Currently Being ModeratedMar 7, 2012 6:56 AM (in response to geopost)
I wish that I recalled this information sooner. I did check with my son and he does indeed have the Motorola 3360 in use with his AirPort Extreme.
The 3360 needs to be configured to operate in either "Bridge Mode" or "PPP is on the computer or router".
Then, the AirPort needs to be configured to Connect Using = PPPoE.
If you still have the 3360 and want to configure it this way.....post back.
Currently Being ModeratedMar 7, 2012 7:01 AM (in response to Bob Timmons)
Yes, I still have the 3360. I was just about to start the process over and see if there was a different outcome. I feel as if I've made so many changes I'm down a rabbit-hole. I'd like to try what you just suggested - could you give me some step-by-step instructions on how to proceed from the beginning?
Currently Being ModeratedMar 7, 2012 7:16 AM (in response to geopost)
Pull up the configuration page for the modem. I assume that this is the same IP address that AT&T uses for most of their products.
Enter 192.168.1.254 into your browser and that should pull up the configuration page. If you already know otherwise, use the info that you have.
Look for a tab or page of settings that might say Advanced.....or PPP Location. You may be asked for the modem Access Code. It is on the back or bottom of the modem
Right now, the modem is set to:
"PPP is on the modem"
You want to change this to read
"PPP is on the computer (or router)".....or....."Bridge Mode" if you do not see the first setting
Click Save on the modem and it will restart
If you ever need to get back to the original setup for the modem, you will have to hold down the reset button on the modem for 5-6 seconds or so and set it up again
Open AirPort Utility - Click Manual Setup
Click the Internet icon, then click the Internet Connection tab
Select the setting to Connect Using = PPPoE
Enter your user name and password, etc.
Leave the Service Name area blank or untouched
Connection should be set to Always On
Disconnect if Idle (if present) set to Never
Click Update to save the new settings
Power off the modem and the Apple router
Start the modem up first and let it run a minute
Then start up the Apple router
Hopefully, you will have a green light soon and everything will work correctly
If not, the Apple router will need to be reset back to defaults to clear out all the old settings and then reconfigured again.
Currently Being ModeratedMar 7, 2012 8:44 AM (in response to Bob Timmons)
Thanks for the detailed instructions. Unfortunately, the modem did not read the router. I have reset the modem to original settings. Next step is to reset the router. I'm still considering going back to the 2210, or even picking up a new airport extreme. The "hershey kiss" base station I have now is so old it could be incompatible with whatever modem I go with.
Currently Being ModeratedMar 12, 2012 6:12 PM (in response to Bob Timmons)
Someone else on another discussion offered that solution up and it (so far) is working for me. I didn't follow through with any of the other instructions after making that change. Everything worked after the switch without further tweaking. Hard to believe.
Currently Being ModeratedMar 13, 2012 5:24 PM (in response to geopost)
I'm still in trouble! After doing the config of the 3360 modem & AEBS everthing looks good EXCEPT for no INTERNET light on the modem. I can get on the net but the AEBS will randomly go to flashing amber then back to green and I'll have to reload whatever was loading.
Now that PPPoE is on the AEBS what should my NETWORK display show? I see GREEN WI-FI and AMBER PPPoE.
Currently Being ModeratedJun 9, 2012 4:09 PM (in response to geopost)
I just spent a couple of hours with a client trying to solve this issue.
What I found was that as long as I set the 3360 in bridge mode, I could not get it to work with the AEBS.
Leaving it in default position eventually got the 3360 and AEBS working properly.
Currently Being ModeratedSep 9, 2012 11:28 AM (in response to Bob Timmons)
Bumping up an old discussion because I'm having the same problem - I followed these instructions and though everything looked properly configured (green lights all around), when I attempted to access the internet Airport told me it could not connect to the PPoE server. However, my Kindle got online wirelessly on the same network with no problems! After reading through lots of threads and info, it appeared to be an IP address issue (Kindle had IP address of 192.168.1.64).
When the 3360 is changed to Bridge mode, a message appears that the IP of the computer must be "192.168.1.x" but cannot be 192.168.1.254 - which is what the 3360 uses - and mask must be 255.255.255.0.
The Airport Utility was telling me it had no IP address, I tried several changes including 192.168.1.64 and 1.1 but could not connect.
Before I give up completely and get the combo modem/router from AT&T - any suggestions? Here's a quick, and I hope, clear time line, beginning with when I first got the AT&T equipment, a few days ago-
3360 connects to both laptops (PC and Macbook) when hardwired, internet access is fine.
After successful hardwire, I set up the Airport Extreme with NO changes to either it or the modem (so no change to Bridge mode) and BOTH PC and Macbook worked wirelessly, along with the Kindle. However, iPhone, though it saw the wireless network, would not connect.
After about a day, I encountered the "Airport ID IP address conflict" message on the Macbook. PC & Kindle still connected wirelessly but ran slower.
Lost all wireless the next day.
Attempted all resets (normal config that worked in the beginning now won't work).
Attempted Bridge mode config - doesn't work, except, as I said, Kindle would connect to the wireless network. This gave me hope so I attempted the IP config, no go, now nothing will connect wirelessly. Got the "cannot find PPoE server" message - I reset the modem, logged in with the wires and checked the network password, so that's not the problem.
Before this, Airport ran well with a cable modem for a few weeks (wish I could get that here) so I don't think there are any hardware issues there.
Macbook is running 10.5.8. I am wondering if having the older operating system is the problem, or if the problem is me and my real lack of knowledge concering IP addresses. I read it's been mentioned that the modems may be different in different areas of the country, I am in the northeast.
I would appreciate any suggestions regarding the IP addresses. I can get the modem into Bridge mode and the Airport will connect, all green lights, both computers will see the wireless network but will not go online because they cannot verify the PPoE server. As I said, I checked the account name and password several times. In "System Preference" it said the Airport did not have an IP address, so I attempted to configure that and either I can't hit on the right one, or there's something I'm missing.
Any suggestions?? It is frustrating to be stuck with AT&T and not be able to use my perfectly good Airport!