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Apple TV television shows out of order?

24752 Views 152 Replies Latest reply: May 22, 2012 8:29 PM by Winston Churchill RSS Branched to a new discussion.
  • pelley Calculating status...
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    Mar 9, 2012 4:32 AM (in response to Phoenixhiker)

    I can confirm this is an iTunes 10.6 problem. I had updated the AppleTV on Wednesday night and everything was still fine. Updated iTunes the next day and the sorting problem occurred.

     

    This cannot be intentional. They already have a sort by date option at the top. It's a bug.

     

    It's compounded by the fact that the sort is chronological-- meaning you have to scroll all the way to the bottom to see the new show you're probably trying to watch. I have hundreds of shows and this is majorly annoying.

     

    Apple, please FIX!

  • Louis Melledy Calculating status...
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    Mar 9, 2012 4:54 AM (in response to Darkstar Crashes)

    hmmm, I'll try and see what else I might have set differently but I just checked again and my shows are in order. There must be some other setting other than sort favorites, but that is all i changed to fix my problem.

  • Michael Allbritton Level 6 Level 6 (16,190 points)
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    Mar 9, 2012 7:20 AM (in response to Louis Melledy)

    Louis have you upgraded to iTunes 10.6 yet?

  • Louis Melledy Level 1 Level 1 (5 points)
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    Mar 9, 2012 7:41 AM (in response to Michael Allbritton)

    Yes.  I upgraded to Itunes 10.6, Then I noticed the problem, updated Appletv, problem was still there, went to the settings, changed sorting to Alphabetically, I wonder what changing to None would of done?, There are three values in the sort field.  Date(default), Alphabetically, and None. Problem gone.

    I'm surprised that this hasn't been a solution for anyone else.  Maybe there is another setting that I have set differently in AppleTV or Library.  Is anyone that is having the problem have their id tags filled out?  in the get info in their itunes is the sort album, artist, etc filled out.  This shouldn't be the problem, but I'm curious.  I tag all my stuff with identify.

    There are alot more settings in the Apple TV settings menus. Most of them should have no bearing on this.

  • jkhinva Calculating status...
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    Mar 9, 2012 8:12 AM (in response to Phoenixhiker)

    It is definitely an iTunes 10.6 problem. If you revert to 10.5.3, the problem goes away. That said, reverting is not a simple process. Too complicated (and risky) to outline here as it requires Terminal commands and moving/renaming files in a hidden directory.

     

    Hopefully, Apple will get this fixed pronto as it renders the TV Shows library essentially unusable if you have a significant number of shows/episodes already loaded.

  • Michael Blake Calculating status...
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    Mar 9, 2012 8:49 AM (in response to Phoenixhiker)

    For unwatched use "Plays = 0"

  • adamfromsheffield Calculating status...
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    Mar 9, 2012 1:49 PM (in response to Louis Melledy)

    The Settings > iTunes Store fix is only for TV Shows you have purchased from iTunes and are stored in iCloud. If you have TV Shows that you are playing via home sharing that you have imported yourself then that's where the bug is.

     

    This is a bug with no current fix, although this bug has been present within the iPad version of iOS for the past 12 months (iOS 4.3 onwards) and has STILL not been fixed regardless of the number of support requests that I have sent to the developer team. They cant say they're unaware of the issue as I know plenty of people that report this everytime there is an update.

     

    Come on Apple, time you sorted this simple issue out.

  • Bernie Case Level 1 Level 1 (35 points)
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    Mar 10, 2012 11:39 PM (in response to adamfromsheffield)

    Oh. My. Lord.


    What is Apple thinking?  This makes NO SENSE!  It's bad enough that smart playlists and playcounts aren't synched properly with iTunes Match.  Or, that the iPad sorts TV shows by the show's episode ID and not episode NUMBER(!!!!).  I mean, this is a usability problem and if anything, they've just made it worse.

     

    I actually prefer the older pre Apple TV OS 4 behavior, where you'd see something like this:

     

    Show > Season > Episode

     

    The "Show, Season # > Episode" behavior is what we've all been living with, and now it's all wrong.

     

    I really hope someone at Apple reads this.  I'm tired of dealing with Apple support to try to explain these sorts of obvious problems.

  • parlow Calculating status...
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    Mar 11, 2012 10:14 AM (in response to Phoenixhiker)

    I am having the same problem.  I've over 4000 tv shows stored on my iTunes library and after installing 10.6 struggle to find them on Apple TV2. This must be a big bug.  How do I contact apple to let them know.  I tried the support for ATV2 on their website but they are asking for a one off payment as it relates to a product. Not paying that, but does anyone at Apple actually read these posts?  Will anything be done?  Really, Really annoyed.

  • Damian Smith1 Level 3 Level 3 (740 points)
  • KeithJenner Level 4 Level 4 (1,020 points)
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    Mar 11, 2012 3:06 PM (in response to Phoenixhiker)

    Just one word of warning to anyone considering downgrading iTunes. Both the new ATV and new iPad state 10.6 as a requirement, so if you are buying either of these then you may have to upgrade again in a few days.

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