Currently Being ModeratedMar 13, 2012 3:37 PM (in response to mmulqueen)
There are no Mac OS or iDevice iOS viruses.
The reason his email address was being used is because a Windows PC had a virus and his email address is on the PC. His email address was "harvested" from the PC and is being used to send out spam emails. There's nothing he can do, except change his email address.
Currently Being ModeratedMar 19, 2012 2:32 PM (in response to Texas Mac Man)
Sorry Tom but I'm going to have to disagree. There are viruses for Apple OSes (http://infosecisland.com/blogview/15744--Myth-Apple-Products-Dont-Get-Viruses.ht ml) but I never suggested that this was a virus. I think it's probably a botnet. OSX was more insecure than it's Windows/Linux/Unix counterparts. Apple users have enjoyed virus free products for many years because Apple devices made up a small percentage of devices on the internet. Hackers writing malicious software want to affect as many users/businesses as they can. Until the surge in Apple's sales over the past few years, that meant writing viruses, malware, botnets, trojans, etc for Windows. Now that more people are using Apple devices, hackers are writing engineering malicious software for them. I've already explained how I proved that the problem is one of his Apple devices by running wireshark on his Windows free home network and intercepting outgoing SMTP traffic all night while everyone in the house slept.
Here is an article from 2009 about the first botnet written for OSX. http://www.cnn.com/2009/TECH/04/22/first.mac.botnet/index.html
If I was planning on making Apple devices part of my inventory, I would learn about them. I made this post because I have no interest in learning about them. I'd just like advice about how to completely wipe and reload the OS without the possibility of leaving any trace of the infection. The factory reset didn't work. How can I format the disk erasing all data on it and reload the OS. He does not have a CD/DVD for the OS. Will Apple provide that?
Currently Being ModeratedMar 19, 2012 3:38 PM (in response to mmulqueen)
Neither of the articles cited have to do with viruses. There are no viruses in the wild for any current Apple OS Any computer can be infected with malware as this requires some action on the part of the device operator (scareware, ect.). The malware mentioned in the linked articles are not viruses. This is what folks mean when they say there are no viruses for Apple products. Unless you have a jailbroke device or are running Windows on your Mac. If you receive an infected email to your Mac, it will do nothing to the OS but if the document is forwarded to another Windows recipient, they may be infected if not running current AV software.
There is no chance that a iPad/iPhone/iAnything has malware unless jailbroken. If you are concerned about a Mac, download ClamXav (it is free) and scan the Mac.
Currently Being ModeratedMar 19, 2012 3:39 PM (in response to mmulqueen)
I agree with Michael, your boss needs to talk to an Apple expert. As you say you have no experience and are too willing to blaim it on the Macs. We don't need to be lectured to when all we want to do is help someone that really wants it.
My question would be how would you fix it on a PC since you try to come accross a a PC expert. The technology and fixes aren't that different. Links to everything your trying to prove means nothing. I can find all kind of links to prove anything I want to assert as the truth cause everything on the web is the truth;>.
He can get a replacement disk for his Mac by asking Apple. They usually have a charge to replace them. Tell him to make an appointment with a Mac Store to go in and have them help him.
Currently Being ModeratedMar 19, 2012 4:23 PM (in response to mmulqueen)
There would be no problem in reformatting any or all of the OS or iOS devices, but would also look into the router. The cable modem and his ISP account.
I agree that the pat answer that no viruses or malware exist or can exist for OS/iOS devices is incorrect. It is possible. At the same time the thinking that no such intrusions exist because of the "small percentage of devices" is also baloney. iOS makes up a HUGE share of the Internet. Infections don't occur because it is hard as **** to infect an Apple device. If one of these devices is indeed the source of this issue, it is more likely to be the iMac via the user's home network.
The iOS devices would almost certainly have to be jail broken to be the source, and resetting to factory setting would likely solve it.
I also agree with the recommendation to consult someone with Virus protection expertise and some knowledge of OS and iOS.
Currently Being ModeratedMar 19, 2012 7:43 PM (in response to mmulqueen)
> I've already explained how I proved that the problem is one of his Apple devices by running wireshark on his Windows free home network and intercepting outgoing SMTP traffic all night while everyone in the house slept.
Why are you unable to identify the device? Could it be a neighbor hacked into his home network?
Currently Being ModeratedMar 20, 2012 3:28 PM (in response to James Ward4)
All the machines you list are Unix based.
Your dealing with computers. Diagnostics is all the same. The details are the different.
Now it is, iMac/iPad/iPhone -> Wireless router -> Cisco switch -> Cable modem.
Have you checked out the router to make sure it's secure? What did the Cisco switch provide?
My quick fixes would be change passwords everywhere, make sure router is using a secure protocol. Power machines off at night & see if the problem persists.
You have identified problem traffic on the home network.
The next step is to identify the problem machine.
Log onto the review how the ip address were dished out. You might want to assign fixed ip address. You can configure the route to accept known MAC addresses.
The next step isn't to start a blame game.
for the mac,
Apple may still supply the original restore CDs/DVDs for a nominal fee. Have your serial number and model information available when you call them. You do not have to be the original owner.
AppleCare Support Phone Number: 1-800-275-2273
open 6am to 6pm Pacific Time
Apple Phone Sales 1-800-692-7753
International Technical Support Numbers
Macintosh-HD -> Applications -> Utilities -> Terminal
Use the application disk utility to format the drive.
Format a disk using the installation DVD
To format the startup drive, you will need to run disk utility from your installation DVD.
This article will tell you how to get to disk utility. Once in a disk utility, you can go and format the disk.
To format your startup drive, you will need to run disk utility from your startup DVD.
Mac OS X 10.4: About the utilities available on the Mac OS X 10.4 Install DVD
How to run disk utility from your startup DVD.
- Insert your startup DVD into your reader. Power down your machine. Hold down to the c key. Power on your machine. This will bootup your startup DVD. ( Alternatively, you may hold down the control key, this brings up the startup manager. Click on the desired volume. Click on the right arrow. )
- This will bring you to a panel asking you for your language. Pick your language.
- You you come to the Install Mac OS panel. Do not install.
- Click on Utilities menu item. This will give you a pulldown list of utilities.
- Click on the disk utility.
Start up disk utility.
On the left pane view, you will see a list of all your disks. Click on the external disk.
Click on the partition tab.
You will now see how your external disk is currently set up. Fill in the information as appropriate. You should pick Mac OS Extended (Journaled).
More details on formatting.
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