates the same apps without any problem on the device itself. Any smart programmers out there think they could write an executable program to fix the prob?

  • by lgpars,

    lgpars lgpars Mar 8, 2012 12:09 PM in response to Chris CA
    Level 1 (5 points)
    Mar 8, 2012 12:09 PM in response to Chris CA

    Chris, I FINALLY got my IPhone and IPad set in Store to the right email address.  The first time I tapped on my old email name it only came up with those four selections that I mentioned before.  But I did it again and it finally came up with a place to put in a new email.  THANK YOU, THANK YOU, THANK YOU as that fixed everything and ITunes is now bringing up my correct email in the sign-in screen on my IPhone and IPad.  I was just about to pull all my hair out.  Why ITunes could not figure this out is beyond me.

  • by Sdraper,

    Sdraper Sdraper Mar 18, 2012 7:04 PM in response to differenttake
    Level 1 (0 points)
    Mar 18, 2012 7:04 PM in response to differenttake

    Yea nothing that you guys have said has even come close to fixing the problem, i still have 9 updates. All asking for me to pay again with the wrong apple id, awesome.

  • by captaincarealot,

    captaincarealot captaincarealot Mar 18, 2012 7:14 PM in response to annfrombath
    Level 1 (90 points)
    Mar 18, 2012 7:14 PM in response to annfrombath

    If you try to update your apps and it shows another appleid then that means those apps were downloaded with that appleid. Has anyone else used your ipad? If the apps are free delete them and download them again. Whenever it apps need to be update they show the appleid that they were downloaded with and enter that password.

  • by Sdraper,

    Sdraper Sdraper Mar 18, 2012 7:26 PM in response to captaincarealot
    Level 1 (0 points)
    Mar 18, 2012 7:26 PM in response to captaincarealot

    I have only downloaded 1 app with another apple id, and that app isnt one of the ones that im trying to update. I want to update them on the origonal apple id they were bought with

  • by captaincarealot,

    captaincarealot captaincarealot Mar 18, 2012 7:34 PM in response to Sdraper
    Level 1 (90 points)
    Mar 18, 2012 7:34 PM in response to Sdraper

    Do you have access to the email account that the email address is showing that needs to be updated. If you have access to that email account then reset the password for that account.

     

    Follow the steps in this article to reset your password. http://support.apple.com/kb/HE36?viewlocale=en_US

     

    If that does not work you willl need to contact iTunes support to help yiou reset your passwords for the email account you downloaded the apps with.

    Contact itunes support here. http://www.apple.com/support/itunes/

  • by Sdraper,

    Sdraper Sdraper Mar 18, 2012 9:58 PM in response to captaincarealot
    Level 1 (0 points)
    Mar 18, 2012 9:58 PM in response to captaincarealot

    I have access to both accounts, how does resetting the password allow me to update with the account they were orginally bought with

  • by elberkeley,

    elberkeley elberkeley Mar 19, 2012 7:55 PM in response to De'Ann
    Level 1 (0 points)
    Mar 19, 2012 7:55 PM in response to De'Ann

    Thank you so much! You solved my mystery!

  • by NCMD,

    NCMD NCMD Mar 20, 2012 4:28 PM in response to Chris CA
    Level 1 (0 points)
    Mar 20, 2012 4:28 PM in response to Chris CA

    This does not work. I have done it over and over. It keeps showing an account I have never used to buy anything. It is also showing this id for facetime (never used) and imessage (never used). It is only doing this on my new iPad that I am ready to throw out the window.

  • by avdim,

    avdim avdim Mar 26, 2012 8:53 AM in response to annfrombath
    Level 1 (5 points)
    Mar 26, 2012 8:53 AM in response to annfrombath

    I have two different Apple IDs for different AppStores, one US and one German.  When updating applications only one of them is suggested no matter from which ID application was originally purchased with no option to change it. So I can upgrade apps from one account normally and the only option for other is sign out, sign in with different ID, delete application and install it again. But that does not help next time upgrade will come, I should go through reinstall procedure again and again.

    The strange thing is that at some unknown point “default” account have changed and now I can normally upgrade other set of applications and must reinstall another, they simply switched.

    I used iFile to look into applications plist’s and saw that correct apple id’s were stored against each app. There is some global setting not equal to the ID you are currently logged in AppStore that is used as a default ID for all apps updates. Maybe somebody can point me the file with it so I can at least edit it manually.

  • by Chris CA,

    Chris CA Chris CA Mar 26, 2012 9:39 AM in response to NCMD
    Level 9 (79,548 points)
    iPhone
    Mar 26, 2012 9:39 AM in response to NCMD

    NCMD wrote:

     

    This does not work. I have done it over and over. It keeps showing an account I have never used to buy anything.

    You log out but you keep seeing an account logged in?

    Select the iPad in iTunes and Restore it.

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