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How can I get artwork to upload and display consistently?

1552 Views 11 Replies Latest reply: Apr 13, 2012 9:58 AM by stevemazich RSS
stevemazich Calculating status...
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Mar 5, 2012 9:59 AM

There are inconsistancies with my experience compared to others. The main similarity is that artwork is not uploading consistatly. I'm seeing the following:

Some artwork that dispplays in iTunes doesn't display on my iPhone (my only iTunes Match enabled device)

Some artwork on songs purchased from iTunes Store doesn't display.

Some artwork on songs purchased from iTunes Storewill display on some songs from an album but not the entire album.

Some artwork that I have added manually will display on some songs but not the entire album.

Artwork thumbnail will display in album list but won't diaplay for individual songs.

I have tried deleting artwork and letting iTunes find it again. I have tried using 600x600 size images. I have verified that artwork size doesn't matter. I've added 1200x1200 artwork and it displays through iTunes Match on my iPhone. For the most part I get artwork that iTunes can't find from Amazon's mp3 store or Discogs.com. Again, some of what I get fromAmazon will display, some won't. Same for Discogs.

I can't find any consistancies in any of it. Everything I think of to try is contradicted by other songs in my library. I've searched through the discussions and tried everything suggested. I've deleted and reupped or re"matched" my library 3 times now.

It seems as if there are no answers.

iPhone 4, iOS 5
  • Michael Allbritton Level 6 Level 6 (16,190 points)

    RIght now this is a server-side issue and there is almost nothing we as end-users can do. The only thing we can do is to make sure we've got the artwork applied in iTunes. Apple is going to have to fix this on the server-side.

  • Michael Allbritton Level 6 Level 6 (16,190 points)

    Obviously it's nothing official since this is a user-to-user forum, and Apple does not actively participate here. However, as you say, it makes sense since pretty much all of the trouble shooting steps the regulars have done don't seem to make much difference.

  • Angelo79 Calculating status...

    Wow Steve. I can't believe I have found someone with the exact same issues as I do and when you said in your original post that you couldn't find any "consistencies" with the artwork problems, I said to myself this guy is going through the same **** as I am. When I first heard of iTunes Match for the first time, I spent a whole day adding the missing artwork to my 1258 albums. After purchasing iTunes Match and letting it scan my whole library, there were some 80 albums that had lost their cover art in my library. This is a part from the fact that some albums that DO have cover art do not have their artwork appear on my iPhone and iPad. I have also noticed some albums have their artwork appear on the album page but not when i'm on the artist or individual song page.

     

    I did notice one thing though that I hope they fix. There are some albums of mine, which are compilations of various artists, that I rather have regrouped under one artist for easy finding. When I tried modifying the artist for a complete album which cover art is displayed, the cover art would disappear from my devices.

     

    This shows me that there are many sorting issues that will have to be corrected and I'm guessing alot of them are related to the album cover art issues.

     

    I justed wanted to add the fact that I have noticed the exact same issues as you did and hoping that this will all be resolved someday by Apple because I don't think there is anything more we can do.

  • Angelo79 Level 1 Level 1 (0 points)

    Well Steve that was a helpful tip you gave me. But like many things I've tried recently to solve certain issues, this also created a new problem for me.

     

    I selected all the songs from a Ciara CD which have various artists featured on certain of them. I did as you said. Went in the info for the set of songs on this album, entered "Ciara" in the "Album Artist" and as soon as I did this, the artwork disappeared from the cover on my devices, in the artist sorted tab. If I go in the album tab, this album figures perfectly with all songs sorted by "Ciara" and artwork showing perfectly. What's even weirder is that if I go back to the artist sorted tab, where my Ciara album has no thumbnail covert art, and tap on that album, I will get the covert art showing and songs sorted perfectly. I don't get it. I notice that everytime I manually change some info for a song, something goes wrong with the artwork? Do you get this as well? "Group by Album Artist" in my Music settings on my iPad is set On obviously.

     

    If I go to the individual song tab, I get artwork showing for every Ciara solo songs on that album but ever Ciara feat. X has no artwork showing. It's the perfect recipe to make me go nuts

     

     

    Anyway did all my updates today and nothing got better.

  • Spongeman1022 Level 1 Level 1 (10 points)

    I'm having almost the same problem. The iTunes Library on my Mac has all the correct artwork. When I turn iTunes Match on on my iPhone, songs that I purchased as a single (now changed into an album) revert back to the Single Artwork instead of the Album Artwork as on my Mac. Apparently today's update for iTunes was supposed to fix the Artwork problem, but just tried it out and still the same thing. Not happy.

  • parish_chap Calculating status...

    Well, since the iTunes upgrade yesterday things have improved. Most of the artwork on my iPhone has appeared, but there's still a small number of albums where it hasn't.

     

    The missing artwork didn't appear all at once it appeared sporadically. Also, I've spotted a couple of albums where the artwork was on the iPhone but has now disappeared

     

    Hopefully this will gradually resolve itself in time.

     

    One other woerd thing is that I have one album that shows correctly, complete with artwork, in iTunes but on my phone the album appears twice (without artwork) and the tracks split between the two copies. None of the tracks appear on both copies of the album and they aren't sequential either, i.e. it's not a case of tacks 1 to 6 on the first copy and 7 to 12 on the second, they're random. Anyone else seen this problem?

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