Currently Being ModeratedMar 9, 2012 9:06 AM (in response to TexasRICH6)
Identical problem here.
Currently Being ModeratedMar 9, 2012 9:23 AM (in response to TexasRICH6)
We had users with the same problem. They booted the phone in dfu recovery mode and did a restore to the pre-upgrade version they had on backup and it worked for them. This doesn't get you the new OS version, but they did have a functional device....here is a link on doing a restore from dfu recovery mode if you haven't seen it before...
Currently Being ModeratedMar 9, 2012 2:30 PM (in response to Bonesaw1962)
Thanks for the link. The iPhone downloads the updated iOS 5 and while downloading I get the error message taht "iTunes detected an iPhone in recovery mode. You must restore this iPhone before it can be used w/iTunes." Phone is inoperative...i.e. stuck in recovery mode with the iTunes logo and USB wire plug showing on the phone's screen.
Currently Being ModeratedMar 9, 2012 2:38 PM (in response to TexasRICH6)
so I'd skip the update if that is possible( and try and recover the phone without doing an update), and from iTunes when you get the message that the phone is detected in recovery mode, just select the recover option..that should restore the phone to it's pre update version...at the end of the restore, you can also select your last backup and restore that...if you have the usb logo on the home screen and you are being forced to update, you might also try to disconnect from iTunes and then reconnect..as long as the USB logo is in place, it should allow you to recover the phone...or you could also go through the described process ( in the kb) as far as forcing it in dfu recovery mode and then connect to iTunes...I believe it would be possible to skip the update using that technique
Currently Being ModeratedMar 9, 2012 3:00 PM (in response to Bonesaw1962)
Ok forget the upgrade. Then when I'm connected to iTunes it forces me to Restore. It attempts to Restore and about 8 to 11 mins into downloading it repeats the warning, "iTunes detected an iPhone in recovery mode....." After the 20 to 30 min downloading I still get the message, "iTunes detected and iPhone to recovery mode..."
Stuck in a loop...
Currently Being ModeratedMar 9, 2012 3:54 PM (in response to TexasRICH6)
I did a search on "recovery mode loop"..you might take a look at the following threads to get some ideas...some mention is made of "USB conflicts"..not sure how valid that is.....they also mention doing a hard power down of the device...sounds like if you absolutely can't get it out of recovery mode, a trip to the Genius bar will be necessary...
Currently Being ModeratedMar 9, 2012 5:34 PM (in response to Bonesaw1962)
Still in recovery mode loop. I called the Apple help they told me to delete in sequence: 1. iTunes, 2. QuickTime, 3. Apple Software Update 4. Apple Mobile Devices 5. Bonjour and 6. Apple Application Support. Shut down the pc and reboot. I did all of this. Reinstalled iTunes and QuickTime. Then opened iTunes and reconnected the iPhone 4 via USB. It detected an iPhone that is in recovery mode...Then I went to Restore the iPhone. Download started and about 11 mins into this download the pop-up of stating, "iTune detected iPhone in recovery mode...
The iTunes logo and USB plug are on my iPhone screen...and I'm still stuck.
Currently Being ModeratedMar 9, 2012 6:18 PM (in response to TexasRICH6)
Looks like I need to take it to the Apple Genius...tomorrow
Currently Being ModeratedMar 9, 2012 7:25 PM (in response to TexasRICH6)
Thanks for providing this detailed info. If you could give a status update once you talk to them I think that would be really helpful to me and other forum members.
Currently Being ModeratedMar 9, 2012 7:31 PM (in response to TexasRICH6)
My phone got stuck this morning when I saw the update message. I tried rebooting but it was stuck all day. When I connected to itunes message said it could not find the software to restore the phone. When I called apple they said the server was clogged with so many people updating. Suggested I try tomorrow and will call me again at 4 pm. I'm deaf and can't even find a chat link on the apple web site so have to have another person to call for me. *****!
Currently Being ModeratedMar 10, 2012 12:54 PM (in response to ruthfromvt)
I got my phone connected to the server by going down to my work place where we have high speed internet. I was able to connect to the apple server and restore my phone. We have a different server at the house and subscribe to medium internet speed. Hope this doesn't happen again.
Currently Being ModeratedMar 12, 2012 8:36 AM (in response to TexasRICH6)
I had the same problem, stuck in recovery mode and was just going round in circles.
Disabled all anti-virus, spyware etc. Disconnected all non-essential USB devices and also moved the iPhone cable into a different USB port and it suddenly decided to restore. I'm not sure which one of the above worked but it was probably a combination of them all.
Currently Being ModeratedMar 12, 2012 8:54 AM (in response to TexasRICH6)
This is the same exact problem I am having. I have tried everything and Apple support walked my husband (I'm deaf) through the same things to delete/uninstall and re-install, etc. He was on with them for 2 hours and $29.99 payment and NOTHING. I'm not happy about this and don't know what else to do. I tried to get into DFU mode and still no luck getting past the recovery mode. I'm sick of seeing the USB and iTunes logo on there.
Currently Being ModeratedMay 16, 2012 11:20 PM (in response to TexasRICH6)
I'm having the same issue. Have tried everything. Still in recovery mode and my ITunes on my PC does not recognize my IPhone4S. Two days wasted already. I cannot use my phone for anything. Please help.