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Why do iCloud songs not appear on all devices?

1933 Views 8 Replies Latest reply: Mar 13, 2012 9:55 AM by KeithJenner RSS
sesweitzer Level 1 Level 1 (0 points)
Currently Being Moderated
Mar 12, 2012 7:21 PM

I have several devices using Match and most of my 5,000 songs appear to be "in the cloud" on most of my machines but on the machine that was used to upload the songs, only a few (less than 1,000) have any cloud designation at all.


Longer version:

Have an iPhone, iPad and two MacBooks. Three months ago, I subscribed to Match and spend quite a while getting most of my tunes into the cloud. For reasons I won't go into, I changed accounts on the MacBook that is actually connected to the hard drive where the tunes reside. After waiting three months to switch back, I now have all my machines on the same account but the one with the changed account only indicates that a few of my tunes are in the cloud. I have the cloud icon indicator turned on yet most of the tunes have no icon by them. (The same songs on the other machines have the "download from cloud" icon and they indicate that there are 5,000 tunes available through Match.


I have logged out and back in several times, rebooted and also used the "Update iTunes Match" several times.


Any suggestions?

MacBook Pro, Mac OS X (10.7.1), iPad 2 and iPhone 3GS
  • Simmm Level 2 Level 2 (190 points)
    Currently Being Moderated
    Mar 12, 2012 7:24 PM (in response to sesweitzer)

    You only get X amount of space or X ammount of songs for free, you are probably at the limit.


    I Hope I Was Able To Help You Or Solve Your Question.


  • KeithJenner Level 4 Level 4 (1,020 points)
    Currently Being Moderated
    Mar 13, 2012 1:21 AM (in response to sesweitzer)

    It sounds to me like iTunes believes the songs are still stored locally, so isn't giving you the otiuon to download.


    If I am correct then trying to play those songs without the cloud icon (and without the hard drive connected) would result in iTunes telling you it can't locate the files.


    What you do now depends a bit on how you want it to work, but if you would like to just access your cloud based library for now then you need to select tghose files without the cloud icon and hit delete. Make sure that you don't select to delete them from iCloud, and don't send them to trash if it gives you that option.


    I would strongly recommend that you keep your original files in case of any mismatches which are likely to have happened. You may well want to access the original version of your song in some cases.

  • KeithJenner Level 4 Level 4 (1,020 points)
    Currently Being Moderated
    Mar 13, 2012 7:35 AM (in response to sesweitzer)

    I think that iTunes is getting confused along with you.


    Here's what I would do:


    Try to get back to having just one, empty iTunes library. You could do this by creating a new one from scratch, or by deleting all content from one of your existing ones (obviously keeping the files and not deleting from iCloud). I'd also turn iTunes match off for the moment.


    Then plug in your HDD and add all the music to iTunes by using file / add to library and then selecting the location of your library.


    Once you are happy that the music is all back in your library switch match back on. It will run through the match process again but shouldn't match or upload anything and you should be good to go.


    I will just say though that I may have misinterpreted exactly what you are trying to do, and what has happened, so just give it some thought before going ahead, in case I've got it wrong.

  • KeithJenner Level 4 Level 4 (1,020 points)
    Currently Being Moderated
    Mar 13, 2012 9:55 AM (in response to sesweitzer)

    Yes, unfortunately I think you would lose your ratings. If that is important then you shouldn't do it this way. Unfortunately, I'm not sure right now of another way around.


    Regarding the directory structure, it looks like iTunes isn't organising your media folder for you. Open preferences and under the advanced tag click that option. iTunes should then sort those out for you. However, I've not done that for a while, so there may be some other steps.


    To be honest, there's quite a bit here I haven't done for a while, so tread carefully. Perhaps someone else on here may be able to give some more reliable advice.


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