1 13 14 15 16 17 Previous Next 525 Replies Latest reply: Jul 15, 2012 3:24 PM by Momomoesh Go to original post
  • 210. Re: iTunes 10.6 crashing after upgrade
    AppStore_Tester Level 1 Level 1 (25 points)

    Very important: Please do always submit a complete crash protocoll. You should write in there:

     

    • What was happening before crash
    • How often the crash happens
    • If you can find some special patterns

    They will solve it, when there are about 10 billion crash reports!

  • 211. Re: iTunes 10.6 crashing after upgrade
    AppStore_Tester Level 1 Level 1 (25 points)

    I think this is a great post! I was searching for iTunes 10.5 but I was not able to find it!

     

    Check if the post from davidashe helps you. It can be found on page 13 in the middle...

  • 212. Re: iTunes 10.6 crashing after upgrade
    Richie Arendsee Level 1 Level 1 (0 points)

    Please start posting - * * * DANGER BETA *** - on software updates or better yet - pull the updates when they don't work

  • 213. Re: iTunes 10.6 crashing after upgrade
    Ariaudo Level 1 Level 1 (0 points)

    Running Windows 7 64-bit and received the update to 10.6 this morning. Installed and rebooted as requested and on starting up iTunes I got a blue screen system crash.

     

    Booting up I started up iTunes 10.6 again and this time it started without crashing the PC. However, it came up as a completely new installation with no music or playlists. I now need to rebuild by library from scratch again which is really boring as this takes some time with 400GB of files. I'm also not confident that iTunes won't crash again and retrash my library file after reading of the many problems others are having.

     

    Can we have an update that either rolls back to the previous version of iTunes or fixes the issues as soon as possible?

  • 214. Re: iTunes 10.6 crashing after upgrade
    Ariaudo Level 1 Level 1 (0 points)

    Sorry - wrong thread for Windows. Will post again in appropriate place, but these issues appear to be cross platform

  • 215. Re: iTunes 10.6 crashing after upgrade
    AppStore_Tester Level 1 Level 1 (25 points)

    davidashe on https://discussions.apple.com/message/17824177#17824177 solved the problem with downdate.

  • 216. Re: iTunes 10.6 crashing after upgrade
    Trampus77 Level 1 Level 1 (0 points)

    I had this problem and last night I emailed apple (no reply yet).

    After getting fed up and not wanting to risk losing my movies by deleting various files as suggested by some users, I tried changing the layout of my albums, movies etc from the grid view to cover flow. It took several attempts as Itunes kept crashing but eventually I managed to get all of my itunes media into coverflow and so far it seems to have fixed the problem.

    I'm still pretty disappointed that this was not picked up on by apple during testing though and I would urge you all to email apple and ask them what they are going to do about this problem as i'm sure we are all loyal customers and expect a bit more given the premium prices we all pay for apple products and itunes content.

  • 217. Re: iTunes 10.6 crashing after upgrade
    Tapppy Level 1 Level 1 (0 points)

    Im having huge problems with latest version of itunes. Crashing all the time. When I try and update album artwork it crashes and then turns the artwork option into greyscale so wont allow me to insert artwork.. Also having problems sharing with my Apple TV.. Not Happy!

  • 218. Re: iTunes 10.6 crashing after upgrade
    Ariaudo Level 1 Level 1 (0 points)

    That solution only provides a link to the full install of the previous version for Macs not Windows.

  • 219. Re: iTunes 10.6 crashing after upgrade
    powerbook1701 Level 3 Level 3 (545 points)

    For those with issues, are you using software update or downloading the full installer from Apple downloads? In the past, I have always had issues using the smaller updater that software update pulls in for itunes vs downloaded the full installer from Apple downloads.

     

    For those that haven't updated yet, but are considering, I suggest downloading full installer. Normally, I always let software update handle apple updates, but have made it a normal habit on iTunes and OS updates only to download and install myself.

  • 220. Re: iTunes 10.6 crashing after upgrade
    Nobodyknowsimadog Level 1 Level 1 (0 points)

    I did both. Same issues.

  • 221. Re: iTunes 10.6 crashing after upgrade
    Ariaudo Level 1 Level 1 (0 points)

    If you need to reinstall iTunes 10.5.3 on Windows, the 32 bit version can be found here:

     

    http://support.apple.com/kb/DL1426

     

    The 64 bit version can be found here:

     

    http://www.oldapps.com/itunes.php?old_itunes=7196

  • 222. Re: iTunes 10.6 crashing after upgrade
    Eigerian Level 1 Level 1 (0 points)

    I've just made the horrible mistake of Updating to itunes 10.6 too.....

    Crash Crash Crash....

    Tried both the Software update version and the downloaded version with the same results.

     

    I've found it seems to be stable if you don't use Grid View and go to the old fashioned column viewer - Not good....seems like a step backwards to 5 years ago! If I try to revert to Grid view it crashes instantly.

     

    iPhone 4 connected and synced ok once in Column view.

     

    This is happening more and more with Apple....is noone testing this stuff before release? Or are we testing it for them!

     

    I really like Apple products.....but please go back to your old ethos of products that just work!!!

  • 223. Re: iTunes 10.6 crashing after upgrade
    Simon488 Level 1 Level 1 (0 points)

    Getting really bored of iTunes now since the only versions I can get to work are v10.5 an lower. When I put any newer version on, vista throws a fit an iTunes crashes due to UAC an whatever else. I'm done wasting my time on your poorly made/tested software only to have to roll back to previous versions. When you decide to care about customer servive and not just $$$ I may decide to buy more of your stuff until then shove it along with your updates :/

     

    For those wanting to roll back get any previous version here: http://www.oldapps.com/itunes.php

  • 224. Re: iTunes 10.6 crashing after upgrade
    Undercover101 Level 1 Level 1 (15 points)

    Having all the same problems as others have reported. Crash crash crash when on grid mode. Finally was able to switch my tv shows and movies back to the old view, but it looks lame and I like the grid view for covers. I'm hoping a patch is released very soon

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