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Update to iOS 5.1 removed bookmarks?

1138 Views 12 Replies Latest reply: Mar 11, 2012 8:44 AM by Randy FitzPatrick RSS
Randy FitzPatrick Level 1 Level 1 (5 points)
Currently Being Moderated
Mar 9, 2012 7:16 AM

I updated my iPhone to 5.1 yesterday.  Today I opened Safari on my MacBook Pro and all of my bookmarks are gone.  Sooo, I checked the phone.  Gone there too.  (Both devices are synced over iCloud.)  Anyone else have this issue?  Any ideas how to retrieve my bookmarks?  Thanks in advance.

MacBook Pro, Mac OS X (10.7.3)
  • Carolyn Samit Level 10 Level 10 (84,095 points)
    Currently Being Moderated
    Mar 9, 2012 10:35 AM (in response to Randy FitzPatrick)

    Hi Randy ...

     

     

    On your Mac open System Preferences > iCloud

     

    Deslect the box next to Bookmarks, then reselect it then restart your Mac.

     

    On the iPhone tap Settings > iCloud

     

    Toggle Bookmarks off then back on then restart the device.

     

    Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.

  • Carolyn Samit Level 10 Level 10 (84,095 points)
    Currently Being Moderated
    Mar 9, 2012 12:09 PM (in response to Randy FitzPatrick)

    Randy...

     

    Is the above a "this should work and if not your out of luck" type suggetion

     

    Not at all and that suggestion has helped other users. Same suggestions here >  iCloud: Troubleshooting iCloud Bookmarks

     

    I suggest that first since it usually works.

     

    As I'm sure you are aware, you can save your Bookmarks to re imported if necessary.

     

    From the Safari menu bar click File > Export Bookmarks. Save that file to an external source in case you need to re import the Bookmarks.

  • Carolyn Samit Level 10 Level 10 (84,095 points)
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    Mar 9, 2012 12:25 PM (in response to Randy FitzPatrick)

    Hopefully yes.. using TM ...  look for this file:  Safari Bookmarks.html

     

    Randy... you're positive you are using the correct Apple ID with iCloud to sync with?

  • Carolyn Samit Level 10 Level 10 (84,095 points)
    Currently Being Moderated
    Mar 9, 2012 1:28 PM (in response to Randy FitzPatrick)

    I'm so glad to hear that...      You're welcome.

  • Carolyn Samit Level 10 Level 10 (84,095 points)
    Currently Being Moderated
    Mar 10, 2012 5:22 PM (in response to Randy FitzPatrick)

    Sorry to hear you are having problems with Bookmarks. I've yet to have any issues with iCloud.

     

     

    Try troubleshooting the Safari .plist (preferences)

     

    Go to ~/Library/Preferences

     

    Move the com.apple.Safari.plist file from the Preferences folder to the Trash.

     

    Quit then relaunch Safari to test.

     

     

    On another note, continually turning off your Mac and rebooting over time can cause wear and tear on the hard drive. Better to allow the Mac to sleep instead. Open System Preferences > Energy Saver to make changes.

  • Carolyn Samit Level 10 Level 10 (84,095 points)
    Currently Being Moderated
    Mar 10, 2012 6:42 PM (in response to Randy FitzPatrick)

    Glad the reset worked for the iCloud issue   


    Yes, you can leave your laptop in Sleep mode when transporting. Just make sure the battery is charged first.

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