Currently Being ModeratedMar 9, 2012 9:38 PM (in response to fimmiw)
Why were you doing this at the Apple Store? Do it online, they send you information to send yours in then in about 6 - 8 weeks it is replaced with a 6th Generation (current) iPod Nano.
If you are unhappy you are correct to buy your computers, etc. from another company. But do your homework and go with the one with the 2nd best customer service.
Currently Being ModeratedMar 9, 2012 9:54 PM (in response to deggie)
this is the way in HK Apple, needed to go Genius bar for registration and collection.
it should be 6th, not 5th I mentioned.
I was told I would get a new 1st generation (just without engraving), but then turned out to be 6th, so disappointing and annoying
Currently Being ModeratedMar 9, 2012 10:00 PM (in response to fimmiw)
Apple did not anticipate there were that many 1st Generation Nano's out there still in service and way underestimated how many replacements they would need and quickly ran out of 1st Generation service replacement units. It was not feasible to retool a manufacturing plant to make the 1st Generation Nano so they switched to the current generation, with twice as much memory.
They could have just issued Apple Store gift cards for $47 USD (the going price for 1st Generation Nanos at the time on sites with used ones) since the one's coming back were well used. Instead they opted to go with the much more expensive 6th Generation Nano. That was really bad of them.
What would you have them do?
Currently Being ModeratedMar 10, 2012 3:48 AM (in response to fimmiw)
My whole point is: if apple can't deliver what they promised, don't do it. I am particularly ****** off when they said they would notify by email and phone, and then didn't do it. Pretending good service is even worse than bad service.
Currently Being ModeratedMar 15, 2012 1:52 PM (in response to fimmiw)
I got my nice new itty bitty iPod yesterday - probably less than 2 weeks from the date I shipped it to them. My old one wouldn't hold a charge anymore, so I am happy about getting this for absolutely FREE! No complaints here.
Currently Being ModeratedMar 21, 2012 9:37 AM (in response to fimmiw)
13 day turn-around!!! I submitted my replacement iPod NANO request on March 7, and on March 20 I received my new iPod Nano! AMAZING! Thank you APPLE!!!
MacBook Pro 15-inch, 2.53GHz, Mid '09 Anti-Glare
iPad Wi-Fi 32GB WHITE '12, Apple TV '12
iPod Nanos: Gen 4, 5, & 6, AirPort Express