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ipod nano 1st generation replacement

1495 Views 7 Replies Latest reply: Mar 21, 2012 9:37 AM by sunsluv RSS
fimmiw Calculating status...
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Mar 9, 2012 9:31 PM

Anyone has successfully got a replacement of a new 1st generation iPod nano?

It seems to me it's a pathetic joke, after all the hassle of Genius reservation and registering, I was told to wait for notification in 6-8 weeks.

Of course nobody called or emailed me.  I then made Genius bar reservation once again and it's said the original model were all gone, just would give me a 5th generation model...

What a bad joke!

I did once appreciate this replacement program, but now I swear not to buy any Apple products again.

Apple is rotting so quickly.

iPod nano
  • deggie Level 8 Level 8 (44,840 points)
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    Mar 9, 2012 9:38 PM (in response to fimmiw)

    Why were you doing this at the Apple Store? Do it online, they send you information to send yours in then in about 6 - 8 weeks it is replaced with a 6th Generation (current) iPod Nano.

     

    If you are unhappy you are correct to buy your computers, etc. from another company. But do your homework and go with the one with the 2nd best customer service.

  • deggie Level 8 Level 8 (44,840 points)
    Currently Being Moderated
    Mar 9, 2012 10:00 PM (in response to fimmiw)

    Apple did not anticipate there were that many 1st Generation Nano's out there still in service and way underestimated how many replacements they would need and quickly ran out of 1st Generation service replacement units. It was not feasible to retool a manufacturing plant to make the 1st Generation Nano so they switched to the current generation, with twice as much memory.

     

    They could have just issued Apple Store gift cards for $47 USD (the going price for 1st Generation Nanos at the time on sites with used ones) since the one's coming back were well used. Instead they opted to go with the much more expensive 6th Generation Nano. That was really bad of them.

     

    What would you have them do?

  • mfvo Calculating status...
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    Mar 15, 2012 7:32 AM (in response to fimmiw)

    I agree with deggie, shame on Apple for giving us newer better, more expensive nanos in replacement!! even if it takes 3x longer than promised! they're the devil....xD

  • michelledezz Calculating status...
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    Mar 15, 2012 1:52 PM (in response to fimmiw)

    I got my nice new itty bitty iPod yesterday - probably less than 2 weeks from the date I shipped it to them.  My old one wouldn't hold a charge anymore, so I am happy about getting this for absolutely FREE!  No complaints here.

  • sunsluv Calculating status...
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    Mar 21, 2012 9:37 AM (in response to fimmiw)

    13 day turn-around!!! I submitted my replacement iPod NANO request on March 7, and on March 20 I received my new iPod Nano! AMAZING!  Thank you APPLE!!!

    __________________

    MacBook Pro 15-inch, 2.53GHz, Mid '09 Anti-Glare

    iPad Wi-Fi 32GB WHITE '12,  Apple TV '12

    iPod Nanos: Gen 4, 5, & 6,  AirPort Express

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