10 Replies Latest reply: May 28, 2014 8:38 AM by Marc Hawkins1
craftyste Level 1 Level 1 (0 points)

Hi,

 

I'm having problems syncing my IMAP webmail with Apple Mail (V5.1).  I've set up the account in Apple Mail using the webmail (GoDaddy) online instructions, as well as Apple Mail help.  Mail Downloads all my emails/files perfectly.  And emails are received perfectly by Apple Mail from my webmail.

 

BUT... when I delete an email in Mail, it won't delete it in back in my webmail.

 

I've been through this with GoDaddy, the webmail server to no effect, they just point to a problem in Mail.

 

Can anyone figure this thing out?

 

Cheers


iMac, Mac OS X (10.7.1), Problem with Mail (not imac)
  • 1. Re: Mail not syncing with Webmail (GoDaddy - IMAP)
    OC Real Estate Level 1 Level 1 (0 points)

    Hi Craftyste,

     

    I am having the same problem.  I delete mail or file mail into folders, on Apple Mail, from my GoDaddy Email account....minutes later they all show up again in my Inbox!!!  Terribly frustrating.  Apple points to GoDaddy as the problem and GoDaddy points to Apple as the problem.  In defense of both I will say that Gmail account works fine on Apple Mail and on my PC, my GoDaddy account works fine on Outlook. 

     

    ...WHO IS TO BLAME???

     

    I just wish the 2 would have a chat and get it fixed!!!

     

    Let me know if you have found any solutions.

  • 2. Re: Mail not syncing with Webmail (GoDaddy - IMAP)
    craftyste Level 1 Level 1 (0 points)

    Mmmm!!!

     

    Can I ask if you are on the GoDaddy Europe or US server?  I've researched this until I'm blue in the face (well I mean been on the phone and email to GoDaddy, from one pointless help chimp to the next) and the only solid conclusion that I can get to is that there is a problem with the GoDaddy EUROPE webmail server, .  It just clearly have a glitch that they (after MANY MANY support emails) finaly suggested (admited) that this will be the problem as others have ahd the same thing.  They suggested just going into your DoDaddy setting and changing from the Europe to US server.

     

    I've been so busy with work this months that I have not had chance to do this yet and see if it works.  But I found a few others in blogs that seem to say it does solve the issue.  Despite GoDaddy stating that the quick online chance won't result in downtime I'm holding back for a while until work is a little less email heavy as I am self imployed and don't wont to risk losing stuff coming my way.

     

    If you do have a go, then let me know how you get on please!

     

    Regards

  • 3. Re: Mail not syncing with Webmail (GoDaddy - IMAP)
    craftyste Level 1 Level 1 (0 points)

    Ps... After a lot of trail and error it was all pointing to the GoDaddy (Europe) server as it was doing exactly the same thing on Thunderbird and Outlook.

  • 4. Re: Mail not syncing with Webmail (GoDaddy - IMAP)
    tourpilot Level 1 Level 1 (0 points)

    While I'm a big fan of Godaddy for domain registration, I've been very disallusioned with their email services. We have multiple email accounts with Godaddy, and many of our clients have email accounts with Godaddy as well. For the past couple of months, we've been chasing our tails trying to resolve this issue of disappearing emails (specifically from IMAP accounts, but from some POP accounts as well), Apple Mail clients going off-line on Godaddy email accounts repeatedly (but not other providers), and other issues.

     

    After many attempts, system rebuilds, a variety of settings changes offered by Godaddy, and much lost time and revenue, we finally decided to abandon email hosting with them. Their argument that it must be an Apple problem, and Apple's reply that it's Godaddy's servers, were both infuriating. We've moved some clients to Gmail hosting, and that seems to be working beautifully. (It's also free).

     

    For the business accounts that require some sort of reliable tech support and accountability (unlike Gmail), we've moved to rackspace.com for email hosting. But really, there are many providers out there, some more experienced, reliable and expensive than others. One thing is certain, as least for us. Godaddy was unable to resolve our issues and will no longer host our email accounts. Shop around. You can retain your domain and host your email just about anywhere. We would not recommend Godaddy or Network Solutions for email hosting. There are many tutorials available online that explain how to migrate your domain to another host. Some hosting companies also offer automated tools that do most of the heavy lifting for you.

