Currently Being ModeratedJan 1, 2012 7:41 PM (in response to detex1)
Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
Currently Being ModeratedJan 2, 2012 6:53 AM (in response to wiclee)
This did not help the issue at all. It said that everything looks fine and I should have no trouble installing the program. Now, I uninstalled iTunes as another possible solution, and uninstalled Quicktime, and iTunes still won't install again. So not only do I not have the most recent version of iTunes, I'm left with no version at all.
Currently Being ModeratedJan 2, 2012 7:37 AM (in response to detex1)
You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
Apple Software Update
Apple Mobile Device Support
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
Reboot your computer. Next, download iTunes from here:
and install from scratch
Currently Being ModeratedFeb 4, 2012 3:13 AM (in response to detex1)
i have not got any of the apple programs on my mums windows 7 pc and it just will not install i have tried to get help NO ONE IS HELPING ME AT ALL i have tried all of these things on here none have helped so now i have an ipod nano that i can not update or put new songs on i am not very happy with not getting any help i have a windows 7 laptop and it installed on there but it will not install on this windows 7 pc can someone PLEASE HELP I AM NOT VERY HAPPY WITH THIS.
Currently Being ModeratedMar 7, 2012 9:27 PM (in response to detex1)
I tried a variety of different solutions to get my iTunes to update. I would always get the "...windows installer package.." error when trying to update iTunes. Here is a list of things I tried:
- I got an error on the Bonjour removal but just clicked 'ignore' when the window popped up and it got removed.
- I was able to remove all of the apple programs from the un-install excpet for the Apple Software Update as it gave me the same error "...windows installer package.."
- Rebooting afterwards did not work for me as the same error kept on appearing.
- What did work was in the Add or Remove Programs. Instead of trying to remove the program 'Apple Software Update', click on 'Change' and then select 'Repair'. After this I was able to download iTunes. It appears that some .dll files were missing which may have been the main cause of the problem.
Currently Being ModeratedMar 9, 2012 9:39 PM (in response to detex1)
I figured it out!!! uninstall all the apps listed in the post with the directions anything itunes apple or quicktime and repair auto update if it wont install play with all that and then try again. I got it to work.
Currently Being ModeratedApr 24, 2012 10:34 AM (in response to detex1)
Removing the apps in order solved my issue.
iTunes was already uninstalled but the the rest of the apps were still in the Add/Remove in Control Panel. After uninstalling the apps in the order of the kb article, reboot, reinstall iTunes.
Currently Being ModeratedMay 8, 2012 12:22 PM (in response to detex1)
As described, in Win 7 64, I repaired "Apple Software Update" and then was able to upgrade iTunes without seeing the "there is a problem with this Windows Installer package" error. Thanks !
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