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Canon Selphy CP780 Printer Driver

19527 Views 28 Replies Latest reply: Mar 10, 2014 8:27 PM by smellybeautyme RSS
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Dave Myers Calculating status...
Currently Being Moderated
Feb 17, 2011 10:03 AM
My niece recently bought a Canon Selphy CP780 printer to use with her new MacBook Pro (OS 10.6.6). She can't seem to get the printer driver to install. She downloaded the latest printer driver set from Canon and it shows the Selphy CP780 listed as one of the drivers. After running the install package, the driver can't be found when you go to the add printer function. The list of printer drivers available stops at CP750 (which was there before installing the update).

Any suggestions on how to get the Canon Selphy CP780 driver to show up on the printer driver list so it can be selected?
MacBook @ 2 GHz, Mac OS X (10.6.6)
  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Feb 17, 2011 9:22 PM (in response to Dave Myers)
    The Seply driver cannot be added by manually browsing the Print Using menu. As you have seen, only the Gutenprint versions of the Selphy drivers are shown.

    For the Canon driver the Mac should automatically select it when the printer is connected to the USB port of the Mac. What happens on the MBPro when the Selphy is connected via USB?
    MacBook Pro 17, Mac OS X (10.6.6), MacPro 2x3GHz Quad-Core, iMac i7 27", Xserve G5, iPhone 4, iPad
  • TillyFloss Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 11, 2011 1:44 PM (in response to PAHU)
    I am having the same problem.
    When connected - having downloaded Canon's new software - I go into system preferences, fax and printers, press + to add a printer and the cp780 shows. I select it, but then it isn't offered in the drop down box and the script t the bottom says Apple has no software to work with it.
    So I'm unable to add it.
    What am I doing wrong???
    TIA
    Macbook pro 13.5, Mac OS X (10.6.6)
  • PAHU Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Mar 11, 2011 9:00 PM (in response to TillyFloss)
    If you open the Print Using menu and click on 'Select printer software' this will open a list of printers installed on your Mac. So you can scroll through the list or type CP780 in the search section of this drivers window. If the driver you mentioned downloading and installing is correctly installed on the Mac you should see it in this hit list. If so, select it and click Add to complete the queue creation. If typing CP780 does not make the CP780 appear in the list and scrolling through the list for the printer does not locate it, then it would suggest that the driver you installed was incomplete. So try running the installer for the driver you downloaded again.
    MacBook Pro 17, Mac OS X (10.6.6), MacPro 2x3GHz Quad-Core, iMac i7 27", Xserve G5, iPhone 4, iPad
  • commentary Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 6, 2011 1:25 PM (in response to Dave Myers)

    Based on many frustrating conversations with Canon's technical support, and months of attempting to solve this problem, it seems that that Canon's CP780 driver for Mac OS X 10.6 Snow Leopard does not work with a case-sensitive HFS+ file system.

     

    Although you can install the driver and the printer is recognized, you cannot press the "Add" button in order to add the printer - the "Add" button is permanently grey and cannot be pressed.

     

    As I noted, I have been in contact with Canon over a period of months and they were unable to resolve the issue. They kept having me uninstall and reinstall the driver, unplug and re-plug the printer, etc.. Nothing worked. The driver does not work with a case-sensitive HFS+ file system.

     

    It may be possible to work around the problem somehow by creating symbolic links or some other method, but I have not been successful so far.

  • commentary Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 6, 2011 1:33 PM (in response to PAHU)

    For anyone who has "helpful" suggestions like plugging the printer in, installing the driver, etc., before you post could you confirm that your technique actually works with the CP780 and Snow Leopard, and can you also post what kind of file system you are using? My experience has indicated that Canon's CP780 driver for Snow Leopard does not work with a case-sensitive HFS+ file system.

     

    Also, as of early August 2011, the CP780 driver has not been updated for OS X Lion and refuses to install on that OS.

  • boreasmac Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 15, 2011 11:28 AM (in response to Dave Myers)

    That is a response from Canon about CP780 compatibility with Lion:

     

    I do apologize for any inconvenience this issue has caused.  Looking at

    my resources, unfortunately, the CP780 will not be compatible with the

    Mac Lion OS.  Once again, I do apologize for the inconvenience.

  • willtard Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 4, 2011 2:23 AM (in response to Dave Myers)

    I bought a printer Canon CP780 1.5 year ago and all work fine with Snow Leo. Nothing work anymore with Lion.

    So I wrote to Canon and ask when they plane to launch new driver and here is the response :

     

    -------------------

     

    Dear Michaël:

     

    Thank you for your inquiry regarding Macintosh OS X Lion driver or Linux

    drivers for the SELPHY CP780 and SELPHY CP720.  We value you as a Canon

    customer and appreciate the opportunity to assist you.

     

    Unfortunately, OS X Lion drivers or Linux drivers for the SELPHY CP780

    and SELPHY CP720 are not planned.

     

    While considering the desire to provide the best possible support for

    Canon's current products in a timely manner, Canon must make decisions

    on which products to support when new operating systems are introduced.

    These decisions are generally based on the age of the product and the

    number of product estimated to be still in use.

     

    Yet if the decision is made to support a product, the development of new

    drivers must be prioritized on basically the same "need" criteria.  This

    is why some drivers are not available until some time after a new

    operating system is introduced.

     

    Currently, Canon has decided to support only the Microsoft Windows and

    the Macintosh operating systems.  We understand, and sincerely apologize

    for the frustration you have experienced if your product falls into

    either of these categories (no driver support or no immediate driver

    support) or if you are using another operating system, but hope that you

    will understand our rationale.

     

    I hope this information is helpful to you.  Please let us know if we can

    be of any further assistance with your SELPHY CP780 and SELPHY CP720.

     

    Thank you for choosing Canon.

     

    Sincerely,

     

    George

    Technical Support Representative

     

    -------------------

  • Mosaica Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 4, 2011 11:31 AM (in response to willtard)

    Ah poop, I did run into this: http://homemadebytes.blogspot.com/  on installing a selphy printer for Snow that may work.

  • willtard Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 5, 2011 2:12 PM (in response to Mosaica)

    that sems to be a good way to follow...

  • yuri.bear Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2012 12:37 PM (in response to Dave Myers)

    After reading the way Canon has decided (in the letter above and in their many Tech support comments)  to drop all future support of their Selphy CP780 photo printers to new Apple OS 10.7 (Lion) users and future customers - I think Canon Printer Development management and higher C level personnel - should be reminded that they missed one additional cost in their calculation - when they decided to drop Apple 10.7 user support.

     

    That simple one-line item they missed is - LOST SALES of the many, many other Canon items - that won't be sold to ******-off Apple users - in the future.  

     

    I was such a Canon Camera and Printer user (many items).   But now after this experience - I'm voting with my wallet and telling everyone in my family and circle of friends to boycott all Canon products.

     

    Let the lesson be driven that Marketing Hype about "Importance of Customer Satisfaction"  be driven - not by Marketing Hype and shallow words but by real actions and demonstrations of commitment with real customer support.  

  • willtard Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 8, 2012 12:10 PM (in response to yuri.bear)

    I totaly agree with you.

     

    My printer is now a clipboard.

  • ThaBox Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 12, 2012 7:36 AM (in response to willtard)

    Success!!

     

    I used a driver from this link: CP500.zip

     

    Try it and let me know!

     

    Cheers.

     

    Ray 

  • willtard Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 12, 2012 7:42 AM (in response to ThaBox)

    I will try this tonight...

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