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Proper steps in resolving a Ticket?

2612 Views 27 Replies Latest reply: Jan 20, 2014 1:54 PM by vinnyvg RSS
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MrBlobby1970 Level 1 Level 1 (25 points)
Currently Being Moderated
Mar 9, 2012 9:28 AM

I received a Ticket from Apple for the IBA file I submitted.


I've made the required changes, and reuploaded the file this morning.


In iTunes Connect, it still shows that my last import was Feb. 28. I assume it may take some time for the new file import to show up in iTunes Connect.


But aside from that, is there any other protocol I need to follow to complete the ticket? Such as send an email, or otherwise somehow close out the ticket beyond just reuploading the package elements?


Thanks much!

iBooks Author, Mac OS X (10.7.3)
  • K T Level 7 Level 7 (23,215 points)
    Currently Being Moderated
    Mar 9, 2012 9:29 AM (in response to MrBlobby1970)

    What is the status of that ticket now?

  • K T Level 7 Level 7 (23,215 points)
    Currently Being Moderated
    Mar 9, 2012 9:32 AM (in response to MrBlobby1970)

    There you go


    Yes, good thing....


    Now comes the hard part...waiting.

  • Fabe Level 3 Level 3 (620 points)
    Currently Being Moderated
    Mar 9, 2012 9:33 AM (in response to MrBlobby1970)

    I've always had my best times when the pub was full.  :-)

  • K T Level 7 Level 7 (23,215 points)
    Currently Being Moderated
    Mar 9, 2012 9:58 AM (in response to MrBlobby1970)

    Right - we don't know how 'the queue' works for books. I don't think you go all the way to the back of the line...whomever is reviewing your book may have their own queue and be responsible to clear it accordingly.


    With apps, you don't start completely over in the queue unless you self-reject and push another binary. The actual pace of course depends on many factors, but in the end it all comes down to being patient.


    Good luck in the store.

  • SteveUmstead Calculating status...
    Currently Being Moderated
    Mar 19, 2012 6:52 AM (in response to MrBlobby1970)

    Did anything ever come of your ticket, did your book hit the store? If so, how many days after you received the "The following ticket task(s) have been updated by the feed: Full epub" ticket status? Mine's been sitting now for 7 days in that status, and I have no idea if that means it's in process or I need to try to find and fix something else...

  • limtc Level 1 Level 1 (65 points)
    Currently Being Moderated
    Mar 19, 2012 7:03 AM (in response to Fabe)

    What does full ePub status means?


    I am considering switching from iBA format to ePub format generated by Numbers. If the ePub generated tested and worked fine on the iPad - can I assume it should works for iTunes Producer? I don't have the experience here so any ePub related help is useful.

  • Petercsauer Level 1 Level 1 (20 points)
    Currently Being Moderated
    May 2, 2012 3:11 PM (in response to MrBlobby1970)

    I contacted apple and they said to please be patient, and didn't even acknowledge what the message was about.

  • author_al Calculating status...
    Currently Being Moderated
    May 21, 2012 2:08 PM (in response to Petercsauer)

    Apple totally abuse their position. In my case they validated the ibook then pulled it a few days later after deciding that i should not have written  'This ibook digital editioncopyright XXXX' - apparently using the word ibook was forbidden - despite the fact these guys have it on the ibook platform and that I can only sell it on ibooks ... I thought I was doing the right thing instead I was screwing up and delaying publication even further. I am a professional muchh published author and I think we deserve better!

  • MichiHenning Level 4 Level 4 (1,350 points)
    Currently Being Moderated
    May 21, 2012 2:21 PM (in response to author_al)

    Apple are well within their rights to not allow use of the term "iBook" because "iBooks" and "iBookstore" are their trademarks. It would have been extremely nice of them though to publish the fact that submissions with the word "iBook" in them will be rejected. A large number of people were tripped up by this exact same issue.


    As to the wisdom of Apple's decision, you can form your own judgement. We have an application called "iBooks" that is used to read books purchased in the "iBookstore", some of which are created with an application called "iBooks Author". Yet, you are not allowed to call a book an "iBook". Go figure…



  • author_al Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 22, 2012 5:00 AM (in response to author_al)

    My point is that my book was out there and selling then it got pulled - so it should have had any issues flagged up before it went on sale. As a writer who writes for a living I need to have consistency and not be governed by a big organisation that can make decisions with no dialogue. Makes me wonder why i use IBA - better to make my own epubs another way and avoid that hassle methinks.

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