Currently Being ModeratedJun 2, 2011 1:24 AM (in response to ldr101770)
Could you tell us what the charges came from? Go into your Account from iTunes, (clicking your Apple Id in upper right corner) and then click the Purchase History button. There are reports of a possible hack involving games with in-app purchasing. This will help solve your problem
Currently Being ModeratedJun 3, 2011 12:09 PM (in response to EdOzJr)
I have had the same thing happen to me. On May 26, my bank account was hit 6 times for $50 each to the tune of $300. I have gone in & checked my purchase history with NOTHING showing up in the history. Apple has to have to record of where the email confirmation of purchases was sent to because I have no record in my email account (inbox or spam filter) with anything showing I made a purchase.
I love Apple products but Apple has got to do something about getting phone support for Itunes. When people are out this much money, they need to act a bit faster.
Currently Being ModeratedNov 21, 2011 11:42 AM (in response to ldr101770)
My itunes account said that I ordered a 50 dollar gift card, but the credit card used was not my credit card and my city and state was changed.
The last four on the card used was 7447 and the city and state wasFrederick MD. gift card # that was issued was XMKQKY94XYBQZAR
Currently Being ModeratedNov 21, 2011 11:44 AM (in response to ldr101770)
I did not order this gift card nor did I change the account information, so I am assuming someone hacked into my account and used a stolen credit card to purchase the gift card and then used it on there itunes account. I am sure this is trackable, but not sure who at Apple to report it to.
Currently Being ModeratedNov 23, 2011 4:02 PM (in response to ldr101770)
I have just been going through my bank statements thoroughly and found a transaction of £20.97 to iTunes in July. I know I wouldn't have spent this much via iTunes but to be 100% searched through my iTunes purchase receipts in my email and none exist for this transaction. So then I logged into iTunes and checked my purchase history and can confirm there is nothing in the purchase list amounting to the £20.97 charge! I have no idea who I need to contact about this, but I will be getting in touch with my bank about this unauthorised transaction.
Currently Being ModeratedNov 23, 2011 4:38 PM (in response to KittyKat25)
Just had another look, obviously I didn't do it thoroughly enough before... And I've found another unknown iTunes transaction made 6 days after the one I mentioned above, this one for £13.98! Again, no email receipts and it's not in my iTunes Purchase History.
So that's £34.95 of my money that's gone missing to iTunes. I hope my bank can sort this out for me... and part of me is glad the amounts that have been taken aren't much higher. From my Google search I have read some people had $300 taken from their bank account.
Currently Being ModeratedDec 12, 2011 11:57 AM (in response to KittyKat25)
I have a similar situation, except I just caught it before it finished posting. One of my CCs had a transaction yesterday that is still in pre-authorization marked "APL*APPLE ITUNES STORE" for an unusual amount that I've never charged on iTunes (and definitely not yesterday or in the last week - USD 19.98). No transactions on my iTunes account, no email receipts, etc. Beyond that, this is a card that I have never had attached to my iTunes account, so it's clearly not a legitimate transaction.
Can Apple track down who used it? Lock their accounts/devices/etc? There must be some recourse beyond an account dispute...
Currently Being ModeratedDec 12, 2011 12:53 PM (in response to KittyKat25)
I had a notification of a new post to this thread so thought I would update.
I emailed Apple and had a response. While waiting for a reply I realised that it had nothing to do with my account and nothing to do with the fact I left my card on iTunes. It's basically someone who has stolen my credit card details and used it to purchase goods for themselves on iTunes. Because of that reason, Apple cannot help and told me to go to my bank to tell them of these unknown transactions. Apple said in their email that under the circumstances (and I quote):
iTunes Store cannot reverse the charges for those purchases without chargeback orders from your card issuer.
If you suspect you are the victim of identity theft, consider following these recommendations:
- Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report.
- Close the accounts that you believe have been used without your knowledge.
Additionally, I'm sorry that I can't be of further assistance with your request, but the iTunes Store does not provide any account information—including account activity and personal information—without a subpoena. We do this for your protection.
After I discovered my details had been stolen, I have since invested in an anti-virus and computer protection because previously none of my home equipment had any. It's a shame it took something like this to happen to get my butt in gear and protect my computers/personal details.
Currently Being ModeratedDec 12, 2011 1:23 PM (in response to KittyKat25)
Yeah, I contacted my card issuer before I even posted that. It was obviously credit card fraud, but it just happened to involve iTunes. I know they can't reverse it for you, but you'd think they could track down the account and/or device that used the information.
It is far more likely that your account information was stolen physically than electronically (about 95+% chance that's how mine was stolen). Probably the second most likely is through some variety of spyware, followed by a security breach at an online retailer...
The difficult thing is isolating the time when it happened. It could have been stolen at any time since your card came into use and the information is often bought/sold many times before it makes it to the person that actually uses it fraudulently.
Currently Being ModeratedDec 16, 2011 11:28 PM (in response to ericthegeek)
This is ridiculous. I think this has happened to me too. I had a strange charge show up on my checking account to iTunes but the card I use for iTunes is an Amex.
I think I'm just gonna do a fraud report tomorrow instead of waiting for the useless antiquated and embarrassing email customer service for assistance. How Apple of all companies doesn't have a billing deot you can call is beyond thought and reason. Not even fing Live chat. Seriously it's beyond ridiculous.
Currently Being ModeratedMar 14, 2012 5:32 PM (in response to ldr101770)
This happened to me too. I was charged $150 and $15 unauthorized charges from my own bank account. Knowing that it was almost useless to use Apple Support based on past experiences, I tried cancel my debit card from the iTunes store. It was extremely hard to find the right settings to manage my payment methods and when I tried to change from Visa to None in the credit card section it did not work. I clicked and clicked on it but it did not make a difference. Ridiculuous! I am really ****** and it seems that all that Apple wants is more money from US after all we spent purchasing the devices!
Currently Being ModeratedMar 14, 2012 7:48 PM (in response to amexblue)
Sorry I didn't update this but after this recent post I'll provide some info.
I did try the email nonsense with iTunes and all they told me to do was to contact my bank. I ended up filling out a fraud report and cancelling my debit card since the transaction somehow appeared on my card. I got credited back the amount within 24 hrs after that. All I can suggest is just to be careful about who you do business with online because I'm pretty sure a online company I dealt with was involved in this issue. I haven't had any other problems since I initiated the fraud report.
I still use iTunes and I really hope Apple develops some form of live customer service in the future.