1 2 Previous Next 25 Replies Latest reply: Mar 13, 2012 11:56 AM by vea1083 Go to original post
  • 15. Re: How long will laptop be in the shop?
    Connor A. Level 1 Level 1 (20 points)

    Once again try sending it into MyService, they have good service, and don't charge you until your machine is in their hands and you approve the repairs via phone. There is no charge to mail it in. Here's the link: http://www.myservice.com/

  • 16. Re: How long will laptop be in the shop?
    Michael Black Level 6 Level 6 (17,850 points)

    Since you have AppleCare, call the AppleCare number (800-275-2273) and talk to them.  The call is free under your AppleCare agreement, and they can arrange to get your machine picked up and shipped to an Apple repair/service center, get it fixed, and return ship it to you.

     

    I've done this before - the first time was some years ago for a faulty video power invertor.  Machine went from VA to the Apple repair center in TX and back again to me in less than one calendar week.  Of course, it depends on parts availability, but usually turnaround is pretty swift.

     

    Don't just take it anywhere unless you are absolutely sure the place is an official authorized Apple service center or you may void your warranty.

  • 17. Re: How long will laptop be in the shop?
    eww Level 9 Level 9 (52,975 points)

    On the contrary, they have every reason to be overly conservative rather than overly optimistic when quoting estimated repair times. They don't want you calling up on day 3 and going ballistic at them because they told you it would be ready on day 2. They'd much rather tell you it will take four days, leaving themselves a little leeway in case there's some kind of glitch, and delight you by calling on day 3 to tell you it's ready ahead of schedule.

     

    But they aren't likely to tell you *anything* until they have a chance to check the machine over.

  • 18. Re: How long will laptop be in the shop?
    vea1083 Level 3 Level 3 (685 points)

    I did a search for you using zip code 02532 and these are the results. Hope it helps!

     

    Source: Apple Store & Service Provider Locator

    /___sbsstatic___/migration-images/178/17851627-1.jpg

  • 19. Re: How long will laptop be in the shop?
    Dane Earl Level 1 Level 1 (0 points)

    Once again thanks to everyone for your answers. It seems like most of you are saying it should take a week or less to get this issue fixed, is there anything that I could run into that would delay the repair time to over a week into two weeks? Some of you have mentioned part availability, so if this is truly a Logic Board issue, how often is there a problem with availability of new logic boards?

  • 20. Re: How long will laptop be in the shop?
    vea1083 Level 3 Level 3 (685 points)

    Dane Earl wrote:

     

    Once again thanks to everyone for your answers. It seems like most of you are saying it should take a week or less to get this issue fixed, is there anything that I could run into that would delay the repair time to over a week into two weeks? Some of you have mentioned part availability, so if this is truly a Logic Board issue, how often is there a problem with availability of new logic boards?

    In my honest opinion, I don't know whether someone can tell. I think it all boils down to the way the business operates. For example, there have been cases where computers in the Apple Store are taken and have their logic boards repaired the next day as they have that part available, others just place an order and tell you to come back at a later date.

     

    I think is just in a case by case (or store to store) basis

  • 21. Re: How long will laptop be in the shop?
    eww Level 9 Level 9 (52,975 points)

    The older the logic board, the more likely it is that a replacement won't be on hand or immediately available. But any part can be in short supply at any time in any location. Very few if any repair centers can afford to keep every part on hand. This is one of several reasons why you need to be talking to the repair center you plan to use, rather than to us.

  • 22. Re: How long will laptop be in the shop?
    Dane Earl Level 1 Level 1 (0 points)

    Ok. One last thing, if you can excuse me for not knowing anything about computer hardware, I don't actually know what a logic board is. Will this definitely erase everything on my laptop? I obviously will save everything on my machine to an external drive even if the repair will not erase what's on the laptop, but am just curious before I go to the shop if I will definitely have to restore all of my data afterwards or if everything should make it intact.

  • 23. Re: How long will laptop be in the shop?
    Dane Earl Level 1 Level 1 (0 points)

    Thank you Eww for your concerns, but I would prefer to talk to both the shop and the people here. I understand you don't believe I will get any valid answers from this web site and thank you for letting me know. I will gather what information I can here and then proceed to the store and ask more questions there. I simply want to be prepared before I go.

  • 24. Re: How long will laptop be in the shop?
    Michael Black Level 6 Level 6 (17,850 points)

    Dane Earl wrote:

     

    Ok. One last thing, if you can excuse me for not knowing anything about computer hardware, I don't actually know what a logic board is. Will this definitely erase everything on my laptop? I obviously will save everything on my machine to an external drive even if the repair will not erase what's on the laptop, but am just curious before I go to the shop if I will definitely have to restore all of my data afterwards or if everything should make it intact.

     

    Logic board = motherboard - ie it is the primary printed circuit board that binds a system together and through whcih everything communicates to one another (cpu, memory bus, I/O bus, ...)

     

    DO back up your hard drive.  Whether or not your repair will involve reformatting the hard drive and reinstalling the OS is something only the repair folks can assess.  But standard Apple practice is they don't call you up and ask before doing it - if they deem it necessary, they just do it and it is/was up to you to have a proper backup.

     

    BEST practice IMO is to make a full bootable clone of your current system (you can use the free Carbon Copy Cloner app or the shareware app SuperDuper to do this).  That way, if they did reinstall the OS, all you need do is plug in the bootable clone, boot from it, reverse clone everything back, and you have your system back exactly as it was before you took it in.

  • 25. Re: How long will laptop be in the shop?
    vea1083 Level 3 Level 3 (685 points)

    Dane Earl wrote:

     

    Ok. One last thing, if you can excuse me for not knowing anything about computer hardware, I don't actually know what a logic board is. Will this definitely erase everything on my laptop? I obviously will save everything on my machine to an external drive even if the repair will not erase what's on the laptop, but am just curious before I go to the shop if I will definitely have to restore all of my data afterwards or if everything should make it intact.

    I try my best... the Logic Board (called LB for short, and mother board) is where all the electronic computer componets such as the GPU (Graphics Processor), CPU (Central Processor, think Intel Core i5 or i7), memory is connected (RAM), ports, and transistors are housed. It's actually a very interesting piece of engineering when you think about it; what you see in the screen, is rendered on a piece no larger than a letter sized paper sheet (in the MacBook Pro case). In other words the logic board is the computer (minus the monitor, battery, DVD drive).

     

    Here's an image of the mid 2010 MacBook Pro logic board...

    /___sbsstatic___/migration-images/178/17852000-1.jpg

     

    Hope this helps and thanks for the star!

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