  • 5. Re: Mail not syncing with Webmail (GoDaddy - IMAP)
    OC Real Estate Level 1 Level 1 (0 points)

    OK....I HAVE THE PROBLEM SOLVED!!!  At least on my end.  I called into Apple and spoke with a Senior Tech Support...can I give numbers here? (877-416-4271 X2337) oops.  At any rate, he had me go into Mail Preferences and turn off my store Drafts on Server.  Apparently there is an issue with this and the Mail App can't flush the system of whatever Draft they are trying to send to the server and consequently all other emails get delayed or don't funtion properly.  He said Apple is aware of the issue and working on a resolution.  I noticed that before, I would see an abundace of Drafts saved even though all of the emails in the Drafts folder had already been sent. It has worked for me an I am happily using my GoDaddy Email with the Mail App...you lose a bit of functionality in that you can't store your drafts on the Server but it is a minimal setback compared to what was gained. 

     

     

  • 6. Re: Mail not syncing with Webmail (GoDaddy - IMAP)
    tourpilot Level 1 Level 1 (0 points)

    Thanks for the post OC. Still, other providers don't have that issue. We're continuing with our move away from Godaddy. But I appreciate your post. Something to keep in mind if certain clients don't want to make the move.

  • 7. Re: Mail not syncing with Webmail (GoDaddy - IMAP)
    craftyste Level 1 Level 1 (0 points)

    Hi All

     

    Craftyste here, original poster.  Thanks for your suggestions and thoughts.  We ahve a few ideas on the go which is great.  I will give them a try when I get space from work.  I think there is more sence coming from this thread than any so called help from GoDaddy.  It seriously amazes me how inept they have been in getting this issue solved.  (I still think it is a Europe server issue and will flip over to the US at some point as others who have exactly the same issue as me have solved is using this method... And even GoDaddy did quietly admit after a long while that there is this issue with their Europe server).  But even if that doesn't work I have few more suggestions rom you guys.

     

    Cheers.

  • 8. Re: Mail not syncing with Webmail (GoDaddy - IMAP)
    miForum Level 1 Level 1 (5 points)

    I'd agree with tourpilot, a more credible mail provider is probably the best route to solve most of the problems you've been encountering.  Another good reason to quit GoDaddy servers in Europe is that there is absolutely no possibility of mailbox recovery because the European mail operation does not conduct any form of backup, unlike the US operation. I know it sounds incredible, but if you are an existing customer drop them an email asking about european recovery and see what response you get

  • 9. Re: Mail not syncing with Webmail (GoDaddy - IMAP)
    Daniel Maia Level 1 Level 1 (0 points)

    This helped me!

    It was happening also on my Brazilian mail server Uol.

    Now I have it syncing right away (but draft folder apears on my Mac and on server).

    Thank you!

    OC Real Estate wrote:

     

    OK....I HAVE THE PROBLEM SOLVED!!!  At least on my end.  I called into Apple and spoke with a Senior Tech Support...can I give numbers here? (877-416-4271 X2337) oops.  At any rate, he had me go into Mail Preferences and turn off my store Drafts on Server.  Apparently there is an issue with this and the Mail App can't flush the system of whatever Draft they are trying to send to the server and consequently all other emails get delayed or don't funtion properly.  He said Apple is aware of the issue and working on a resolution.  I noticed that before, I would see an abundace of Drafts saved even though all of the emails in the Drafts folder had already been sent. It has worked for me an I am happily using my GoDaddy Email with the Mail App...you lose a bit of functionality in that you can't store your drafts on the Server but it is a minimal setback compared to what was gained. 

     

     

  • 10. Re: Mail not syncing with Webmail (GoDaddy - IMAP)
    Marc Hawkins1 Level 1 Level 1 (0 points)

    I know you posted this a long time ago, but I used your method and so far (knock on wood), it is working for my company. Thanks!

    _______________________________________________

     

    OK....I HAVE THE PROBLEM SOLVED!!!  At least on my end.  I called into Apple and spoke with a Senior Tech Support...can I give numbers here? (877-416-4271 X2337) oops.  At any rate, he had me go into Mail Preferences and turn off my store Drafts on Server.  Apparently there is an issue with this and the Mail App can't flush the system of whatever Draft they are trying to send to the server and consequently all other emails get delayed or don't funtion properly.  He said Apple is aware of the issue and working on a resolution.  I noticed that before, I would see an abundace of Drafts saved even though all of the emails in the Drafts folder had already been sent. It has worked for me an I am happily using my GoDaddy Email with the Mail App...you lose a bit of functionality in that you can't store your drafts on the Server but it is a minimal setback compared to what was gained.