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Can't Update to iOS 5.1

15275 Views 71 Replies Latest reply: Mar 13, 2012 4:40 PM by Mrhajaig RSS
  • Walking Dead Calculating status...
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    Mar 9, 2012 6:08 AM (in response to iheartapple2)

    I had the same problem, and guess what? You just need a good internet connection  

  • Walking Dead Level 1 Level 1 (0 points)
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    Mar 9, 2012 6:11 AM (in response to iheartapple2)

    I had the same proble, and guess what you just need a good internet connection.

  • danfrommo Level 1 Level 1 (0 points)
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    Mar 9, 2012 6:57 AM (in response to golf king)

    Maybe I did it wrong but changing the DNS did nothing for me.  Still trying to contact the software update server...Also do you need to change your DNS settings back to the original settings should the update work or after you finish trying that route?   Am begining to get frustrated trying to get this update.  Just don't know who to get frustrated with, Apple servers,  my internet carrier, or who.

  • godbout Level 1 Level 1 (0 points)
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    Mar 9, 2012 7:22 AM (in response to danfrommo)

    I can confirm, it's a DNS issue. Just change your DNS to 8.8.8.8, 8.8.4.4. Those are Google Public DNS and, in my case, it worked just instantly after having changed.

  • Mb7701 Calculating status...
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    Mar 9, 2012 8:44 AM (in response to Gary Stewart1)

    Unfortunately changing the DNS didn't do anything for me.. The weirdest part is I am having the same problem on my iPhone 4s on 3g, my iPad over wifi and my computer connected through Ethernet. However I feel like the odds of it being a server traffic issue are low now that I have been having this problem since its release, at all hours of the day and night (I attempted multiple times around 230 am), across all devices..

     

    Any other suggestions or am I wrong in my assumption?

  • ianandjason Calculating status...
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    Mar 9, 2012 8:51 AM (in response to Mb7701)

    Hi there - YOU ARE NOT ALONE!!!  I have been trying the same since release - nada, nothing!  Tried at various location (wi-fi/GPRS/friends/work)  Tried to change the DNS - again nothing!  Although my partner, using a PC, has just downloaded ok. 

     

    Does anyone know what is going on?  It all seems more than just a 'traffic' issue.

  • danfrommo Level 1 Level 1 (0 points)
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    Mar 9, 2012 9:04 AM (in response to Mb7701)

    I too, am experiencing almost identical circumstances and changing the DNS did nothing.  I have a two month old imaci7 with Lion 10.7.3 and an iPhone 4 wwith ios 5.0.1  I have tried since day one also and multiple times overnight and early A.M. with no results.  Tried with wi-fi and with 3g.  With DNS changeI and with DNS as original, still system hangs up on "Contacting software update server..." sometimes for hours.  I have even called Apple and they said servers should be unjammed by Sat.  and If I can't get connected by then

    to call them back.  I am at wits end. 

  • danfrommo Level 1 Level 1 (0 points)
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    Mar 9, 2012 9:01 AM (in response to danfrommo)
  • ianandjason Level 1 Level 1 (0 points)
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    Mar 9, 2012 9:04 AM (in response to danfrommo)

    Likewise, I have called Apple only to be told that I should just hang fire.  That's all well and good but now typical when these new rollouts occur - think back a few months to iOS 5...

     

    I want to upgrade my iPad 2 in order to sell it before next weekend, but cant as need to contact the download server - ANY HELP OUT THERE APPRECIATED!!

  • ajbaruelo Level 1 Level 1 (0 points)
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    Mar 9, 2012 9:49 AM (in response to mwblank)

    Thank you so much for this!

  • mwblank Level 1 Level 1 (0 points)
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    Mar 9, 2012 10:49 AM (in response to ianandjason)

    I promis you, Apple Cannot fix this problem, the problem is with various ISP in the country, that  cannot successfully point your iOS iDevice to the correct server using their own DNS Servers.  It's an odd problem, however it must be a new server with a unique never used IP address before, because it seems like there are many ISP's with no way to reference the correct IP to the web address.

     

    Please just change your DNS and you can just leave them that way after, Google stays ontop of DNS changes every 90 seconds they say, while other DNS servers can take upto two weeks.

     

    ***ATTENTION EVERYONE!!!!!

     

    Here are detailed step by step instructions, for those who are not exactly super tech savvy. :-)

     

    Adjusting you DNS settings work like a charm!

     

     

    Google Public DNS IP addresses

    The Google Public DNS IP addresses (IPv4) are as follows:

    8.8.8.8

    8.8.4.4

     

     

    So do this on your IOS iDevice:

     

    -Go to settings,

    -Then to Wi-Fi,

    -(Find the network your connected to) touch the blue arrow all the way on the right of the Network WiFi Name,

    -Go down to DNS (you will most likey see something like for example: 192.168.254.254, 192.168.1.1) in that field,

    -Totally delete everything in that DNS field,

    -Replace the pervious address with exactly this: 8.8.8.8, 8.8.4.4

    -You are all done, just exit out.

  • mwblank Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 9, 2012 10:50 AM (in response to ianandjason)

    I promis you, Apple Cannot fix this problem, the problem is with various ISP in the country, that  cannot successfully point your iOS iDevice to the correct server using their own DNS Servers.  It's an odd problem, however it must be a new server with a unique never used IP address before, because it seems like there are many ISP's with no way to reference the correct IP to the web address.

     

    Please just change your DNS and you can just leave them that way after, Google stays ontop of DNS changes every 90 seconds they say, while other DNS servers can take upto two weeks.

     

    ***ATTENTION EVERYONE!!!!!

     

    Here are detailed step by step instructions, for those who are not exactly super tech savvy. :-)

     

    Adjusting you DNS settings work like a charm!

     

     

    Google Public DNS IP addresses

    The Google Public DNS IP addresses (IPv4) are as follows:

    8.8.8.8

    8.8.4.4

     

     

    So do this on your IOS iDevice:

     

    -Go to settings,

    -Then to Wi-Fi,

    -(Find the network your connected to) touch the blue arrow all the way on the right of the Network WiFi Name,

    -Go down to DNS (you will most likey see something like for example: 192.168.254.254, 192.168.1.1) in that field,

    -Totally delete everything in that DNS field,

    -Replace the pervious address with exactly this: 8.8.8.8, 8.8.4.4

    -You are all done, just exit out.

  • teukkamxv Calculating status...
    Currently Being Moderated
    Mar 9, 2012 11:16 AM (in response to mwblank)

    Hi!

     

    I tried that Google DNS trick, but it did not seems to work me either.

     

    BUT after I boot me ADSL modem and my phone (4s) and CONNNECT my phone with USB cable and try to Update with iTunes (10.6), it connect nicely to the update server and rest goes smootly...

     

    PS: I put those Google DNS # to my ADSL modem (router).

  • Mb7701 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 9, 2012 11:35 AM (in response to teukkamxv)

    Can you explain a bit more what you did here. With ADSL modem etc...

  • teukkamxv Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 9, 2012 11:47 AM (in response to Mb7701)

    Okey.. I have D-link ASDL + WLAN(n) modem. I go to settings of that machine and change my default ISP DNS settings to those Google ones.

     

    Then I reboot everything (adsl modem, my MBP, iPhone), connect my iPhone with usb cabel to my MBP. Start iTunes and then Updates start finaly. :-)

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